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Creative Cloud Installation troubles - MSVCP140.dll & VCRUNTIME140.dll not found (and my fix)

New Here ,
Jan 01, 2020

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Tried installing Crative Cloud on a fresh Windows 10 (Pro) build.

When trying to load creative cloud I got two pop-up system errors saying that the code execution could not proceed because MSVCP140.dll and VCRUNTIME.dll were not found ... and that reinstalling the program amy help.

Reinstalling the program did NOT help.

I eventually found (thanks Google) that the problem related to the fact that the Microsoft Visual C++ 2015 Redistributables were not installed on my machine (Adobe's support information suggests that all the C++ redistributables are installed / provided with the installer ... and maybe they are, but the installation didn't work).

I set out to install the 2015 C++ redistributable from Microsoft's site, but that installatin failed because it was apparently already installed (even though Add/Remove Programs said it wasn't).

After much searching (thanks Google ... no thanks Adobe), I eventually found the cause and the solution - that the 2015 redistributables wouldn't install because 2017 was already installed ... so after removing the 2017 redistributables, I could easily install the 2015 versions and then the 2017 versions.

I'm not sure how the installation process got this muddled up in my case - whether it is an issue with Adobe's installer, or whether it may have related to other software installed before Creative Cloud that required the latest version - either way it was not a pleasant or quick process for me to get Creative Cloud installed!

To Adobe: maybe you can make sure your installer ensures the C++ 2015 redistributables are loaded first and that it knows what to do if 2017 is already loaded (prior to installing CC, I'd installed various drivers and applications, including Office 365, Dropbox, 1Password, Adobe Audition 3, Acronis True Image Home and Acrobat, and can provide a full list if if helps)

To other readers: I don't have any other insights, but maybe my troubles and the above solution can help if you encounter the same.

Go to https://support.microsoft.com/en-us/help/2977003/the-latest-supported-visual-c-downloads

and download the latest Visual C++ file and install it (for me it was VC_redist.x64.exe)

After I did that the launcher worked just fine!

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Creative Cloud Installation troubles - MSVCP140.dll & VCRUNTIME140.dll not found (and my fix)

New Here ,
Jan 01, 2020

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Tried installing Crative Cloud on a fresh Windows 10 (Pro) build.

When trying to load creative cloud I got two pop-up system errors saying that the code execution could not proceed because MSVCP140.dll and VCRUNTIME.dll were not found ... and that reinstalling the program amy help.

Reinstalling the program did NOT help.

I eventually found (thanks Google) that the problem related to the fact that the Microsoft Visual C++ 2015 Redistributables were not installed on my machine (Adobe's support information suggests that all the C++ redistributables are installed / provided with the installer ... and maybe they are, but the installation didn't work).

I set out to install the 2015 C++ redistributable from Microsoft's site, but that installatin failed because it was apparently already installed (even though Add/Remove Programs said it wasn't).

After much searching (thanks Google ... no thanks Adobe), I eventually found the cause and the solution - that the 2015 redistributables wouldn't install because 2017 was already installed ... so after removing the 2017 redistributables, I could easily install the 2015 versions and then the 2017 versions.

I'm not sure how the installation process got this muddled up in my case - whether it is an issue with Adobe's installer, or whether it may have related to other software installed before Creative Cloud that required the latest version - either way it was not a pleasant or quick process for me to get Creative Cloud installed!

To Adobe: maybe you can make sure your installer ensures the C++ 2015 redistributables are loaded first and that it knows what to do if 2017 is already loaded (prior to installing CC, I'd installed various drivers and applications, including Office 365, Dropbox, 1Password, Adobe Audition 3, Acronis True Image Home and Acrobat, and can provide a full list if if helps)

To other readers: I don't have any other insights, but maybe my troubles and the above solution can help if you encounter the same.

Go to https://support.microsoft.com/en-us/help/2977003/the-latest-supported-visual-c-downloads

and download the latest Visual C++ file and install it (for me it was VC_redist.x64.exe)

After I did that the launcher worked just fine!

TOPICS
Creative Cloud, Installation

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7.0K

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Jan 01, 2020 11
New Here ,
Jan 12, 2020

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I had a simillar issue, I only got an popup error stating that MSVCP140.dll was missing. I removed Adobe Creative Cloud, used their Adode clean up utility, and then uninstalled all the Microsoft Visual C++ that was installed the same day as the Creative Cloud. In my case only Microsoft Visual C++ 2013 and 2017 were installed so I removed all four of them (x64 and x86 version of each) and then reinstalled Creative Cloud. It worked right away with out issue. I'm not to sure what happend to cause my issue but its resolved now. Thanks for all the leg work on your end!

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Jan 12, 2020 3
Engaged ,
Mar 04, 2020

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Thanks for this. It solved my issue as well.

I uninstalled the current C++ and followed the steps you mentioned.

Cheers.

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Mar 04, 2020 0
New Here ,
Feb 23, 2020

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Just wanted to say thanks. This fixed it for me...

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Feb 23, 2020 0
New Here ,
Mar 03, 2020

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Bless you! This is the only answer that actually helped

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Mar 03, 2020 0
Explorer ,
Mar 04, 2020

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uninstalling the Visual C++ 2017 both x86 and x64 was enough in my case.
repairing the creative cloud app fixed the issue ans re-installed the C++ 2017
I had 4 (times 2) version of C++ and it seems only the 2017 is causing the issue.

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Mar 04, 2020 1
New Here ,
Mar 24, 2020

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thanks a bunch!!! it helped, i had Visual C++ 2017 version, so i had to uninstall that, then install 2015 and later 2017 again.. so stupid 😄

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Mar 24, 2020 0