Highlighted

Creative Cloud latest update "forgets" installed products

Contributor ,
Mar 25, 2020

Copy link to clipboard

Copied

Looks like Adobe finally fixed the CC desktop app's persistent hanging when trying to update itself.

 

However, after the update, CC seems to have forgotten that Photoshop is installed.  PS now apears in the "Available in your subscription" section, with an "Install" action, instead of the "Installed" section.

 

adobe01.png

 

I can still launch PS from its start menu icon, so this is just cosmetic, but glaring enough that you'd think it would show up in testing.

 

Oh well...

Topics

Creative Cloud, Installation

Views

1.3K

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Creative Cloud latest update "forgets" installed products

Contributor ,
Mar 25, 2020

Copy link to clipboard

Copied

Looks like Adobe finally fixed the CC desktop app's persistent hanging when trying to update itself.

 

However, after the update, CC seems to have forgotten that Photoshop is installed.  PS now apears in the "Available in your subscription" section, with an "Install" action, instead of the "Installed" section.

 

adobe01.png

 

I can still launch PS from its start menu icon, so this is just cosmetic, but glaring enough that you'd think it would show up in testing.

 

Oh well...

Topics

Creative Cloud, Installation

Views

1.3K

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Employee ,
Mar 25, 2020

Copy link to clipboard

Copied

Jim, if you implement solution two in https://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.html is Photoshop CC then listed as installed?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Contributor ,
Mar 25, 2020

Copy link to clipboard

Copied

Solution 2 fixed the issue with PS being shown as not installed, and it also showed a pending update for PS, which I allowed it to install.

 

However, it also wanted to update CC itself, and that resulted in the same old Error Code 184 that's been happening for years when CC attempts to update itself.

 

adobe02.png

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Adobe Employee ,
Mar 25, 2020

Copy link to clipboard

Copied

Thanks, Jim. To resolve Error 184, you will want to take a look at the log file to determine where the installation is getting blocked.  Info on how to locate the fatal error can be found at  https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install-log-files.html.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Contributor ,
Mar 26, 2020

Copy link to clipboard

Copied

Below is the log contents. As usual, the problem is CoreSync_x64.dll.  Searching for open handles with Process Explorer reveals that it's held open by a number of non-Adobe processes, including Firefox, explorer.exe and splwow64.exe (WHY????).  I can shut down many of those processes, but obviously not Windows Explorer.  How does CoreSync insinuate itself into non-Adobe processes?

 

<pre>
03/25/20 12:42:10:405 | [INFO] | 1236 | HDSetup | HDSetup | AppContext | | HDSetup | 12412 | ************************* START Adobe Setup *************************
03/25/20 12:42:10:405 | [INFO] | 1236 | HDSetup | HDSetup | AppContext | | HDSetup | 12412 | Adobe Setup Version: 5.1.0.407
03/25/20 12:42:10:405 | [INFO] | 1236 | HDSetup | OOBEUtils | CommandLineParser | | OOBEUtils | 12412 | Parsing the command line provided. Number of command line arguments is 2
03/25/20 12:42:11:817 | [INFO] | 1236 | HDSetup | HDPIM | HDPIMSessionManager | | HDPIM | 2840 | Inside hdpimCreateSession
03/25/20 12:42:11:818 | [INFO] | 1236 | HDSetup | HDPIM | HDPIMSessionManager | | HDPIM | 2840 | Entering into 'createHDPIMSession'
03/25/20 12:42:11:818 | [INFO] | 1236 | HDSetup | HDPIM | HDPIMSessionManager | | HDPIM | 2840 | new session '{731F8BC8-D681-4A4A-983E-9D978D0B0739}' created
03/25/20 12:42:11:818 | [INFO] | 1236 | HDSetup | HDPIM | HDPIMSessionManager | | HDPIM | 2840 | Exiting hdpimCreateSession, new session ID is '{731F8BC8-D681-4A4A-983E-9D978D0B0739}'
03/25/20 12:42:11:859 | [INFO] | 1236 | HDSetup | HDPIM | HDPIMSessionManager | | HDPIM | 2840 | Inside hdpimInstallProduct with request <DriverInfo><ProductInfo><SAPCode>COSY</SAPCode><CodexVersion>4.3.30</CodexVersion><Platform>win32</Platform><BuildVersion>4.3.30.42</BuildVersion><BuildGuid>67c863af-df47-421d-86c3-207438e29650</BuildGuid></ProductInfo><RequestInfo><ClientWorkingDirectory>D:\Users\jim\AppData\Local\Temp\{4C97C509-7EA4-4E86-804A-7B2F14667851}</ClientWorkingDirectory><InstallDir></InstallDir><x-api-key>CreativeCloud_v5_1</x-api-key><prefMigration>FALSE</prefMigration><PreserveInstallData>true</PreserveInstallData><DeleteUserPreferences>false</DeleteUserPreferences><workflowType>update</workflowType></RequestInfo></DriverInfo>

