Creative Cloud Laptop stuck on "Syncing..." but is using 2% CPU and 0% network

New Here ,
Feb 19, 2021 Feb 19, 2021

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Out of nowhere, my Creative Cloud is no longer able to sync. It says "Syncing..." and has said this for hours no matter what I do, but it has stopped syncing as of some time this morning - I believe this was when it detected that several programs have updates. I updated the programs as well and that didn't solve the problem.

I have tried deleting all of the database files.

I have tried deleting the OOBE folder.

I have tried rebooting, also booting into safe mode, to no avail - same problem.

Tried disabling my firewall and antivirus.

Tried exiting and reopening Creative Cloud.

Tried reinstalling creative cloud.

Tried pausing and unpausing the sync.

Tried just waiting for about 5 hours to see if it'd do anything... Still just shows "Syncing."

TOPICS
Activation, CC FAQ, Creative Cloud, Feature request, Installation, New user

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Adobe Community Professional ,
Feb 20, 2021 Feb 20, 2021

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pause sync'g

restart your computer

with your file browser open the local directory with your sync'd files

unpause sync'g

watch (the green checks) to see if sync'g stops at a particular file.

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