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Creative Cloud installer crashes

New Here ,
Aug 02, 2020

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Hi there,

im using Windows 7 ultimate, and if I want to download Creative Cloud, it seems like the installation works, but the launcher crashes at 56.9%, but it created a desktop icon for CC. After I tried to start CC, the window says, that the apps are loading all the time. A bit later, another window popps up and tells to restart the computer or CC, after clicking on restart nothing happens, after restarting CC and the computer nothing changes. If I try to install it again, it crashes at 15.4% all the time. After rename the folders OOBE in OOBE.old, it starts loading till 56.9% again. All trys ended like that, I tried to:

  • use the AdobeCreativeCloudCleanerTool
  • delete all Adobe folders and data
  • repair Creative Cloud

I have a

- Quad Core i5-2500 CPU 3.30GHz

- AMD Radeon HD 6800 Series

- 16GB RAM

 

Could it be, that the problem comes up, because I have less memory, then I should have? If yes, what is the minimum need of memory for CC?

 

Thank you

Asli

 

TOPICS
Creative Cloud, Installation

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Creative Cloud installer crashes

New Here ,
Aug 02, 2020

Copy link to clipboard

Copied

Hi there,

im using Windows 7 ultimate, and if I want to download Creative Cloud, it seems like the installation works, but the launcher crashes at 56.9%, but it created a desktop icon for CC. After I tried to start CC, the window says, that the apps are loading all the time. A bit later, another window popps up and tells to restart the computer or CC, after clicking on restart nothing happens, after restarting CC and the computer nothing changes. If I try to install it again, it crashes at 15.4% all the time. After rename the folders OOBE in OOBE.old, it starts loading till 56.9% again. All trys ended like that, I tried to:

  • use the AdobeCreativeCloudCleanerTool
  • delete all Adobe folders and data
  • repair Creative Cloud

I have a

- Quad Core i5-2500 CPU 3.30GHz

- AMD Radeon HD 6800 Series

- 16GB RAM

 

Could it be, that the problem comes up, because I have less memory, then I should have? If yes, what is the minimum need of memory for CC?

 

Thank you

Asli

 

TOPICS
Creative Cloud, Installation

Views

26

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Aug 02, 2020 0

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