Creative Cloud keeps uninstalling itself randomly

Community Beginner ,
Apr 14, 2021 Apr 14, 2021

Copy link to clipboard

Copied

Hi,

This issue first popped up yesterday. While I was working away as usual in InDesign, suddenly a little window popped up saying something like "error: creative cloud needed to fix this issue but could not be found on this computer" and I had the option to click on fix and it then proceeded to download and install creative cloud, eventhough I already had it on my laptop. Today, this happened again, twice even, throughout the day. I was never doing any specific action, I was always just working away normally in InDesign or Illustrator or Dimension. Curiously, when it happened earlier I happened to be rendering something in Dimension, but the rendering process continued in the background without any issues, while CC was supposedly installing itself again. The previous time Dimension also kept working, but I was not able to open a decal in Photoshop, while CC was "installing". It is eating up a lot of time, downloading and installing for like 30min every time. I'm at a complete loss. Any ideas?

Thank you for your help!

TOPICS
Cloud storage web assets, File sync

Views

91

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Apr 14, 2021 Apr 14, 2021

Copy link to clipboard

Copied

LATEST

I finally managed to get a screenshot of the error message, as it just happened a third time.

CC uninstalling.JPG

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines