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Creative Cloud keeps asking to repair

Community Beginner ,
Apr 25, 2019

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When start Creative Cloud App, after a long waiting (about one minute), the

Adobe Creative Cloud, needed to resolve the problem, is missing or damaged. You can try to repair to fix the issue. If the problem persists, download and install the new copy from http://www.adobe.com/go/adobecreativecloudapp.

shows up and my only option is to exit.

I have tried Adobe Creative Cloud, needed to resolve this problem, is missing or damaged but had no luck

Ok, if you don't have any additional questions then please contact our support team at Contact Customer Care for direct assistance to determine why the installation of the Adobe Creative Cloud desktop application continually becomes damaged on this computer, Yupenggu.

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Creative Cloud keeps asking to repair

Community Beginner ,
Apr 25, 2019

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When start Creative Cloud App, after a long waiting (about one minute), the

Adobe Creative Cloud, needed to resolve the problem, is missing or damaged. You can try to repair to fix the issue. If the problem persists, download and install the new copy from http://www.adobe.com/go/adobecreativecloudapp.

shows up and my only option is to exit.

I have tried Adobe Creative Cloud, needed to resolve this problem, is missing or damaged but had no luck

Ok, if you don't have any additional questions then please contact our support team at Contact Customer Care for direct assistance to determine why the installation of the Adobe Creative Cloud desktop application continually becomes damaged on this computer, Yupenggu.

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Creative Cloud

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1.3K

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Apr 25, 2019 1
Adobe Employee ,
Apr 25, 2019

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Yupenggu, were you able to locate and rename the OOBE folder or do you receive an error message?

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Apr 25, 2019 0
Community Beginner ,
Apr 25, 2019

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Yes, I was able to locate and rename OOBE folder.

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Apr 25, 2019 0
Adobe Employee ,
Apr 25, 2019

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I am sorry to hear that, Yupenggu.  This is the step that is often overlooked and causes individuals to continue to encounter this error.  Do you have any specific questions regarding the steps listed in How to fix the "Failed to install" error when installing Adobe Creative Cloud desktop app ?

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Apr 25, 2019 1
Community Beginner ,
Apr 25, 2019

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The "Failed to install" error never occurred in my case. I was able to successfully install the cc app multiple times.

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Apr 25, 2019 0
Adobe Employee ,
Apr 25, 2019

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Ok, if you don't have any additional questions then please contact our support team at Contact Customer Care for direct assistance to determine why the installation of the Adobe Creative Cloud desktop application continually becomes damaged on this computer, Yupenggu.

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Apr 25, 2019 1
Community Beginner ,
Jun 29, 2020

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So...not solved then...

This is such a common and major problem- one I don't have with any other software, that Adobe are just taking the piss by not fixing it.

 

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Jun 29, 2020 2
New Here ,
Aug 29, 2020

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Hi Eediot, has Adobe managed to fix this for you because i have suffered the same for a month now... and need major help

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Aug 29, 2020 0
New Here ,
Sep 16, 2020

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I have the same issue: The app states that it needs to be repaired; I repair it; it works for a week or so and then it states it needs to be repaired. What is the fix to this problem? I'm using macOS Catalina Version 10.15.6

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Sep 16, 2020 0
Community Beginner ,
Sep 17, 2020

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I keep having this same issue. I have renamed the OOBE folder and repaired and un installed and reinstalled the CC app now dozens of times and it keeps happening! I cant get my work done because it is relying on some webfonts that i need my CC app to load...

Why is this marked as solved on every board when it hasnt been solved anywhere that I can see...

 

Oh BTW this is happening on 2 different Mac systems. One is older and one is recently purchased.

 

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Sep 17, 2020 1
New Here ,
Sep 27, 2020

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This keeps happening to me as well. Last time it happened, the repair tool messed up my computer so badly that I had to factory reset my computer. That was the only way to fix it. Now the Creative Cloud repair keeps popping up and no matter how many times it's "repaired" the box just pops up again. This is slowing my computer down to the point where I can't even use it. There has to be a fix for this. 

 

Running (trying to run) on mac OS Catalina

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Sep 27, 2020 0
Adobe Community Professional ,
Sep 27, 2020

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Please log-in to your account and Contact Customer Care for technical support.

 

 

 

Nancy O'Shea, ACP
Alt-Web.com

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Sep 27, 2020 0