• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
1

creative cloud installation Error 87

Guest
Jun 04, 2014 Jun 04, 2014

Copy link to clipboard

Copied

Hi there,

I am trying to install Creative Cloud desktop

I get the following error:

Another installer is currently running, which must be closed

Error code: 87

Running Windows 7 and I dont believe I have any other installers running

Thanks for any advice!

TOPICS
Creative Cloud , Installation

Views

75.0K

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , Jun 04, 2014 Jun 04, 2014

Hi ,

Try the given steps and let know if that helps!

1. Restart the computer in selective mode,follow the steps mentioned in given link:- http://windows.microsoft.com/en-us/windows/run-selective-startup-system-configuration#1TC=windows-7

2. If still issue persists, unhidden the Administrator user account, steps mentioned in following link:- HOW TO: Enable the build-in Administrator account in Windows Vista

Sarika

Votes

Translate

Translate
Adobe Employee ,
Jun 04, 2014 Jun 04, 2014

Copy link to clipboard

Copied

Hi ,

Try the given steps and let know if that helps!

1. Restart the computer in selective mode,follow the steps mentioned in given link:- http://windows.microsoft.com/en-us/windows/run-selective-startup-system-configuration#1TC=windows-7

2. If still issue persists, unhidden the Administrator user account, steps mentioned in following link:- HOW TO: Enable the build-in Administrator account in Windows Vista

Sarika

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Aug 19, 2014 Aug 19, 2014

Copy link to clipboard

Copied

Hi,

Thanks, it works.

Miklós

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 09, 2015 Jan 09, 2015

Copy link to clipboard

Copied

Which one worked.  I am having the same problem.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jun 02, 2015 Jun 02, 2015

Copy link to clipboard

Copied

Just had this happen today right after rebooting my machine to resolve an error code 50, I waited about 5 minutes then clicked retry and the CC update started installing properly.  My IT guy believes that it was due to a windows update going on in the background that had completed between the time the error first popped up and the time I clicked the retry button.  Anecdotal evidence to be sure, but give it a try, it might save you the effort of going through the selective startup hoops posted above.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Oct 01, 2015 Oct 01, 2015

Copy link to clipboard

Copied

I'm having same issue but i have win10... can someone help me please

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Oct 02, 2015 Oct 02, 2015

Copy link to clipboard

Copied

I also have windows 10 with the same problem.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Oct 03, 2015 Oct 03, 2015

Copy link to clipboard

Copied

Same problem here - Windows 10 - Adobe CS6

Found the soloution on Windows 10.

Ctrl alt delt to task manager > go to Processes > Find and close all instances of windows installer.exe

strange but it fixed it when restarting wouldn't

goodluck!

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Oct 03, 2015 Oct 03, 2015

Copy link to clipboard

Copied

This worked like a charm.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Oct 06, 2015 Oct 06, 2015

Copy link to clipboard

Copied

Thank you so much...too easy and working now...

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Oct 09, 2015 Oct 09, 2015

Copy link to clipboard

Copied

Thanks Pure Xiii worked for me!

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Oct 09, 2015 Oct 09, 2015

Copy link to clipboard

Copied

Worked, thanks PureXIII

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Oct 16, 2015 Oct 16, 2015

Copy link to clipboard

Copied

Closing Windows Installer  worked for me in Windows 10

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Oct 16, 2015 Oct 16, 2015

Copy link to clipboard

Copied

There is no ‘correct’ in my display for me to click it…..

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 04, 2015 Nov 04, 2015

Copy link to clipboard

Copied

This worked! Thanks!

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Sep 23, 2016 Sep 23, 2016

Copy link to clipboard

Copied

please help me

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 12, 2015 Nov 12, 2015

Copy link to clipboard

Copied

I've got the same bug. Tried this and worked. Thanks...

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Dec 08, 2015 Dec 08, 2015

Copy link to clipboard

Copied

Oh, thank you SO much PureXIII. Came here after crazy search through adobe.com, which was no help at all. Shutting down the windows installers did indeed solve the error 87 problem on win10. THANK YOU again!!

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Dec 08, 2015 Dec 08, 2015

Copy link to clipboard

Copied

I shut down all the processes that had "install" in the name -- two windows processes and an adobe process.  And also the one-click thing from MS office, which also appears to be an installer.  But then CC wouldn't come up at all.  Rebooted at least twice and finally went online to the CC download page and started that process, which went very quickly (apparently detecting that I had a valid account), and after that did the updates flawlessly.  I would still like to know where MS hides the error codes and what they mean.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Oct 19, 2017 Oct 19, 2017

Copy link to clipboard

Copied

Thank you, this is what I had to do also.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jul 26, 2016 Jul 26, 2016

Copy link to clipboard

Copied

It worked for me. Then appeared error code 72 and never downloaded. End of story.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Oct 15, 2017 Oct 15, 2017

Copy link to clipboard

Copied

I have windows 10 and this worked awesome and it was very simple. Thanks!!

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 14, 2018 Apr 14, 2018

Copy link to clipboard

Copied

Still won't work for me. I ended the Windows Installer task and still no luck.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 11, 2018 May 11, 2018

Copy link to clipboard

Copied

thank you so much!

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Aug 16, 2019 Aug 16, 2019

Copy link to clipboard

Copied

This worked for me as well (Win 8.1). Thanks PureXIII!

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines