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Creative Cloud is not letting me download any apps or showing their previous versions.

New Here ,
Sep 04, 2020

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Hi there,

 

I need help trying to figure out what is happening with my adobe account? I am not sure whether it is due to Creative Cloud or completely something else. I do have photoshop downloaded on this computer though, but that was through a different account back in 2018. Now I am using a new account (that my school has provided me with) and purchased the Creative Cloud package. When I try to download an app on the Creative Cloud it shows that the app is Not Compatible. I also tried to download the previous versions of each app, but when I click on the "Other Versions" option it doesn't display anything. My Creative Cloud also does not seem to be up to date.

 

Here are some screenshots:

Anthony5FC1_1-1599235366793.png     

Anthony5FC1_2-1599235409347.png

Anthony5FC1_0-1599235332145.png   

 

Hi Anthony,

 

Most of the latest versions of the products are not supported on 10.11. I'd make sure the option to show older apps is enabled in the Creative Cloud app preferences. I'd also recommend upgrading your macOS to a newer version if possible. You can check system requirements here: https://helpx.adobe.com/creative-cloud/system-requirements.html
This article explain the process for installing older versions: https://helpx.adobe.com/download-install/using/acc/install-previous-version.html

 

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Activation, Creative Cloud, Installation, New user

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Creative Cloud is not letting me download any apps or showing their previous versions.

New Here ,
Sep 04, 2020

Copy link to clipboard

Copied

Hi there,

 

I need help trying to figure out what is happening with my adobe account? I am not sure whether it is due to Creative Cloud or completely something else. I do have photoshop downloaded on this computer though, but that was through a different account back in 2018. Now I am using a new account (that my school has provided me with) and purchased the Creative Cloud package. When I try to download an app on the Creative Cloud it shows that the app is Not Compatible. I also tried to download the previous versions of each app, but when I click on the "Other Versions" option it doesn't display anything. My Creative Cloud also does not seem to be up to date.

 

Here are some screenshots:

Anthony5FC1_1-1599235366793.png     

Anthony5FC1_2-1599235409347.png

Anthony5FC1_0-1599235332145.png   

 

Hi Anthony,

 

Most of the latest versions of the products are not supported on 10.11. I'd make sure the option to show older apps is enabled in the Creative Cloud app preferences. I'd also recommend upgrading your macOS to a newer version if possible. You can check system requirements here: https://helpx.adobe.com/creative-cloud/system-requirements.html
This article explain the process for installing older versions: https://helpx.adobe.com/download-install/using/acc/install-previous-version.html

 

Topics

Activation, Creative Cloud, Installation, New user

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85

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Adobe Community Professional ,
Sep 04, 2020

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What is the Mac OS version ? 

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New Here ,
Sep 04, 2020

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Its a Macbook air

Version: 10.11.6

OS X El Capitan

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Adobe Community Professional ,
Sep 04, 2020

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For Other version option not avaialbe - Contact Adobe Support and check with account status once :

 

https://helpx.adobe.com/contact.html

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Adobe Employee ,
Sep 04, 2020

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Hi Anthony,

 

Most of the latest versions of the products are not supported on 10.11. I'd make sure the option to show older apps is enabled in the Creative Cloud app preferences. I'd also recommend upgrading your macOS to a newer version if possible. You can check system requirements here: https://helpx.adobe.com/creative-cloud/system-requirements.html
This article explain the process for installing older versions: https://helpx.adobe.com/download-install/using/acc/install-previous-version.html

 

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Adobe Community Professional ,
Sep 04, 2020

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>>>When I try to download an app on the Creative Cloud it shows that the app is Not Compatible. I also tried to download the previous versions of each app, but when I click on the "Other Versions" option it doesn't display anything. My Creative Cloud also does not seem to be up to date.

 

The answer to all these issues is that your operating system is too old. Current Cloud apps require 10.13 High Sierra, 10.14 Mojave or 10.15 Catalina.

 

Previous Cloud versions are only available for the current major version (2020) and the one before (CC 2019), none of which support El Capitan.

 

You can upgrade to Catalina for free if your Macbook Air is a 2012 model or later:

https://support.apple.com/en-au/HT201475

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