creative cloud installation Error 87

New Here ,
Jun 04, 2014 Jun 04, 2014

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Hi there,

I am trying to install Creative Cloud desktop

I get the following error:

Another installer is currently running, which must be closed

Error code: 87

Running Windows 7 and I dont believe I have any other installers running

Thanks for any advice!

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Creative Cloud, Installation

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correct answers 1 Correct Answer

Adobe Employee , Jun 04, 2014 Jun 04, 2014
Hi allseaonsphoto,Try the given steps and let know if that helps!1. Restart the computer in selective mode,follow the steps mentioned in given link:- http://windows.microsoft.com/en-us/windows/run-selective-startup-system-configuration#1TC=windows-72. If still issue persists, unhidden the Administrator user account, steps mentioned in following link:- HOW TO: Enable the build-in Administrator account in Windows VistaSarika

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Adobe Employee ,
Jun 04, 2014 Jun 04, 2014

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Hi ,

Try the given steps and let know if that helps!

1. Restart the computer in selective mode,follow the steps mentioned in given link:- http://windows.microsoft.com/en-us/windows/run-selective-startup-system-configuration#1TC=windows-7

2. If still issue persists, unhidden the Administrator user account, steps mentioned in following link:- HOW TO: Enable the build-in Administrator account in Windows Vista

Sarika

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New Here ,
Aug 19, 2014 Aug 19, 2014

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Hi,

Thanks, it works.

Miklós

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New Here ,
Jan 09, 2015 Jan 09, 2015

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Which one worked.  I am having the same problem.

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New Here ,
Jun 02, 2015 Jun 02, 2015

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Just had this happen today right after rebooting my machine to resolve an error code 50, I waited about 5 minutes then clicked retry and the CC update started installing properly.  My IT guy believes that it was due to a windows update going on in the background that had completed between the time the error first popped up and the time I clicked the retry button.  Anecdotal evidence to be sure, but give it a try, it might save you the effort of going through the selective startup hoops posted above.

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Community Beginner ,
Oct 01, 2015 Oct 01, 2015

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I'm having same issue but i have win10... can someone help me please

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New Here ,
Oct 02, 2015 Oct 02, 2015

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I also have windows 10 with the same problem.

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Community Beginner ,
Oct 03, 2015 Oct 03, 2015

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Same problem here - Windows 10 - Adobe CS6

Found the soloution on Windows 10.

Ctrl alt delt to task manager > go to Processes > Find and close all instances of windows installer.exe

strange but it fixed it when restarting wouldn't

goodluck!

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New Here ,
Oct 03, 2015 Oct 03, 2015

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This worked like a charm.

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New Here ,
Oct 06, 2015 Oct 06, 2015

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Thank you so much...too easy and working now...

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New Here ,
Oct 09, 2015 Oct 09, 2015

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Thanks Pure Xiii worked for me!

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New Here ,
Oct 09, 2015 Oct 09, 2015

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Worked, thanks PureXIII

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New Here ,
Oct 16, 2015 Oct 16, 2015

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Closing Windows Installer  worked for me in Windows 10

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New Here ,
Oct 16, 2015 Oct 16, 2015

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There is no ‘correct’ in my display for me to click it…..

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New Here ,
Nov 04, 2015 Nov 04, 2015

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This worked! Thanks!

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New Here ,
Sep 23, 2016 Sep 23, 2016

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please help me

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New Here ,
Nov 12, 2015 Nov 12, 2015

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I've got the same bug. Tried this and worked. Thanks...

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New Here ,
Dec 08, 2015 Dec 08, 2015

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Oh, thank you SO much PureXIII. Came here after crazy search through adobe.com, which was no help at all. Shutting down the windows installers did indeed solve the error 87 problem on win10. THANK YOU again!!

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Explorer ,
Dec 08, 2015 Dec 08, 2015

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I shut down all the processes that had "install" in the name -- two windows processes and an adobe process.  And also the one-click thing from MS office, which also appears to be an installer.  But then CC wouldn't come up at all.  Rebooted at least twice and finally went online to the CC download page and started that process, which went very quickly (apparently detecting that I had a valid account), and after that did the updates flawlessly.  I would still like to know where MS hides the error codes and what they mean.

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New Here ,
Oct 19, 2017 Oct 19, 2017

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Thank you, this is what I had to do also.

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Community Beginner ,
Jul 26, 2016 Jul 26, 2016

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It worked for me. Then appeared error code 72 and never downloaded. End of story.

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New Here ,
Oct 15, 2017 Oct 15, 2017

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I have windows 10 and this worked awesome and it was very simple. Thanks!!

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New Here ,
Apr 14, 2018 Apr 14, 2018

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Still won't work for me. I ended the Windows Installer task and still no luck.

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New Here ,
May 11, 2018 May 11, 2018

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thank you so much!

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New Here ,
Aug 16, 2019 Aug 16, 2019

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This worked for me as well (Win 8.1). Thanks PureXIII!

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