03/25/20 12:42:11:862 | [INFO] | 1236 | HDSetup | HDPIM | HDPIMSessionManager | | HDPIM | 2840 | Exiting hdpimInstallProduct with status '0'
03/25/20 12:42:11:863 | [INFO] | 1236 | HDSetup | HDPIM | WorkFlowManager | | HDPIM | 3456 | Backup-Rollback feature will be enabled, as it is set for driver product COSY.
03/25/20 12:42:12:888 | [INFO] | 1236 | HDSetup | OOBEUtils | FileUtils | | OOBEUtils | 3456 | Successfully deleted directory from path: D:\Users\jim\AppData\Local\Temp\ETR3C69.tmp. Recursive: 1
03/25/20 12:42:12:888 | [INFO] | 1236 | HDSetup | HDPIM | ApplicationManager | | HDPIM | 3456 | Populating install data from Application JSON
03/25/20 12:42:12:897 | [INFO] | 1236 | HDSetup | HDPIM | ApplicationManager | | HDPIM | 3456 | Previous codex version '4.3.24' found installed on machine. Updating to requested codex version '4.3.30'
03/25/20 12:42:12:897 | [INFO] | 1236 | HDSetup | HDPIM | HDPIMDBHelper | | HDPIM | 3456 | Install Directory2 received from the DB(DBHelper) is C:\Program Files (x86)\Adobe\Adobe Sync
03/25/20 12:42:12:898 | [INFO] | 1236 | HDSetup | HDPIM | ProductInfo | | HDPIM | 3456 | Install Directory received from the DB is C:\Program Files (x86)\Adobe\Adobe Sync
03/25/20 12:42:12:921 | [INFO] | 1236 | HDSetup | HDPIM | ApplicationManager | | HDPIM | 3456 | Sanitizing data for product-'CoreSync'
03/25/20 12:42:12:921 | [INFO] | 1236 | HDSetup | HDPIM | ApplicationManager | | HDPIM | 3456 | HD Packager Version-'3.0.14'
03/25/20 12:42:12:941 | [INFO] | 1236 | HDSetup | HDPIM | ApplicationManager | | HDPIM | 3456 | Acquired product specific lock for SAPCode: COSY
03/25/20 12:42:12:941 | [INFO] | 1236 | HDSetup | HDPIM | ApplicationManager | | HDPIM | 3456 | Final Install Directory for the workflow is C:\Program Files (x86)\Adobe\Adobe Sync
03/25/20 12:42:12:941 | [INFO] | 1236 | HDSetup | HDPIM | ApplicationManager | | HDPIM | 3456 | mul is specified in supported language list, hence installing for all languages
03/25/20 12:42:12:941 | [INFO] | 1236 | HDSetup | HDPIM | ApplicationManager | | HDPIM | 3456 | Sorting packages to install
03/25/20 12:42:12:942 | [INFO] | 1236 | HDSetup | HDPIM | ApplicationManager | | HDPIM | 3456 | Package (Name: CoreSyncUninstaller Version: 4.3.30.42) selected for install (replacing package (Name: CoreSyncUninstaller Version: 4.3.24.11))
03/25/20 12:42:12:942 | [INFO] | 1236 | HDSetup | HDPIM | ApplicationManager | | HDPIM | 3456 | Package (Name: CoreSyncExtensionUninstaller Version: 4.3.26.9) selected for install (replacing package (Name: CoreSyncExtensionUninstaller Version: 4.3.24.11))
03/25/20 12:42:12:942 | [INFO] | 1236 | HDSetup | HDPIM | ApplicationManager | | HDPIM | 3456 | Package (Name: ExchangePlugin Version: 4.3.30.42) selected for install (replacing package (Name: ExchangePlugin Version: 4.3.24.11))
03/25/20 12:42:12:942 | [INFO] | 1236 | HDSetup | HDPIM | ApplicationManager | | HDPIM | 3456 | Package (Name: LiveType Version: 4.3.30.42) selected for install (replacing package (Name: LiveType Version: 4.3.24.11))
03/25/20 12:42:12:942 | [INFO] | 1236 | HDSetup | HDPIM | ApplicationManager | | HDPIM | 3456 | Package (Name: SynKit Version: 4.3.30.42) selected for install (replacing package (Name: SynKit Version: 4.3.9.2))
03/25/20 12:42:12:942 | [INFO] | 1236 | HDSetup | HDPIM | ApplicationManager | | HDPIM | 3456 | Package (Name: DesignLibraryPlugin Version: 4.3.30.42) selected for install (replacing package (Name: DesignLibraryPlugin Version: 4.3.9.2))
03/25/20 12:42:12:942 | [INFO] | 1236 | HDSetup | HDPIM | ApplicationManager | | HDPIM | 3456 | Package (Name: CoreSyncExtensionInstaller Version: 4.3.26.9) selected for install (replacing package (Name: CoreSyncExtensionInstaller Version: 4.3.24.11))
03/25/20 12:42:12:942 | [INFO] | 1236 | HDSetup | HDPIM | ApplicationManager | | HDPIM | 3456 | Package (Name: CoreSyncInstaller Version: 4.3.30.42) selected for install (replacing package (Name: CoreSyncInstaller Version: 4.3.24.11))
03/25/20 12:42:12:942 | [INFO] | 1236 | HDSetup | HDPIM | WorkFlowManager | | HDPIM | 3456 | Win32 Runtimes to install: VC10,VC11,VC12,VC14,VC14.1
03/25/20 12:42:12:942 | [INFO] | 1236 | HDSetup | HDPIM | WorkFlowManager | | HDPIM | 3456 | Win64 Runtimes to install: VC10,VC11,VC12,VC14,VC14.1
03/25/20 12:42:12:975 | [INFO] | 1236 | HDSetup | HDPIM | WorkFlowManager | | HDPIM | 3456 | Successfully executed runtime installer custom hook exe from path C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\Runtime\customhook\RuntimeCustomHook.exe with return code 0
