Creative Cloud installation failed (error: 702)

Nov 20, 2020

Copy link to clipboard

Copied

About a week ago creative cloud signed me out, and since then I am not able to login into Creative Cloud and use any of the products. 

Every time I reinstall I get an error message, "The installer was unable to access a file or directory. (Error code: 702)"

 

I have contacted the support team numerous times. They finally reached out to me. I shared my screen to resolve the issue but didn't work out. The next step was talking to the senior team, but even though I scheduled a phone call 3 times, they never called me or left a voice message or email. 

 

I am getting really frustrated about this. Because I can't use any of the design tools to do my daily task, and this impacts my main source of income. I'm in desperate need of advice. 

TOPICS
Creative Cloud, Installation

Views

245

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Creative Cloud installation failed (error: 702)

Nov 20, 2020

Copy link to clipboard

Copied

About a week ago creative cloud signed me out, and since then I am not able to login into Creative Cloud and use any of the products. 

Every time I reinstall I get an error message, "The installer was unable to access a file or directory. (Error code: 702)"

 

I have contacted the support team numerous times. They finally reached out to me. I shared my screen to resolve the issue but didn't work out. The next step was talking to the senior team, but even though I scheduled a phone call 3 times, they never called me or left a voice message or email. 

 

I am getting really frustrated about this. Because I can't use any of the design tools to do my daily task, and this impacts my main source of income. I'm in desperate need of advice. 

TOPICS
Creative Cloud, Installation

Views

246

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Nov 20, 2020 0
Adobe Community Professional ,
Nov 21, 2020

Copy link to clipboard

Copied

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Nov 21, 2020 0
Nov 21, 2020

Copy link to clipboard

Copied

Thanks for the reply. I have already tried that and it's giving me the same error message. 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Nov 21, 2020 0
Adobe Community Professional ,
Nov 22, 2020

Copy link to clipboard

Copied

create a different user account and try using that.

 

kglad_0-1606060010972.png

 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Nov 22, 2020 1
Nov 22, 2020

Copy link to clipboard

Copied

I just tried it, but no luck. 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Nov 22, 2020 0
Adobe Community Professional ,
Nov 23, 2020

Copy link to clipboard

Copied

using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html

click contact us (in the lower right)
in the chat field, type AGENT
be patient, it can take quite a while to reach a human

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Nov 23, 2020 1
LEGEND ,
Nov 23, 2020

Copy link to clipboard

Copied

Ok there is something else going on, On your computer. The Adobe CC desktop app does Not just Sign you out and not allow you to Sign Back In without something being wrong with your system. It just Does Not Happen.

 

So something happened on your computer just before this problem started that You are Not telling us.

Without all the info about what was, is, and continues to happen on your computer there is no way for us to help you.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Nov 23, 2020 1
Nov 24, 2020

Copy link to clipboard

Copied

Thanks for your feedback.

Just fixed the issue. After sharing my screen with four different support team members and a lot of waiting, we finally made it work by updating the software to Big Sur from Catalina. 

There wasn't any unusual event that happened while I was using the computer during the past week. I am still not sure what caused the issue and how did updating software solve the issue. But super excited to use products again!

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Nov 24, 2020 0