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Creative Cloud is charging the CPU at 99% since yesterday's update

Community Beginner ,
Nov 24, 2015 Nov 24, 2015

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The two processes that are making the processor run at max are CCLibrary and CCXProcess. Any idea?

Captura de pantalla 2015-11-25 a las 7.53.36.png

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correct answers 1 Correct answer

Adobe Employee , Dec 12, 2015 Dec 12, 2015

This issue should be addressed by an update to the Creative Cloud app that was released yesterday.

You'll want to uninstall and reinstall the Creative Cloud app to get the 3.4.2.187 version. It won't appear as an update within the app. These would be the steps I'd recommend

1) Close all open Adobe products

2) Quit the Creative Cloud desktop app

3) Close all Adobe related processes using Activity Monitor or Task Manager, list of processes below:

  • Creative Cloud
  • Adobe CEF Helper
  • Adobe Desktop Service
  • Adobe
...

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New Here ,
Nov 27, 2015 Nov 27, 2015

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I have the same issues after updating to the newest version "v3.4.1.181".

@Atul_Saini do you need more details?

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New Here ,
Nov 29, 2015 Nov 29, 2015

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Issue still persists after upgrading to CC 3.4.1.181.

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Community Beginner ,
Nov 27, 2015 Nov 27, 2015

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Nothing changed here, and no update recieved yet (still showing 3.4.0.180).

CCLibrary and CCXProcess can be stopped in Activity Monitor. CCXProcess comes back after an hour or so, CCLibrary after a reboot.

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New Here ,
Nov 27, 2015 Nov 27, 2015

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Exact same problem here, Mac OS X 10.11.1, MacBook Air 11" (2011). I finally resorted to disabling the CCLibrary and CCXProcess apps, found in /Applications/Utilities/Adobe Creative Cloud, by removing the .app suffix from their names. This low-tech hack probably has negative consequences, but it can't be worse than having both CPU cores pegged at 99% indefinitely. After the hack, CPU usage stays near 0% when idle, and Lightroom appears to run without problems (so far).

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Explorer ,
Nov 27, 2015 Nov 27, 2015

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Thanks for the low tech hack, I'm getting tired of having to quit them in the activity monitor.

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New Here ,
Nov 29, 2015 Nov 29, 2015

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as mentioned in the low-tech hack, I don't find the same folder names in Windows as specified for mac....where would I find the .app files for these hog processes in windows?

thanks............

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Guest
Nov 27, 2015 Nov 27, 2015

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I have confirmed v3.4.1.181 didn't solve the problem.

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New Here ,
Nov 28, 2015 Nov 28, 2015

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Same here, v3.4.1.181

I quit these two processes forcefully. I don't know if it is correct way...

スクリーンショット 2015-11-28 18.28.08.png

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Community Beginner ,
Nov 28, 2015 Nov 28, 2015

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They will re-start on their own quickly... At least the CCXProcess. Use the low-tech hack by sobamanju a couple answers above.

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New Here ,
Nov 28, 2015 Nov 28, 2015

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Thanks. I did his hack. I'll wait for Adobe's patch..

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New Here ,
Nov 28, 2015 Nov 28, 2015

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I have the same problem too since I updated Creative Cloud 10 hours ago.

My version is also 3.4.1.181.

I was using Macbook Pro and it should at least have 7 hours of battery.

But today, I was only able to work for 3 hours because my battery run out.

I thought there was something wrong on my Macbook, so, I checked Activity Monitor.

Then I found out that CCXProcess and CCLibrary are eating up CPU.

These apps are also causing continuous energy impact.

I think everybody needs immediate fix on this problem.

Hope this solves asap...

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Guest
Nov 29, 2015 Nov 29, 2015

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Same problem.

OSX 10.11.1  (Fully updated)

CC 3.4.1.181 (All other adobe apps show as updated)

Logging out of CC and back in did not fix.

Rebooting did not fix.

I have "Force quit" the two offending processes for now, and will rename them if they re-spawn on their own.