03/25/20 12:42:12:975 | [INFO] | 1236 | HDSetup | HDPIM | WorkFlowManager | | HDPIM | 3456 | Resilience mode is enabled
03/25/20 12:42:12:975 | [INFO] | 1236 | HDSetup | HDPIM | TaskManager | | HDPIM | 15828 | Starting 'DOWNLOAD' task for Package (Name: CoreSyncUninstaller Version: 4.3.30.42)
03/25/20 12:42:12:977 | [INFO] | 1236 | HDSetup | HDPIM | DownloadManager | | HDPIM | 15828 | Package (Name: CoreSyncUninstaller Version: 4.3.30.42) Download info - DownloadSize: 843, DownloadPath:'D:\Users\jim\AppData\Local\Temp\ETR40CF.tmp'
03/25/20 12:42:12:978 | [INFO] | 1236 | HDSetup | HDPIM | DownloadManager | | HDPIM | 15828 | Enabling Bluestreak download for COSY
03/25/20 12:42:12:980 | [INFO] | 1236 | HDSetup | HDPIM | DownloadManager | | HDPIM | 15828 | Changing thread count to 40 for COSY
03/25/20 12:42:14:123 | [WARN] | 1236 | HDSetup | HDPIM | BackupManager | | HDPIM | 3456 | Uninstall data 'C:\Program Files (x86)\Common Files\Adobe\Installers\uninstallXml\COSY_4_3_12_32_SynKit_4.3.9.2.pimx' could not be found, Warning (Code = 134)
03/25/20 12:42:14:126 | [WARN] | 1236 | HDSetup | HDPIM | BackupManager | | HDPIM | 3456 | Uninstall data 'C:\Program Files (x86)\Common Files\Adobe\Installers\uninstallXml\COSY_4_3_12_32_DesignLibraryPlugin_4.3.9.2.pimx' could not be found, Warning (Code = 134)
03/25/20 12:42:14:169 | [INFO] | 1236 | HDSetup | HDPIM | ApplicationManager | | HDPIM | 3456 | Backingup Folder C:\Program Files (x86)\Adobe\Adobe Sync\CoreSync at location C:\adobeTemp\ETR4573.tmp
03/25/20 12:42:14:598 | [INFO] | 1236 | HDSetup | HDPIM | ApplicationManager | | HDPIM | 3456 | Backingup Folder C:\Program Files (x86)\Adobe\Adobe Sync\CoreSyncPlugins\LiveType at location C:\adobeTemp\ETR471A.tmp
03/25/20 12:42:14:633 | [INFO] | 1236 | HDSetup | HDPIM | ApplicationManager | | HDPIM | 3456 | Backingup Folder C:\Program Files (x86)\Common Files\Adobe\CoreSyncExtension at location C:\adobeTemp\ETR474A.tmp
03/25/20 12:42:15:085 | [INFO] | 1236 | HDSetup | HDPIM | TaskManager | | HDPIM | 4504 | Starting 'EXTRACT' task for Package (Name: CoreSyncUninstaller Version: 4.3.30.42)
03/25/20 12:42:15:085 | [INFO] | 1236 | HDSetup | HDPIM | TaskManager | | HDPIM | 15828 | Completed 'DOWNLOAD' task for Package (Name: CoreSyncUninstaller Version: 4.3.30.42), Time taken '3' sec
03/25/20 12:42:15:086 | [INFO] | 1236 | HDSetup | HDPIM | TaskManager | | HDPIM | 15828 | Starting 'DOWNLOAD' task for Package (Name: CoreSyncExtensionUninstaller Version: 4.3.26.9)
03/25/20 12:42:15:091 | [INFO] | 1236 | HDSetup | HDPIM | ExtractManager | | HDPIM | 4504 | Package (Name: CoreSyncUninstaller Version: 4.3.30.42) Extract info - ExtractSize: 28, ExtractPath:'C:\adobeTemp\ETR4910.tmp'
03/25/20 12:42:15:095 | [INFO] | 1236 | HDSetup | HDPIM | HDZIPHelper | | HDPIM | 4504 | starting decompression of file D:\Users\jim\AppData\Local\Temp\ETR40CF.tmp\CoreSyncUninstaller.zip to folder C:\adobeTemp\ETR4910.tmp with type Zip-Deflated
03/25/20 12:42:15:119 | [INFO] | 1236 | HDSetup | HDPIM | DownloadManager | | HDPIM | 15828 | Package (Name: CoreSyncExtensionUninstaller Version: 4.3.26.9) Download info - DownloadSize: 1031, DownloadPath:'D:\Users\jim\AppData\Local\Temp\ETR4911.tmp'
03/25/20 12:42:15:120 | [INFO] | 1236 | HDSetup | HDPIM | DownloadManager | | HDPIM | 15828 | Enabling Bluestreak download for COSY
03/25/20 12:42:15:122 | [INFO] | 1236 | HDSetup | HDPIM | DownloadManager | | HDPIM | 15828 | Changing thread count to 40 for COSY
03/25/20 12:42:15:131 | [INFO] | 1236 | HDSetup | HDPIM | HDZIPHelper | | HDPIM | 4504 | completed decompression of file D:\Users\jim\AppData\Local\Temp\ETR40CF.tmp\CoreSyncUninstaller.zip at folder C:\adobeTemp\ETR4910.tmp with type Zip-Deflated with status code 0
03/25/20 12:42:15:132 | [INFO] | 1236 | HDSetup | OOBEUtils | FileUtils | | OOBEUtils | 4504 | Successfully deleted directory from path: D:\Users\jim\AppData\Local\Temp\ETR40CF.tmp. Recursive: 1
03/25/20 12:42:15:132 | [INFO] | 1236 | HDSetup | HDPIM | TaskManager | | HDPIM | 4504 | Completed 'EXTRACT' task for Package (Name: CoreSyncUninstaller Version: 4.3.30.42), Time taken '0' sec
03/25/20 12:42:17:229 | [INFO] | 1236 | HDSetup | HDPIM | TaskManager | | HDPIM | 4504 | Starting 'EXTRACT' task for Package (Name: CoreSyncExtensionUninstaller Version: 4.3.26.9)
