Creative Cloud Installer password

New Here ,
Sep 22, 2014 Sep 22, 2014

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I'm trying to update the my software on the Creative Cloud Installer, but it wants me to type in my password. Is this my Mac password or my Adobe ID password? It won't take either of my passwords, and I've had issues in the past with my keychain

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Creative Cloud

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Adobe Employee ,
Sep 22, 2014 Sep 22, 2014

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Kmeyer2014 it is requesting your administrator password.  This is the same password and username which you utilize to install any other applications on your computer.

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Community Beginner ,
Feb 26, 2015 Feb 26, 2015

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I'm having the same issue and it won't accept any of my passwords. It keeps saying I need to be an administrator and I am an administrator.

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Adobe Employee ,
Feb 26, 2015 Feb 26, 2015

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Kathrynv68890560 for information on how to reset your User account password please see OS X: Changing or resetting an account password - Apple Support.

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New Here ,
May 29, 2019 May 29, 2019

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Weird, this fixed the very same issue for me, but I was definitely entering my computer account password, which is an admin. I double checked it by shutting down the Mac and restarting it, but the account password still didn't work. It only worked when I changed my password on System Settings ›› Users & accounts. Which is weird. It's the same process but wouldn't work with my old password. Is it because I'm on a new Mac and installing CC for the first time?

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New Here ,
Jun 22, 2020 Jun 22, 2020

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 this is still a problem. 

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New Here ,
Oct 23, 2020 Oct 23, 2020

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That link just fixed my problem and the app is installing after days of frustration. I'm so happy it's figured out. So yeah this is still a problem. All I did was change my password to my laptop... which doesn't make sense but... it worked. 

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New Here ,
Mar 27, 2021 Mar 27, 2021

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I just came across this same problem and after hours of frustration I just hit the "ok" button without entering a password cause I was out of password options and it directed me to a "install without a password" page. In the bottom right hand corner was a skip and continue button which I clicked on and then finally my app started to install. It was as simple as that. 

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