Creative Cloud is using 40% of my CPU

Explorer ,
Jul 27, 2017 Jul 27, 2017

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Either Creative cloud (32 Bit) or Adobe Genuine Software Integrity Service is using my CPU all the time and I don't know why.

This is my situation for about a year now.

It is not 100% of cpu. But my hardware fans are making noise.

I created a .bat to kill all Creative Cloud processes, and when killing all, the fans instantly stop spinning.

But sooner or later Creative Cloud restarts itself.

Anyone else is having this problem? Is this a normal behaviour?

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correct answers 1 Correct Answer

Adobe Community Professional , Oct 10, 2017 Oct 10, 2017
using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

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Adobe Community Professional ,
Jul 27, 2017 Jul 27, 2017

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are your sync'g files or sync'g fonts?

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Explorer ,
Sep 28, 2017 Sep 28, 2017

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Looks like it has to do something with the "Elements" tab in the creative cloud app.

The wheel "searching update" is spinning all the time, and the memory usage is going up (memory leak).

After 5 Minutes of waiting the wheel is still spinning and the memory is at 1GB.

The app is up to date (reinstalled just yesterday).

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Adobe Community Professional ,
Sep 28, 2017 Sep 28, 2017

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that's expected if there's a problem with sync'g.

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Explorer ,
Oct 06, 2017 Oct 06, 2017

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I can't change the state of sync. The hark is grey and can't be clicked.

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Adobe Community Professional ,
Oct 06, 2017 Oct 06, 2017

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uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud using admin account*

use the desktop app to install your cc programs/trials

*for info on how to use admin account, see solution 3 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html

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Explorer ,
Oct 10, 2017 Oct 10, 2017

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I cleaned and reinstalled everything. Now I was able to turn off the snyc of files and fonts:

But the main problem remains: A creative cloud process called "Adobe Desktop Service.exe" (not the creative desktop app) is still running with 28% of CPU time, and memory is bleeding. From time to time the creative cloud process starts itself, because ram usage is going too high:

Here the creative cloud process stops and restarts itself (at about 1 Gig of ram):

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Adobe Community Professional ,
Oct 10, 2017 Oct 10, 2017

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Explorer ,
Oct 10, 2017 Oct 10, 2017

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I'm on windows 10. I already did the uninstall, clean, reinstall part.

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Adobe Community Professional ,
Oct 10, 2017 Oct 10, 2017

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using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

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New Here ,
Apr 08, 2020 Apr 08, 2020

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Wake up Adobe! Two years later and l'm having the same problems described here.

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New Here ,
May 04, 2020 May 04, 2020

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Me Too...same problem

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New Here ,
Oct 16, 2020 Oct 16, 2020

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Same here . My laptop is going to fly away. Adobe is working my CPU way too hard!

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New Here ,
Apr 07, 2021 Apr 07, 2021

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LATEST

Same here. It's 2021 and the "Adobe Genuine Software Service" is always at the top of my Processes list. And look at XD! It's only using .7% while the Genuine SOftware service is using 17.5%!

And my fan never, ever stops going nuts until I log onto our VPN, get a temp password from IT, run Task Manager as Admin and manually kill all these processes. THIS IS TERRIBLE

Adobe software is not the most important thing on my laptop and there's NO WAY they should be using this many cycles.

GET IT TOGETHER, ADOBEadobelol.png

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