Copy link to clipboard
Copied
Hi, so everything was working fine. Then a few days ago I get a message that Creative cloud needs to be repaired. So I run the repair and during the installation I get an error message (P50). So I uninstall previous version (I have to uninstall with Revo uninstaller because I get a message there is something wrong with the creative cloud uninstaller). I restart my computer, I install, sometimes it goes well, sometimes I get P50 again. Either way, even if I can install the software, it lasts maybe a day. Then everything starts all over again. I run on Windows 10. Thanks to anyone who can help! Sara
Copy link to clipboard
Copied
Please deinstall all Adobe app including the CC client. Then run the Adobe CC Cleaner Tool and then restart you machine.
After this try to reinstall the CC client and then the appropriate apps.
Please take also a look here:
https://helpx.adobe.com/download-install/kb/failed-install-creative-cloud-desktop.html
https://helpx.adobe.com/creative-cloud/kb/Error_Code_2_failed_update.html
Copy link to clipboard
Copied
Hi,
you mean I have to uninstall ALL the applications?? Photoshop, bridge, lightroom? So I'll have to reinstall all my plugins, actions, brushes...?
Copy link to clipboard
Copied
you mean I have to uninstall ALL the applications?? Photoshop, bridge, lightroom? So I'll have to reinstall all my plugins, actions, brushes...?
Yes.
I know that's a lot of work, but I think that's the best way.
Copy link to clipboard
Copied
😞 ok I'll try this weekend and let you know. Thanks
Copy link to clipboard
Copied
Hi, So I did a complete uninstall, cleaned everything up and installed again. THis was yesterday. As of now everything seems to work fine, Thanks 🙂
Copy link to clipboard
Copied
Unfortunately this morning I got, again, the pop up message that Creative Cloud needed repairing, but installation was not successful. Error P50 again. So cleaning evertything up did not work 😞
Copy link to clipboard
Copied
Jaz72, sorry you are continuing to encounter problems. If you follow the four solutions offered by Axel in https://helpx.adobe.com/download-install/kb/failed-install-creative-cloud-desktop.html are you able to successfully install the Creative Cloud desktop app?
Copy link to clipboard
Copied
Hi Jeff, sorry for the delay but only today I had the chance to try things out. I could fially reinstall creative cloud desktop app. Lets see how long it lasts...
Thanks for your patience
Sara
Copy link to clipboard
Copied
No problem, Jaz72, it is a crazy time for everyone right now. Please feel free to update your public discussion on this topic, when it is convenient.
Copy link to clipboard
Copied
Hi Jeff,
I was able to update my apps but this moring, when I turned on my pc, I got a message, again, for the zillionth time, that creative cloud is corrupt or missing 😞
Copy link to clipboard
Copied
I am sorry to hear that, Jaz72. For your next steps, I would recommend contacting our support team at https://helpx.adobe.com/contact.html so that direct assistance can be provided to resolve the error.
I would also recommend you avoid using any applications similar to the Revo Uninstaller in the future. Using third-party cleaner/removal utilities leaves the computer in an unexpected state that can be difficult to correct.
Copy link to clipboard
Copied
ok thanks Jeff. As an update, I discovered that if I don't choose either option but I just close the error pop up, at the next restart creative cloud sometimes work.