Creative cloud installation issues,

Community Beginner ,
Jun 20, 2020

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creative cloud installation issues,
it has been several hours since the intalation is blocked at 98.5% without error message, what to do, I have Windows 10 2004 May 2020 Update, 32 GB of memory, a Nitro + Radeon RX580 8GB gddr 5 graphics card Special Edition

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1 Correct Answer

Community Beginner , Jun 22, 2020
Tuva01 Community Beginner , Jun 22, 2020
I solved my problem, by formatting my pc and reinstall windows 10 and install Creative Cloud first and its workingthank you Axel Matt for helping me

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Adobe Community Professional ,
Jun 21, 2020

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Please take a look here:

https://community.adobe.com/t5/download-install/creative-cloud-installation-freezing/td-p/11078391?p...

 

There you'll find an alternate download link. Please check if it's worked.

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Tuva01 AUTHOR
Community Beginner ,
Jun 21, 2020

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it doesn't work, now blocked 93.3%
after rebooting, I even did before AdobeCreativeCloudCleanerTool (all) and reboot and reinstall Creative cloud, what more

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Tuva01 AUTHOR
Community Beginner ,
Jun 21, 2020

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I put in copy of the screenshots of the jpg of my screen and configuration of my pcconfiguration of my pc  1configuration of my pc 1adobe.jpgconfiguration of my pc 2configuration of my pc 2

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Adobe Community Professional ,
Jun 22, 2020

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Now it is difficult to say anything from a distance.

 

Do you are logged is as an Administrator or an user with Admin rights when you try to install?

If no, please logged in as an Administrator or an appropriate user.

Do you have run any protection programs like virus scanner, internet security adaware protection or so?

If yes, please stop these programs and try again.

Please check the Windows Application and System log if there are any entries that can indicates the problem.

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Community Beginner ,
Jun 22, 2020

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I solved my problem, by formatting my pc and reinstall windows 10 and install Creative Cloud first and its working
thank you Axel Matt for helping me

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