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Creative cloud keep on asking for repair, 2

Community Beginner ,
Nov 24, 2020 Nov 24, 2020

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Hi

I have the same problem. I've followed all of the steps listed but still get the same error each time I start my computer. I am running Windows 10 Pro, spec as per image. WIndows Spec.jpg

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correct answers 1 Correct Answer

Community Beginner , Nov 25, 2020 Nov 25, 2020
Hi and thanks for the suggested help. Problem was caused by a much more down to earth reason: my CPU was overheating, fan cleaned, heatsink reseated with new paste applied, everything running fine now. Who would have thought.... 

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Adobe Community Professional ,
Nov 24, 2020 Nov 24, 2020

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first try, resetting the cc app: To reset the Creative Cloud desktop app, make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, try to repair
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails go ahead and uninstall/reinstall per the above link

if that fails, do a clean cc install following each applicable step:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
check for, and if available, update your os
restart your computer (don't skip this)
reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.
if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)
use the desktop app to install your cc programs/trials

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Community Beginner ,
Nov 25, 2020 Nov 25, 2020

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Hi and thanks for the suggested help. Problem was caused by a much more down to earth reason: my CPU was overheating, fan cleaned, heatsink reseated with new paste applied, everything running fine now. Who would have thought.... 😉

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