03/25/20 12:42:17:229 | [INFO] | 1236 | HDSetup | HDPIM | TaskManager | | HDPIM | 15828 | Completed 'DOWNLOAD' task for Package (Name: CoreSyncExtensionUninstaller Version: 4.3.26.9), Time taken '2' sec
03/25/20 12:42:17:229 | [INFO] | 1236 | HDSetup | HDPIM | TaskManager | | HDPIM | 15828 | Starting 'DOWNLOAD' task for Package (Name: ExchangePlugin Version: 4.3.30.42)
03/25/20 12:42:17:230 | [INFO] | 1236 | HDSetup | HDPIM | ExtractManager | | HDPIM | 4504 | Package (Name: CoreSyncExtensionUninstaller Version: 4.3.26.9) Extract info - ExtractSize: 54, ExtractPath:'C:\adobeTemp\ETR516F.tmp'
03/25/20 12:42:17:231 | [INFO] | 1236 | HDSetup | HDPIM | DownloadManager | | HDPIM | 15828 | Package (Name: ExchangePlugin Version: 4.3.30.42) Download info - DownloadSize: 689, DownloadPath:'D:\Users\jim\AppData\Local\Temp\ETR5170.tmp'
03/25/20 12:42:17:232 | [INFO] | 1236 | HDSetup | HDPIM | HDZIPHelper | | HDPIM | 4504 | starting decompression of file D:\Users\jim\AppData\Local\Temp\ETR4911.tmp\CoreSyncExtensionUninstaller.zip to folder C:\adobeTemp\ETR516F.tmp with type Zip-Deflated
03/25/20 12:42:17:232 | [INFO] | 1236 | HDSetup | HDPIM | DownloadManager | | HDPIM | 15828 | Enabling Bluestreak download for COSY
03/25/20 12:42:17:234 | [INFO] | 1236 | HDSetup | HDPIM | DownloadManager | | HDPIM | 15828 | Changing thread count to 40 for COSY
03/25/20 12:42:17:243 | [INFO] | 1236 | HDSetup | HDPIM | HDZIPHelper | | HDPIM | 4504 | completed decompression of file D:\Users\jim\AppData\Local\Temp\ETR4911.tmp\CoreSyncExtensionUninstaller.zip at folder C:\adobeTemp\ETR516F.tmp with type Zip-Deflated with status code 0
03/25/20 12:42:17:244 | [INFO] | 1236 | HDSetup | OOBEUtils | FileUtils | | OOBEUtils | 4504 | Successfully deleted directory from path: D:\Users\jim\AppData\Local\Temp\ETR4911.tmp. Recursive: 1
03/25/20 12:42:17:244 | [INFO] | 1236 | HDSetup | HDPIM | TaskManager | | HDPIM | 4504 | Completed 'EXTRACT' task for Package (Name: CoreSyncExtensionUninstaller Version: 4.3.26.9), Time taken '0' sec
03/25/20 12:42:19:340 | [INFO] | 1236 | HDSetup | HDPIM | TaskManager | | HDPIM | 4504 | Starting 'EXTRACT' task for Package (Name: ExchangePlugin Version: 4.3.30.42)
03/25/20 12:42:19:340 | [INFO] | 1236 | HDSetup | HDPIM | TaskManager | | HDPIM | 15828 | Completed 'DOWNLOAD' task for Package (Name: ExchangePlugin Version: 4.3.30.42), Time taken '2' sec
03/25/20 12:42:19:340 | [INFO] | 1236 | HDSetup | HDPIM | TaskManager | | HDPIM | 15828 | Starting 'DOWNLOAD' task for Package (Name: LiveType Version: 4.3.30.42)
03/25/20 12:42:19:344 | [INFO] | 1236 | HDSetup | HDPIM | ExtractManager | | HDPIM | 4504 | Package (Name: ExchangePlugin Version: 4.3.30.42) Extract info - ExtractSize: 28, ExtractPath:'C:\adobeTemp\ETR59AE.tmp'
03/25/20 12:42:19:346 | [INFO] | 1236 | HDSetup | HDPIM | HDZIPHelper | | HDPIM | 4504 | starting decompression of file D:\Users\jim\AppData\Local\Temp\ETR5170.tmp\ExchangePlugin.zip to folder C:\adobeTemp\ETR59AE.tmp with type Zip-Deflated
03/25/20 12:42:19:346 | [INFO] | 1236 | HDSetup | HDPIM | DownloadManager | | HDPIM | 15828 | Package (Name: LiveType Version: 4.3.30.42) Download info - DownloadSize: 423763, DownloadPath:'D:\Users\jim\AppData\Local\Temp\ETR59AF.tmp'
03/25/20 12:42:19:348 | [INFO] | 1236 | HDSetup | HDPIM | DownloadManager | | HDPIM | 15828 | Enabling Bluestreak download for COSY
03/25/20 12:42:19:350 | [INFO] | 1236 | HDSetup | HDPIM | DownloadManager | | HDPIM | 15828 | Changing thread count to 40 for COSY
03/25/20 12:42:19:358 | [INFO] | 1236 | HDSetup | HDPIM | HDZIPHelper | | HDPIM | 4504 | completed decompression of file D:\Users\jim\AppData\Local\Temp\ETR5170.tmp\ExchangePlugin.zip at folder C:\adobeTemp\ETR59AE.tmp with type Zip-Deflated with status code 0
03/25/20 12:42:19:359 | [INFO] | 1236 | HDSetup | OOBEUtils | FileUtils | | OOBEUtils | 4504 | Successfully deleted directory from path: D:\Users\jim\AppData\Local\Temp\ETR5170.tmp. Recursive: 1
03/25/20 12:42:19:359 | [INFO] | 1236 | HDSetup | HDPIM | TaskManager | | HDPIM | 4504 | Completed 'EXTRACT' task for Package (Name: ExchangePlugin Version: 4.3.30.42), Time taken '0' sec
03/25/20 12:42:21:457 | [INFO] | 1236 | HDSetup | HDPIM | TaskManager | | HDPIM | 4504 | Starting 'EXTRACT' task for Package (Name: LiveType Version: 4.3.30.42)
