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Creative Cloud Keeps Logging Out

Community Beginner ,
Jan 29, 2018

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Does anyone have a solution to this problem? I've searched Google and this forum but I haven't found anything that works.
Here's what's happening: I log in to the Creative Cloud app and 2-3 minutes later it logs out, OVER AND OVER AGAIN. I've tried uninstalling it, downloading the latest version, and reinstalling it. It was O.K. for a couple of days but now it's back to logging out. ANY SOLUTIONS?

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Activation, Creative Cloud

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Creative Cloud Keeps Logging Out

Community Beginner ,
Jan 29, 2018

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Does anyone have a solution to this problem? I've searched Google and this forum but I haven't found anything that works.
Here's what's happening: I log in to the Creative Cloud app and 2-3 minutes later it logs out, OVER AND OVER AGAIN. I've tried uninstalling it, downloading the latest version, and reinstalling it. It was O.K. for a couple of days but now it's back to logging out. ANY SOLUTIONS?

TOPICS
Activation, Creative Cloud

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31.0K

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Jan 29, 2018 3
Most Valuable Participant ,
Jan 29, 2018

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Jan 29, 2018 2
Community Beginner ,
Jun 22, 2018

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Correct answer or not, I've been dealing with this for months. Yes, I've had the fixes applied. Yes, I've had Adobe Support involved, several times. It works for a short while and then happens again. It still randomly signs me out at least once per day, generally WHILE I'm working on something. Looking through old forums I can see that this dates back to at least 2014. Ridiculous.

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Jun 22, 2018 27
New Here ,
Jul 04, 2018

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Getting this too.
Absolutely disgusting that this issue hasn't been fixed. Surely it's a matter of just storing an authentication key ffs. Pirates are gonna pirate anyways but the legitimate customers are getting screwd.

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Jul 04, 2018 24
New Here ,
Jul 31, 2018

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This has been going on for years. I don't know why they can't fix it. Very frustrating.

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Jul 31, 2018 8
Explorer ,
Aug 02, 2018

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I have also problems with it. When I choose wifi for the internet connection it seems all good. If I connect my laptop via UTP CAT5e cable (via a USB internet adapter) to my laptop the problems of signing of automatically starts.

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Aug 02, 2018 1
Participant ,
Oct 31, 2018

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It's funny you give these details. I never had the log out situation like this, but have a new work desk since a week where I'm connected with a Cat5e cable trough a UTP2USB adapter and it sometimes logs out every few minutes, turning of typekit and leaving my Indesign doc all in... Times or something.

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Oct 31, 2018 2
Explorer ,
Nov 01, 2018

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Hi Jojakeem,

At least one other on this planet has the same issue. So it is not a user error. Hopefully a solution will follow.

Thanks for your reply.

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Nov 01, 2018 1
Participant ,
Nov 02, 2018

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Eventually deleting the opm.db file sollved it as described here:
sign in help

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Nov 02, 2018 2
New Here ,
Nov 03, 2018

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So far working for me, few hours now.

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Nov 03, 2018 0
Explorer ,
Nov 04, 2018

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I didn't delete opm.db but just connected the Cat5e cable trough a UTP2USB adapter again...and...still signed in...so far.

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Nov 04, 2018 0