Creative Cloud Installer can't be opened because Apple Cannot check for malicious software

New Here ,
Dec 11, 2019 Dec 11, 2019

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I just purchased the new 16" MacBook Pro.  I am trying to install the Creative Cloud and I get this message: "Creative Cloud Installer can't be opened because Apple Cannot check for malicious software."

 

I am a graphic designer, and I need to access the Adobe Creative Suite as soon as possible to continue work.  I cannot access the Creative Suite.  Please help.  Thanks!

 

Andrea

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Creative Cloud, Installation

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correct answers 1 Correct Answer

Community Beginner , Jul 30, 2020 Jul 30, 2020
Finally! Adobe CC & Photoshop apps are installed on my Mac. I am not sure what was the real issue. I did a combination of following (don't know what worked):Launch already installed Adobe XDRun update for Adobe XDLeave the PC for overnight SW updates (power connected)in the morning Adobe CC was installed  Thanks Jeff for your hint, that was the key step I was missing 

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Guest
Dec 11, 2019 Dec 11, 2019

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Hi

I'm not a MAC user but see if this helps

https://support.apple.com/en-ie/HT202491

 

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Most Valuable Participant ,
Dec 11, 2019 Dec 11, 2019

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This will happen trying to install ANY old app to Catalina. You cannot do this.

Your post is not clear, since you mention both Creative Cloud and Creative Suite. Creative CLOUD - latest version - should be fine on Catalina. If you get this error with Creative Cloud installs, please tell us the install file name and where you downloaded from.

Creative SUITE - any version - can never run on Catalina.

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New Here ,
Feb 02, 2020 Feb 02, 2020

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I just tried to install the adobe could via creative cloud installer onto a new mac with updated software (Catalina). I downloaded the installer direclty from adobe . Still, it is not possible to open the intaller. I also can't use the app store due to internal network restrictions. Is there any hack/ workaround so I can install adobe cloud accordingly? Thanks 

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New Here ,
Nov 17, 2020 Nov 17, 2020

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I faced the same. When I googled and reached the Adobe CC link and downloaded the installer, it was apparently an older version. So finally I went to my Adobe CC license purchase email and accessed the link to Adobe CC. That installer went through on the Catalina without an issue. Currently installing all apps via Adobe CC app.

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LEGEND ,
Feb 02, 2020 Feb 02, 2020

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What exactly are you trying to install? Creative Cloud Desktop App or Creative Suite version like CS6. 

If the newest CC Deskto App that you got from going to the Adobe website then there is a setting in the system preferences (or there use to be) that only allows you to download and install programs (Apps) from the Mac App Store. You need to turn that off or set to App store and registered software providers (or something like that).

 

Also If this is an Older installer for the CC DTA then you can't use that as it is 32bit and the newest MacOS won't run any 32 bit programs/installers/whatever is 32 bit.

 

 

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Community Beginner ,
Jul 28, 2020 Jul 28, 2020

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Hi,
I hope this thread is still alive. I am facing the same issue still with a Mac Book Pro. 
I am trying to install Photoshaop App from https://creativecloud.adobe.com 

Once I click on the "Photoshop_Installer.dmg" that is downloaded, I get following error mesage:

”Photoshop Installer.app” can’t be opened because Apple cannot check it for malicious software.

 

Do you mean that Adobe CC cant be used on Mac? Interestingly I have Adobe XD which works just fine.

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Most Valuable Participant ,
Jul 28, 2020 Jul 28, 2020

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Have you installed the Creative Cloud Desktop app yet? This should be your starting point for all CC work.

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Community Beginner ,
Jul 28, 2020 Jul 28, 2020

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Well even that gives the same error 😞

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Most Valuable Participant ,
Jul 28, 2020 Jul 28, 2020

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That's odd, but it might be that your Mac's security settings are set up to only allow things you buy in the App Store. Make sure they are set to allow "identified developers". See https://support.apple.com/en-us/HT202491

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Community Beginner ,
Jul 28, 2020 Jul 28, 2020

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I am able to install other apps (non Adobe and also Adobe XD) which I download from the internet. Only Adobe CC Apps seem to be a problem. That does not make sense.

 

The process from Apple Dicussions doesnt help as already my securtiy settings "allow Apps from Appstore & identified developers"

 

The problem seems to be notairzed apps. Please see the attached image, its a snapshot from the apple support link you mentioned. I dont know how to proceed furhter now 😞

Screenshot 2020-07-28 at 18.47.11.png

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Adobe Employee ,
Jul 28, 2020 Jul 28, 2020

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Abhijeet, please make sure to access the contextual menu and select Open on the Photoshop Install.app.  This step is necessary to override when the developer, anything outside the App store, can not be identified.

 

The contextual menu is accessed by right-clicking and you can find out more information at https://developer.apple.com/design/human-interface-guidelines/macos/menus/contextual-menus/.

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Community Beginner ,
Jul 28, 2020 Jul 28, 2020

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Jeff, Thanks for the hint. I could progress further after clicking Open in cotextual menu. I learnt something new today 🙂

 

The installation progressed to a stage where I had to sign in with my Adobe ID and Creative Cloud installation begins and fails immediately with error code:P1

 

I will try again with system reboot. 

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Community Beginner ,
Jul 28, 2020 Jul 28, 2020

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Well the P1 error stays even after restart of my machine. The only improvement is that now the installer first opens a browser page to validate my account and then still fails with error code P1 😞

Steps:

  1. I am making all these trials with Adobe CC installer for Mac - https://creativecloud.adobe.com/?promoid=29NMCNT6&mv=other 
  2. First time I open Creative_Cloud_Installer.dmg with contextual menu, I still get original message of unverified app. But on second try I am able to get to launch the installer
  3. Then I am asked to enter admin password and permission access to the folder where dmg  is stored.
  4. Then again I get a message that the app is unverified, I just click OK.
  5. Then Adobe installer launches, opens the browser page to validate my account and bam - installer fails

 

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Community Beginner ,
Jul 30, 2020 Jul 30, 2020

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Finally! Adobe CC & Photoshop apps are installed on my Mac. I am not sure what was the real issue. I did a combination of following (don't know what worked):

  1. Launch already installed Adobe XD
  2. Run update for Adobe XD
  3. Leave the PC for overnight SW updates (power connected)

in the morning Adobe CC was installed 🙂

 

Thanks Jeff for your hint, that was the key step I was missing 🙂

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Adobe Employee ,
Jul 30, 2020 Jul 30, 2020

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Thanks for the update, Abhijeet!  I am happy to hear that the errors you were encountering have been resolved.

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New Here ,
Dec 09, 2020 Dec 09, 2020

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Not sure if this is still happening to people, but I followed the instructions someone put the link in for here. Doing the following fixed the issue and I was able to download premier pro with through the creative cloude website
High level - I'm using Catalina and it's a work computer and I was advised not to upgrade yet. 

 

1. In System Preferences, click Security & Privacy.

2. At the bottom of the page, click Open Anyway button.

 

No problems after that installing from creative cloud website 🙂

 

Screen Shot 2020-12-09 at 3.21.51 PM.png

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New Here ,
Mar 25, 2021 Mar 25, 2021

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thank you . it work for installer the apps 

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