03/25/20 12:42:21:457 | [INFO] | 1236 | HDSetup | HDPIM | TaskManager | | HDPIM | 15828 | Completed 'DOWNLOAD' task for Package (Name: LiveType Version: 4.3.30.42), Time taken '2' sec
03/25/20 12:42:21:457 | [INFO] | 1236 | HDSetup | HDPIM | TaskManager | | HDPIM | 15828 | Starting 'DOWNLOAD' task for Package (Name: SynKit Version: 4.3.30.42)
03/25/20 12:42:21:458 | [INFO] | 1236 | HDSetup | HDPIM | ExtractManager | | HDPIM | 4504 | Package (Name: LiveType Version: 4.3.30.42) Extract info - ExtractSize: 1037424, ExtractPath:'C:\adobeTemp\ETR61EE.tmp'
03/25/20 12:42:21:460 | [INFO] | 1236 | HDSetup | HDPIM | DownloadManager | | HDPIM | 15828 | Package (Name: SynKit Version: 4.3.30.42) Download info - DownloadSize: 189759, DownloadPath:'D:\Users\jim\AppData\Local\Temp\ETR61EF.tmp'
03/25/20 12:42:21:460 | [INFO] | 1236 | HDSetup | HDPIM | HDZIPHelper | | HDPIM | 4504 | starting decompression of file D:\Users\jim\AppData\Local\Temp\ETR59AF.tmp\LiveType.zip to folder C:\adobeTemp\ETR61EE.tmp with type Zip-Deflated
03/25/20 12:42:21:461 | [INFO] | 1236 | HDSetup | HDPIM | DownloadManager | | HDPIM | 15828 | Enabling Bluestreak download for COSY
03/25/20 12:42:21:462 | [INFO] | 1236 | HDSetup | HDPIM | DownloadManager | | HDPIM | 15828 | Changing thread count to 40 for COSY
03/25/20 12:42:21:553 | [INFO] | 1236 | HDSetup | HDPIM | HDZIPHelper | | HDPIM | 4504 | completed decompression of file D:\Users\jim\AppData\Local\Temp\ETR59AF.tmp\LiveType.zip at folder C:\adobeTemp\ETR61EE.tmp with type Zip-Deflated with status code 0
03/25/20 12:42:21:554 | [INFO] | 1236 | HDSetup | OOBEUtils | FileUtils | | OOBEUtils | 4504 | Successfully deleted directory from path: D:\Users\jim\AppData\Local\Temp\ETR59AF.tmp. Recursive: 1
03/25/20 12:42:21:554 | [INFO] | 1236 | HDSetup | HDPIM | TaskManager | | HDPIM | 4504 | Completed 'EXTRACT' task for Package (Name: LiveType Version: 4.3.30.42), Time taken '0' sec
03/25/20 12:42:23:569 | [INFO] | 1236 | HDSetup | HDPIM | TaskManager | | HDPIM | 15828 | Completed 'DOWNLOAD' task for Package (Name: SynKit Version: 4.3.30.42), Time taken '2' sec
03/25/20 12:42:23:569 | [INFO] | 1236 | HDSetup | HDPIM | TaskManager | | HDPIM | 15828 | Starting 'DOWNLOAD' task for Package (Name: DesignLibraryPlugin Version: 4.3.30.42)
03/25/20 12:42:23:569 | [INFO] | 1236 | HDSetup | HDPIM | TaskManager | | HDPIM | 4504 | Starting 'EXTRACT' task for Package (Name: SynKit Version: 4.3.30.42)
03/25/20 12:42:23:571 | [INFO] | 1236 | HDSetup | HDPIM | ExtractManager | | HDPIM | 4504 | Package (Name: SynKit Version: 4.3.30.42) Extract info - ExtractSize: 390200, ExtractPath:'C:\adobeTemp\ETR6A3E.tmp'
03/25/20 12:42:23:571 | [INFO] | 1236 | HDSetup | HDPIM | DownloadManager | | HDPIM | 15828 | Package (Name: DesignLibraryPlugin Version: 4.3.30.42) Download info - DownloadSize: 392301, DownloadPath:'D:\Users\jim\AppData\Local\Temp\ETR6A3D.tmp'
03/25/20 12:42:23:571 | [INFO] | 1236 | HDSetup | HDPIM | HDZIPHelper | | HDPIM | 4504 | starting decompression of file D:\Users\jim\AppData\Local\Temp\ETR61EF.tmp\SynKit.zip to folder C:\adobeTemp\ETR6A3E.tmp with type Zip-Deflated
03/25/20 12:42:23:572 | [INFO] | 1236 | HDSetup | HDPIM | DownloadManager | | HDPIM | 15828 | Enabling Bluestreak download for COSY
03/25/20 12:42:23:573 | [INFO] | 1236 | HDSetup | HDPIM | DownloadManager | | HDPIM | 15828 | Changing thread count to 40 for COSY
03/25/20 12:42:23:615 | [INFO] | 1236 | HDSetup | HDPIM | HDZIPHelper | | HDPIM | 4504 | completed decompression of file D:\Users\jim\AppData\Local\Temp\ETR61EF.tmp\SynKit.zip at folder C:\adobeTemp\ETR6A3E.tmp with type Zip-Deflated with status code 0
03/25/20 12:42:23:616 | [INFO] | 1236 | HDSetup | OOBEUtils | FileUtils | | OOBEUtils | 4504 | Successfully deleted directory from path: D:\Users\jim\AppData\Local\Temp\ETR61EF.tmp. Recursive: 1
03/25/20 12:42:23:616 | [INFO] | 1236 | HDSetup | HDPIM | TaskManager | | HDPIM | 4504 | Completed 'EXTRACT' task for Package (Name: SynKit Version: 4.3.30.42), Time taken '0' sec
03/25/20 12:42:25:680 | [INFO] | 1236 | HDSetup | HDPIM | TaskManager | | HDPIM | 4504 | Starting 'EXTRACT' task for Package (Name: DesignLibraryPlugin Version: 4.3.30.42)
03/25/20 12:42:25:680 | [INFO] | 1236 | HDSetup | HDPIM | TaskManager | | HDPIM | 15828 | Completed 'DOWNLOAD' task for Package (Name: DesignLibraryPlugin Version: 4.3.30.42), Time taken '2' sec
03/25/20 12:42:25:680 | [INFO] | 1236 | HDSetup | HDPIM | TaskManager | | HDPIM | 15828 | Starting 'DOWNLOAD' task for Package (Name: CoreSyncExtensionInstaller Version: 4.3.26.9)
