Highlighted

Creative cloud installing issue

Community Beginner ,
May 12, 2020

Copy link to clipboard

Copied

Hi, so everything was working fine. Then a few days ago I get a message that Creative cloud needs to be repaired. So I run the repair and during the installation I get an error message (P50). So I uninstall previous version (I have to uninstall with Revo uninstaller because I get a message there is something wrong with the creative cloud uninstaller). I restart my computer, I install, sometimes it goes well, sometimes I get P50 again. Either way, even if I can install the software, it lasts maybe a day. Then everything starts all over again. I run on Windows 10. Thanks to anyone who can help! Sara

TOPICS
Creative Cloud, Installation

Views

1.9K

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Creative cloud installing issue

Community Beginner ,
May 12, 2020

Copy link to clipboard

Copied

Hi, so everything was working fine. Then a few days ago I get a message that Creative cloud needs to be repaired. So I run the repair and during the installation I get an error message (P50). So I uninstall previous version (I have to uninstall with Revo uninstaller because I get a message there is something wrong with the creative cloud uninstaller). I restart my computer, I install, sometimes it goes well, sometimes I get P50 again. Either way, even if I can install the software, it lasts maybe a day. Then everything starts all over again. I run on Windows 10. Thanks to anyone who can help! Sara

TOPICS
Creative Cloud, Installation

Views

1.9K

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
May 12, 2020 0
Adobe Community Professional ,
May 13, 2020

Copy link to clipboard

Copied

Please deinstall all Adobe app including the CC client. Then run the Adobe CC Cleaner Tool and then restart you machine.

After this try to reinstall the CC client and then the appropriate apps.

 

Please take also a look here:

https://helpx.adobe.com/download-install/kb/failed-install-creative-cloud-desktop.html

https://helpx.adobe.com/creative-cloud/kb/Error_Code_2_failed_update.html

https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#Uninstall%20th...

 

 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
May 13, 2020 1
Community Beginner ,
May 13, 2020

Copy link to clipboard

Copied

Hi,

you mean I have to uninstall ALL the applications?? Photoshop, bridge, lightroom? So I'll have to reinstall all my plugins, actions, brushes...?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
May 13, 2020 0
Adobe Community Professional ,
May 13, 2020

Copy link to clipboard

Copied

you mean I have to uninstall ALL the applications?? Photoshop, bridge, lightroom? So I'll have to reinstall all my plugins, actions, brushes...?

Yes.

I know that's a lot of work, but I think that's the best way.

 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
May 13, 2020 0
Community Beginner ,
May 13, 2020

Copy link to clipboard

Copied

😞 ok I'll try this weekend and let you know. Thanks

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
May 13, 2020 0
Community Beginner ,
May 17, 2020

Copy link to clipboard

Copied

Hi, So I did a complete uninstall, cleaned everything up and installed again. THis was yesterday. As of now everything seems to work fine, Thanks 🙂

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
May 17, 2020 0
Community Beginner ,
May 19, 2020

Copy link to clipboard

Copied

Unfortunately this morning I got, again, the pop up message that Creative Cloud needed repairing, but installation was not successful. Error P50 again. So cleaning evertything up did not work 😞

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
May 19, 2020 0
Adobe Employee ,
May 20, 2020

Copy link to clipboard

Copied

Jaz72, sorry you are continuing to encounter problems. If you follow the four solutions offered by Axel in https://helpx.adobe.com/download-install/kb/failed-install-creative-cloud-desktop.html are you able to successfully install the Creative Cloud desktop app?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
May 20, 2020 0
Community Beginner ,
Jun 24, 2020

Copy link to clipboard

Copied

Hi Jeff, sorry for the delay but only today I had the chance to try things out. I could fially reinstall creative cloud desktop app. Lets see how long it lasts...

Thanks for your patience

Sara

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jun 24, 2020 0
Adobe Employee ,
Jun 24, 2020

Copy link to clipboard

Copied

No problem, Jaz72, it is a crazy time for everyone right now.  Please feel free to update your public discussion on this topic, when it is convenient.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jun 24, 2020 0
Community Beginner ,
Jun 24, 2020

Copy link to clipboard

Copied

Hi Jeff, 

I was able to update my apps but this moring, when I turned on my pc, I got a message, again, for the zillionth time, that creative cloud is corrupt or missing 😞 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jun 24, 2020 0
Adobe Employee ,
Jun 25, 2020

Copy link to clipboard

Copied

I am sorry to hear that, Jaz72.  For your next steps, I would recommend contacting our support team at https://helpx.adobe.com/contact.html so that direct assistance can be provided to resolve the error.

 

I would also recommend you avoid using any applications similar to the Revo Uninstaller in the future.  Using third-party cleaner/removal utilities leaves the computer in an unexpected state that can be difficult to correct.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jun 25, 2020 0
Community Beginner ,
Jul 10, 2020

Copy link to clipboard

Copied

ok thanks Jeff. As an update, I discovered that if I don't choose either option but I just close the error pop up, at the next restart creative cloud sometimes work.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jul 10, 2020 0