Creative Cloud installer crashes

New Here ,
May 21, 2015 May 21, 2015

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I'm trying to install the Creative Cloud on iOS and the installer crashes when it gets about halfway through, does it every time. How do I fix this?

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Adobe Community Professional , May 21, 2015 May 21, 2015
Follow below steps :1)Click on the Finder and look for the options listed next to Apple Icon located at the top left corner of the Desktop screen and click on "Go" menu button and select "Utilities" option.(Applications>Utiliites)Locate Adobe Creative Cloud and Adobe Application Manager folder under Utilities window and trash both folders.2)Click on the below link and download & run Adobe Cleaner tool :Select the option "Adobe Application Manager for Mac OS X 10.6" and then click on "Clean up Se...

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Adobe Community Professional ,
May 21, 2015 May 21, 2015

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Follow below steps :

1)

Click on the Finder and look for the options listed next to Apple Icon located at the top left corner of the Desktop screen and click on "Go" menu button and select "Utilities" option.

(Applications>Utiliites)

Locate Adobe Creative Cloud and Adobe Application Manager folder under Utilities window and trash both folders.

2)

Click on the below link and download & run Adobe Cleaner tool :

Select the option "Adobe Application Manager for Mac OS X 10.6" and then click on "Clean up Selected" .

https://helpx.adobe.com/content/help/en/creative-suite/kb/cs5-cleaner-tool-installation-pr oblems/_j...

Then try to install Adobe Creative Cloud application again.

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New Here ,
May 21, 2015 May 21, 2015

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This worked! Thanks for the help!

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Adobe Community Professional ,
May 21, 2015 May 21, 2015

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Glad to hear that 

You are welcome

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Adobe Community Professional ,
Aug 05, 2015 Aug 05, 2015

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Community Beginner ,
Jun 21, 2015 Jun 21, 2015

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Thank you! This was very frustrating and your answer solved the problem.

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New Here ,
Oct 07, 2015 Oct 07, 2015

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thank you as well - worked !

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Adobe Community Professional ,
Oct 07, 2015 Oct 07, 2015

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You are welcome

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New Here ,
Jan 14, 2021 Jan 14, 2021

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Just had this same issue--CC install crashes midway through and hangs. I had to force quit using the Activity Monitor.

 

Going into Applications\Utilities and moving all adobe folders to trash solved this problem. I didn't need to use the other link posted. Thank you!

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Adobe Employee ,
May 21, 2015 May 21, 2015

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Hi Sarah,

Please refer to the thread below where this issue has been addressed:

Adobe Creative Cloud installer crashes on launch

Help Document: Troubleshoot Creative Cloud download and install issues

Regards,

Sheena

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Community Beginner ,
Jun 28, 2015 Jun 28, 2015

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Seems after 2 weeks, finally I could install CC Desktop again. Thanks for help me out.

I hope it run fine now.

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