03/25/20 12:42:25:682 | [INFO] | 1236 | HDSetup | HDPIM | ExtractManager | | HDPIM | 4504 | Package (Name: DesignLibraryPlugin Version: 4.3.30.42) Extract info - ExtractSize: 929848, ExtractPath:'C:\adobeTemp\ETR727C.tmp'
03/25/20 12:42:25:683 | [INFO] | 1236 | HDSetup | HDPIM | DownloadManager | | HDPIM | 15828 | Package (Name: CoreSyncExtensionInstaller Version: 4.3.26.9) Download info - DownloadSize: 1170029, DownloadPath:'D:\Users\jim\AppData\Local\Temp\ETR727D.tmp'
03/25/20 12:42:25:683 | [INFO] | 1236 | HDSetup | HDPIM | HDZIPHelper | | HDPIM | 4504 | starting decompression of file D:\Users\jim\AppData\Local\Temp\ETR6A3D.tmp\DesignLibraryPlugin.zip to folder C:\adobeTemp\ETR727C.tmp with type Zip-Deflated
03/25/20 12:42:25:684 | [INFO] | 1236 | HDSetup | HDPIM | DownloadManager | | HDPIM | 15828 | Enabling Bluestreak download for COSY
03/25/20 12:42:25:685 | [INFO] | 1236 | HDSetup | HDPIM | DownloadManager | | HDPIM | 15828 | Changing thread count to 40 for COSY
03/25/20 12:42:25:749 | [INFO] | 1236 | HDSetup | HDPIM | HDZIPHelper | | HDPIM | 4504 | completed decompression of file D:\Users\jim\AppData\Local\Temp\ETR6A3D.tmp\DesignLibraryPlugin.zip at folder C:\adobeTemp\ETR727C.tmp with type Zip-Deflated with status code 0
03/25/20 12:42:25:750 | [INFO] | 1236 | HDSetup | OOBEUtils | FileUtils | | OOBEUtils | 4504 | Successfully deleted directory from path: D:\Users\jim\AppData\Local\Temp\ETR6A3D.tmp. Recursive: 1
03/25/20 12:42:25:750 | [INFO] | 1236 | HDSetup | HDPIM | TaskManager | | HDPIM | 4504 | Completed 'EXTRACT' task for Package (Name: DesignLibraryPlugin Version: 4.3.30.42), Time taken '0' sec
03/25/20 12:42:28:090 | [INFO] | 1236 | HDSetup | HDPIM | TaskManager | | HDPIM | 4504 | Starting 'EXTRACT' task for Package (Name: CoreSyncExtensionInstaller Version: 4.3.26.9)
03/25/20 12:42:28:090 | [INFO] | 1236 | HDSetup | HDPIM | TaskManager | | HDPIM | 15828 | Completed 'DOWNLOAD' task for Package (Name: CoreSyncExtensionInstaller Version: 4.3.26.9), Time taken '3' sec
03/25/20 12:42:28:090 | [INFO] | 1236 | HDSetup | HDPIM | TaskManager | | HDPIM | 15828 | Starting 'DOWNLOAD' task for Package (Name: CoreSyncInstaller Version: 4.3.30.42)
03/25/20 12:42:28:092 | [INFO] | 1236 | HDSetup | HDPIM | ExtractManager | | HDPIM | 4504 | Package (Name: CoreSyncExtensionInstaller Version: 4.3.26.9) Extract info - ExtractSize: 3557294, ExtractPath:'C:\adobeTemp\ETR7BE4.tmp'
03/25/20 12:42:28:093 | [INFO] | 1236 | HDSetup | HDPIM | HDZIPHelper | | HDPIM | 4504 | starting decompression of file D:\Users\jim\AppData\Local\Temp\ETR727D.tmp\CoreSyncExtensionInstaller.zip to folder C:\adobeTemp\ETR7BE4.tmp with type Zip-Deflated
03/25/20 12:42:28:093 | [INFO] | 1236 | HDSetup | HDPIM | DownloadManager | | HDPIM | 15828 | Package (Name: CoreSyncInstaller Version: 4.3.30.42) Download info - DownloadSize: 18358237, DownloadPath:'D:\Users\jim\AppData\Local\Temp\ETR7BE5.tmp'
03/25/20 12:42:28:095 | [INFO] | 1236 | HDSetup | HDPIM | DownloadManager | | HDPIM | 15828 | Enabling Bluestreak download for COSY
03/25/20 12:42:28:096 | [INFO] | 1236 | HDSetup | HDPIM | DownloadManager | | HDPIM | 15828 | Changing thread count to 40 for COSY
03/25/20 12:42:28:269 | [INFO] | 1236 | HDSetup | HDPIM | HDZIPHelper | | HDPIM | 4504 | completed decompression of file D:\Users\jim\AppData\Local\Temp\ETR727D.tmp\CoreSyncExtensionInstaller.zip at folder C:\adobeTemp\ETR7BE4.tmp with type Zip-Deflated with status code 0
03/25/20 12:42:28:270 | [INFO] | 1236 | HDSetup | OOBEUtils | FileUtils | | OOBEUtils | 4504 | Successfully deleted directory from path: D:\Users\jim\AppData\Local\Temp\ETR727D.tmp. Recursive: 1
03/25/20 12:42:28:270 | [INFO] | 1236 | HDSetup | HDPIM | TaskManager | | HDPIM | 4504 | Completed 'EXTRACT' task for Package (Name: CoreSyncExtensionInstaller Version: 4.3.26.9), Time taken '0' sec
03/25/20 12:42:30:803 | [INFO] | 1236 | HDSetup | HDPIM | TaskManager | | HDPIM | 4504 | Starting 'EXTRACT' task for Package (Name: CoreSyncInstaller Version: 4.3.30.42)
03/25/20 12:42:30:803 | [INFO] | 1236 | HDSetup | HDPIM | TaskManager | | HDPIM | 15828 | Completed 'DOWNLOAD' task for Package (Name: CoreSyncInstaller Version: 4.3.30.42), Time taken '2' sec
03/25/20 12:42:30:804 | [INFO] | 1236 | HDSetup | HDPIM | ExtractManager | | HDPIM | 4504 | Package (Name: CoreSyncInstaller Version: 4.3.30.42) Extract info - ExtractSize: 47406058, ExtractPath:'C:\adobeTemp\ETR8685.tmp'