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Adobe Employee ,
Nov 29, 2015 Nov 29, 2015

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Hi, appreciate if anyone having the issue can send us the CCX Process log file. The log file is located at:

  • Mac: ~/Library/Logs/Adobe/Adobe CCX Welcome/CCX Process.log
  • Win: ~/AppData/Local/Adobe/CCX Welcome/Logs/CCX Process.log

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Adobe Employee ,
Nov 29, 2015 Nov 29, 2015

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And please also send the log for CCLibraries: ~/Library/Logs/Adobe Creative Cloud Libraries/CC Library Process.log

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Community Beginner ,
Nov 29, 2015 Nov 29, 2015

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I have a ~/Library/Logs/Adobe Creative Cloud Libraries/ directory, but no CC Library Process.log file.

There is a file called log.txt in that directory, but the last entry is 2 days and 8 hours ago.

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Guest
Nov 29, 2015 Nov 29, 2015

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The ~/Library/Logs/Adobe Creative Cloud Libraries/ folder only contains a "log.txt" file, dated Nov 27th, at 23:22

Here's a link to that file:

https://www.zestysoft.com/owncloud/index.php/s/NMX67yh4Vj74I25/download

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Explorer ,
Nov 29, 2015 Nov 29, 2015

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​I have the file pathpath ~/Library/Logs/Adobe Creative Cloud Libraries/

but instead of CC Library Process.log I have log.txt

​

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Explorer ,
Nov 30, 2015 Nov 30, 2015

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Concerning the CC Library Process.log file:

Same problem as for CCS Process.log file:

On my Mac with NO PROBLEM: the fle exists

On my Mac where the problem occurs: the file DOES NOT EXIST

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New Here ,
Nov 30, 2015 Nov 30, 2015

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Here's the link to my log.txt file in the Adobe CCLibraries folder: https://dl.dropboxusercontent.com/u/16676217/log.txt

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Community Beginner ,
Nov 29, 2015 Nov 29, 2015

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El Captain, Retina MacBook Pro 13-inch, 3.4.1.181.

I had no ~/Library/Logs/Adobe/Adobe CCX Welcome directory.

I had renamed the CCX Process and CCLibrary files yesterday.
I replaced them just now, quit and restarted Creative Cloud, and they immediately went to ~100% CPU each.

Still no ~/Library/Logs/Adobe/Adobe CCX Welcome directory.

I created a directory called ~/Library/Logs/Adobe/Adobe CCX Welcome, and killed both CCX Process and CCLibrary in Activity Monitor.

After about 10 minutes respite, and after closing and reopening Creative Cloud and Photoshop a couple of times, CCXProcess is back at ~100% CPU. CCLibrary hasn’t reappeared yet.

The newly-created ~/Library/Logs/Adobe/Adobe CCX Welcome is still empty.

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Adobe Employee ,
Nov 29, 2015 Nov 29, 2015

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Thanks for your quick response. I meant ~/Library/Logs/Adobe CCX Welcome/*. Thanks for your reminder!

Thanks,

Jun

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Community Beginner ,
Nov 29, 2015 Nov 29, 2015

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The ~/Library/Logs/Adobe CCX Welcome/ directory is empty.

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Adobe Employee ,
Nov 29, 2015 Nov 29, 2015

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OK, it seems the issue happens in the very early phase without log generated yet.

Could you please run Log Collector Tool to collect log debug information related to your installed Adobe Creative Cloud desktop software products? Just follow the instruction to get the zip file.

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Guest
Nov 29, 2015 Nov 29, 2015

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Here's the zip file from that log collector tool:

https://www.zestysoft.com/owncloud/index.php/s/AcfP89SZMo99Epy/download

Note that I renamed my file shortly after originally posting here, so there may be error messages relating to Adobe not being able to run those executables at the end of the log files for today.

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Explorer ,
Nov 30, 2015 Nov 30, 2015

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OK, ran the log collector, now what? Where do I send it to?

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