Creative Cloud is blank after new download? (Windows 7)

New Here ,
Oct 25, 2020

Copy link to clipboard

Copied

Creative Cloud  Shot.PNG

I fugued that there would be a way to download the apps from the  adobe suite through this portal but that was not the case, there is not actionable buttons except the settings options button in the top right crner with 3 options: Help, Pin to notification area, and quit.

 

 

TOPICS
Creative Cloud, Installation, New user

Views

52

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Creative Cloud is blank after new download? (Windows 7)

New Here ,
Oct 25, 2020

Copy link to clipboard

Copied

Creative Cloud  Shot.PNG

I fugued that there would be a way to download the apps from the  adobe suite through this portal but that was not the case, there is not actionable buttons except the settings options button in the top right crner with 3 options: Help, Pin to notification area, and quit.

 

 

TOPICS
Creative Cloud, Installation, New user

Views

53

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Oct 25, 2020 0
Adobe Community Professional ,
Oct 26, 2020

Copy link to clipboard

Copied

first, close your cc desktop app. then, rename the opm.db file by: navigate to the OOBE folder.

 

Windows:

[System drive]:\Users\[username]\AppData\Local\Adobe\OOBE

 

Mac OS:

/User/<username>/Library/Application Support/Adobe/OOBE

 

and rename the opm.db file to opm_old.db, eg

finally, launch your cc desktop app.

 

if that fails: https://helpx.adobe.com/creative-cloud/kb/blank-white-screen-ccp.html

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Oct 26, 2020 1
Most Valuable Participant ,
Oct 26, 2020

Copy link to clipboard

Copied

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Oct 26, 2020 0