03/25/20 12:42:30:805 | [INFO] | 1236 | HDSetup | HDPIM | HDZIPHelper | | HDPIM | 4504 | starting decompression of file D:\Users\jim\AppData\Local\Temp\ETR7BE5.tmp\CoreSyncInstaller.zip to folder C:\adobeTemp\ETR8685.tmp with type Zip-Deflated
03/25/20 12:42:31:873 | [INFO] | 1236 | HDSetup | HDPIM | HDZIPHelper | | HDPIM | 4504 | completed decompression of file D:\Users\jim\AppData\Local\Temp\ETR7BE5.tmp\CoreSyncInstaller.zip at folder C:\adobeTemp\ETR8685.tmp with type Zip-Deflated with status code 0
03/25/20 12:42:31:876 | [INFO] | 1236 | HDSetup | OOBEUtils | FileUtils | | OOBEUtils | 4504 | Successfully deleted directory from path: D:\Users\jim\AppData\Local\Temp\ETR7BE5.tmp. Recursive: 1
03/25/20 12:42:31:876 | [INFO] | 1236 | HDSetup | HDPIM | TaskManager | | HDPIM | 4504 | Completed 'EXTRACT' task for Package (Name: CoreSyncInstaller Version: 4.3.30.42), Time taken '1' sec
03/25/20 12:42:32:731 | [INFO] | 1236 | HDSetup | HDPIM | TaskManager | | HDPIM | 18500 | Starting 'UN-INSTALL' task for Package (Name: CoreSyncUninstaller Version: 4.3.24.11)
03/25/20 12:42:32:954 | [INFO] | 1236 | HDSetup | HDPIM | TaskManager | | HDPIM | 18500 | Completed 'UN-INSTALL' task for Package (Name: CoreSyncUninstaller Version: 4.3.24.11), Time taken '0' sec
03/25/20 12:42:32:954 | [INFO] | 1236 | HDSetup | HDPIM | TaskManager | | HDPIM | 18500 | Starting 'UN-INSTALL' task for Package (Name: CoreSyncExtensionUninstaller Version: 4.3.24.11)
03/25/20 12:42:33:029 | [INFO] | 1236 | HDSetup | HDPIM | TaskManager | | HDPIM | 18500 | Completed 'UN-INSTALL' task for Package (Name: CoreSyncExtensionUninstaller Version: 4.3.24.11), Time taken '1' sec
03/25/20 12:42:33:029 | [INFO] | 1236 | HDSetup | HDPIM | TaskManager | | HDPIM | 18500 | Starting 'UN-INSTALL' task for Package (Name: ExchangePlugin Version: 4.3.24.11)
03/25/20 12:42:33:032 | [INFO] | 1236 | HDSetup | HDPIM | TaskManager | | HDPIM | 18500 | Completed 'UN-INSTALL' task for Package (Name: ExchangePlugin Version: 4.3.24.11), Time taken '0' sec
03/25/20 12:42:33:032 | [INFO] | 1236 | HDSetup | HDPIM | TaskManager | | HDPIM | 18500 | Starting 'UN-INSTALL' task for Package (Name: LiveType Version: 4.3.24.11)
03/25/20 12:42:33:068 | [INFO] | 1236 | HDSetup | HDPIM | TaskManager | | HDPIM | 18500 | Completed 'UN-INSTALL' task for Package (Name: LiveType Version: 4.3.24.11), Time taken '0' sec
03/25/20 12:42:33:068 | [INFO] | 1236 | HDSetup | HDPIM | TaskManager | | HDPIM | 18500 | Starting 'UN-INSTALL' task for Package (Name: SynKit Version: 4.3.9.2)
03/25/20 12:42:33:069 | [WARN] | 1236 | HDSetup | HDPIM | UninstallHelper | | HDPIM | 18500 | Uninstall data 'C:\Program Files (x86)\Common Files\Adobe\Installers\uninstallXml\COSY_4_3_12_32_SynKit_4.3.9.2.pimx' could not be found, Warning (Code = 134)
03/25/20 12:42:33:069 | [INFO] | 1236 | HDSetup | HDPIM | TaskManager | | HDPIM | 18500 | Completed 'UN-INSTALL' task for Package (Name: SynKit Version: 4.3.9.2), Time taken '0' sec
03/25/20 12:42:33:070 | [INFO] | 1236 | HDSetup | HDPIM | TaskManager | | HDPIM | 18500 | Starting 'UN-INSTALL' task for Package (Name: DesignLibraryPlugin Version: 4.3.9.2)
03/25/20 12:42:33:070 | [WARN] | 1236 | HDSetup | HDPIM | UninstallHelper | | HDPIM | 18500 | Uninstall data 'C:\Program Files (x86)\Common Files\Adobe\Installers\uninstallXml\COSY_4_3_12_32_DesignLibraryPlugin_4.3.9.2.pimx' could not be found, Warning (Code = 134)
03/25/20 12:42:33:070 | [INFO] | 1236 | HDSetup | HDPIM | TaskManager | | HDPIM | 18500 | Completed 'UN-INSTALL' task for Package (Name: DesignLibraryPlugin Version: 4.3.9.2), Time taken '0' sec
03/25/20 12:42:33:070 | [INFO] | 1236 | HDSetup | HDPIM | TaskManager | | HDPIM | 18500 | Starting 'UN-INSTALL' task for Package (Name: CoreSyncExtensionInstaller Version: 4.3.24.11)
03/25/20 12:42:33:130 | [WARN] | 1236 | HDSetup | HDPIM | DeleteFileCommand | | HDPIM | 18500 | Unable to delete file at "C:\Program Files (x86)\Common Files\Adobe\CoreSyncExtension\CoreSync_x64.dll". Error 5 Access is denied.
03/25/20 12:42:33:131 | [INFO] | 1236 | HDSetup | HDPIM | TaskManager | | HDPIM | 18500 | Completed 'UN-INSTALL' task for Package (Name: CoreSyncExtensionInstaller Version: 4.3.24.11), Time taken '0' sec
03/25/20 12:42:33:132 | [INFO] | 1236 | HDSetup | HDPIM | TaskManager | | HDPIM | 18500 | Starting 'UN-INSTALL' task for Package (Name: CoreSyncInstaller Version: 4.3.24.11)
