creative cloud installation Error 87

New Here ,
Jun 04, 2014

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Hi there,

I am trying to install Creative Cloud desktop

I get the following error:

Another installer is currently running, which must be closed

Error code: 87

Running Windows 7 and I dont believe I have any other installers running

Thanks for any advice!

Hi ,

Try the given steps and let know if that helps!

1. Restart the computer in selective mode,follow the steps mentioned in given link:- http://windows.microsoft.com/en-us/windows/run-selective-startup-system-configuration#1TC=windows-7

2. If still issue persists, unhidden the Administrator user account, steps mentioned in following link:- HOW TO: Enable the build-in Administrator account in Windows Vista

Sarika

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Creative Cloud, Installation

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creative cloud installation Error 87

New Here ,
Jun 04, 2014

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Hi there,

I am trying to install Creative Cloud desktop

I get the following error:

Another installer is currently running, which must be closed

Error code: 87

Running Windows 7 and I dont believe I have any other installers running

Thanks for any advice!

Hi ,

Try the given steps and let know if that helps!

1. Restart the computer in selective mode,follow the steps mentioned in given link:- http://windows.microsoft.com/en-us/windows/run-selective-startup-system-configuration#1TC=windows-7

2. If still issue persists, unhidden the Administrator user account, steps mentioned in following link:- HOW TO: Enable the build-in Administrator account in Windows Vista

Sarika

TOPICS
Creative Cloud, Installation

Views

62.7K

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Jun 04, 2014 1
Adobe Employee ,
Jun 04, 2014

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Hi ,

Try the given steps and let know if that helps!

1. Restart the computer in selective mode,follow the steps mentioned in given link:- http://windows.microsoft.com/en-us/windows/run-selective-startup-system-configuration#1TC=windows-7

2. If still issue persists, unhidden the Administrator user account, steps mentioned in following link:- HOW TO: Enable the build-in Administrator account in Windows Vista

Sarika

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Jun 04, 2014 0
New Here ,
Aug 19, 2014

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Hi,

Thanks, it works.

Miklós

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Aug 19, 2014 0
New Here ,
Jan 09, 2015

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Which one worked.  I am having the same problem.

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Jan 09, 2015 0
New Here ,
Jun 02, 2015

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Just had this happen today right after rebooting my machine to resolve an error code 50, I waited about 5 minutes then clicked retry and the CC update started installing properly.  My IT guy believes that it was due to a windows update going on in the background that had completed between the time the error first popped up and the time I clicked the retry button.  Anecdotal evidence to be sure, but give it a try, it might save you the effort of going through the selective startup hoops posted above.

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Jun 02, 2015 0
Community Beginner ,
Oct 01, 2015

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I'm having same issue but i have win10... can someone help me please

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Oct 01, 2015 3
New Here ,
Oct 02, 2015

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I also have windows 10 with the same problem.

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Oct 02, 2015 3
Community Beginner ,
Oct 03, 2015

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Same problem here - Windows 10 - Adobe CS6

Found the soloution on Windows 10.

Ctrl alt delt to task manager > go to Processes > Find and close all instances of windows installer.exe

strange but it fixed it when restarting wouldn't

goodluck!

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Oct 03, 2015 38
New Here ,
Oct 03, 2015

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This worked like a charm.

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Oct 03, 2015 1
New Here ,
Oct 06, 2015

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Thank you so much...too easy and working now...

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Oct 06, 2015 0
New Here ,
Oct 09, 2015

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Thanks Pure Xiii worked for me!

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Oct 09, 2015 0
New Here ,
Oct 09, 2015

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Worked, thanks PureXIII

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Oct 09, 2015 0
New Here ,
Oct 16, 2015

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Closing Windows Installer  worked for me in Windows 10

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Oct 16, 2015 0
New Here ,
Oct 16, 2015

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There is no ‘correct’ in my display for me to click it…..

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Oct 16, 2015 0
New Here ,
Nov 04, 2015

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This worked! Thanks!

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Nov 04, 2015 0
New Here ,
Sep 23, 2016

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please help me

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Sep 23, 2016 0
New Here ,
Nov 12, 2015

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I've got the same bug. Tried this and worked. Thanks...

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Nov 12, 2015 0
New Here ,
Dec 08, 2015

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Oh, thank you SO much PureXIII. Came here after crazy search through adobe.com, which was no help at all. Shutting down the windows installers did indeed solve the error 87 problem on win10. THANK YOU again!!

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Dec 08, 2015 0
Explorer ,
Dec 08, 2015

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I shut down all the processes that had "install" in the name -- two windows processes and an adobe process.  And also the one-click thing from MS office, which also appears to be an installer.  But then CC wouldn't come up at all.  Rebooted at least twice and finally went online to the CC download page and started that process, which went very quickly (apparently detecting that I had a valid account), and after that did the updates flawlessly.  I would still like to know where MS hides the error codes and what they mean.

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Dec 08, 2015 2
New Here ,
Oct 19, 2017

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Thank you, this is what I had to do also.

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Oct 19, 2017 0
Community Beginner ,
Jul 26, 2016

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It worked for me. Then appeared error code 72 and never downloaded. End of story.

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Jul 26, 2016 0
New Here ,
Oct 15, 2017

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I have windows 10 and this worked awesome and it was very simple. Thanks!!

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Oct 15, 2017 0
New Here ,
Apr 14, 2018

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Still won't work for me. I ended the Windows Installer task and still no luck.

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Apr 14, 2018 0
New Here ,
May 11, 2018

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thank you so much!

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May 11, 2018 1
New Here ,
Aug 16, 2019

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This worked for me as well (Win 8.1). Thanks PureXIII!

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Aug 16, 2019 0
New Here ,
Aug 04, 2020

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The Task Manager/End Windows Installer worked for me - Win 10 P78 error code

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Aug 04, 2020 0
Adobe Employee ,
Oct 03, 2015

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Oct 03, 2015 1
New Here ,
Oct 06, 2015

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Just had the same Problem, applied "PureXiii" Fix and it worked like a charm. Thanks!!!

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Oct 06, 2015 0
New Here ,
Oct 18, 2015

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I have no windows installer running in my task manager, but i still get the same error. Anyone know a fix?

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Oct 18, 2015 1
Explorer ,
Dec 07, 2015

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try shutting down Microsoft click to run, and keep telling it now until you get the CC install started...

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Dec 07, 2015 0