03/25/20 12:42:33:203 | [WARN] | 1236 | HDSetup | HDPIM | DeleteDirectoryCommand | | HDPIM | 18500 | Unable to delete directory "C:\Program Files (x86)\Adobe\Adobe Sync". Error 32 The process cannot access the file because it is being used by another process.. Check and correct folder & parent directory permissions and then try again.
03/25/20 12:42:33:203 | [WARN] | 1236 | HDSetup | HDPIM | UninstallHelper | | HDPIM | 18500 | Warning (Code = 149) executing command DeleteDirectoryCommand
03/25/20 12:42:33:204 | [INFO] | 1236 | HDSetup | HDPIM | TaskManager | | HDPIM | 18500 | Completed 'UN-INSTALL' task for Package (Name: CoreSyncInstaller Version: 4.3.24.11), Time taken '0' sec
03/25/20 12:42:33:204 | [INFO] | 1236 | HDSetup | HDPIM | TaskManager | | HDPIM | 18500 | Starting 'INSTALL' task for Package (Name: CoreSyncUninstaller Version: 4.3.30.42)
03/25/20 12:42:33:237 | [INFO] | 1236 | HDSetup | OOBEUtils | FileUtils | | OOBEUtils | 18500 | Successfully deleted directory from path: C:\adobeTemp\ETR4910.tmp. Recursive: 1
03/25/20 12:42:33:237 | [INFO] | 1236 | HDSetup | HDPIM | TaskManager | | HDPIM | 18500 | Completed 'INSTALL' task for Package (Name: CoreSyncUninstaller Version: 4.3.30.42), Time taken '0' sec
03/25/20 12:42:33:237 | [INFO] | 1236 | HDSetup | HDPIM | TaskManager | | HDPIM | 18500 | Starting 'INSTALL' task for Package (Name: CoreSyncExtensionUninstaller Version: 4.3.26.9)
03/25/20 12:42:33:266 | [INFO] | 1236 | HDSetup | OOBEUtils | FileUtils | | OOBEUtils | 18500 | Successfully deleted directory from path: C:\adobeTemp\ETR516F.tmp. Recursive: 1
03/25/20 12:42:33:266 | [INFO] | 1236 | HDSetup | HDPIM | TaskManager | | HDPIM | 18500 | Completed 'INSTALL' task for Package (Name: CoreSyncExtensionUninstaller Version: 4.3.26.9), Time taken '0' sec
03/25/20 12:42:33:267 | [INFO] | 1236 | HDSetup | HDPIM | TaskManager | | HDPIM | 18500 | Starting 'INSTALL' task for Package (Name: ExchangePlugin Version: 4.3.30.42)
03/25/20 12:42:33:291 | [INFO] | 1236 | HDSetup | OOBEUtils | FileUtils | | OOBEUtils | 18500 | Successfully deleted directory from path: C:\adobeTemp\ETR59AE.tmp. Recursive: 1
03/25/20 12:42:33:291 | [INFO] | 1236 | HDSetup | HDPIM | TaskManager | | HDPIM | 18500 | Completed 'INSTALL' task for Package (Name: ExchangePlugin Version: 4.3.30.42), Time taken '0' sec
03/25/20 12:42:33:291 | [INFO] | 1236 | HDSetup | HDPIM | TaskManager | | HDPIM | 18500 | Starting 'INSTALL' task for Package (Name: LiveType Version: 4.3.30.42)
03/25/20 12:42:33:314 | [INFO] | 1236 | HDSetup | OOBEUtils | FileUtils | | OOBEUtils | 18500 | Successfully deleted directory from path: C:\adobeTemp\ETR61EE.tmp. Recursive: 1
03/25/20 12:42:33:314 | [INFO] | 1236 | HDSetup | HDPIM | TaskManager | | HDPIM | 18500 | Completed 'INSTALL' task for Package (Name: LiveType Version: 4.3.30.42), Time taken '0' sec
03/25/20 12:42:33:314 | [INFO] | 1236 | HDSetup | HDPIM | TaskManager | | HDPIM | 18500 | Starting 'INSTALL' task for Package (Name: SynKit Version: 4.3.30.42)
03/25/20 12:42:33:341 | [INFO] | 1236 | HDSetup | OOBEUtils | FileUtils | | OOBEUtils | 18500 | Successfully deleted directory from path: C:\adobeTemp\ETR6A3E.tmp. Recursive: 1
03/25/20 12:42:33:341 | [INFO] | 1236 | HDSetup | HDPIM | TaskManager | | HDPIM | 18500 | Completed 'INSTALL' task for Package (Name: SynKit Version: 4.3.30.42), Time taken '0' sec
03/25/20 12:42:33:341 | [INFO] | 1236 | HDSetup | HDPIM | TaskManager | | HDPIM | 18500 | Starting 'INSTALL' task for Package (Name: DesignLibraryPlugin Version: 4.3.30.42)
03/25/20 12:42:33:369 | [INFO] | 1236 | HDSetup | OOBEUtils | FileUtils | | OOBEUtils | 18500 | Successfully deleted directory from path: C:\adobeTemp\ETR727C.tmp. Recursive: 1
03/25/20 12:42:33:369 | [INFO] | 1236 | HDSetup | HDPIM | TaskManager | | HDPIM | 18500 | Completed 'INSTALL' task for Package (Name: DesignLibraryPlugin Version: 4.3.30.42), Time taken '0' sec
03/25/20 12:42:33:370 | [INFO] | 1236 | HDSetup | HDPIM | TaskManager | | HDPIM | 18500 | Starting 'INSTALL' task for Package (Name: CoreSyncExtensionInstaller Version: 4.3.26.9)
03/25/20 12:42:33:373 | [INFO] | 1236 | HDSetup | HDPIM | MoveFileCommand | | HDPIM | 18500 | Move file from C:\adobeTemp\ETR7BE4.tmp\7\CoreSyncExtension\CoreSync_x64.dll to C:\Program Files (x86)\Common Files\Adobe\CoreSyncExtension\CoreSync_x64.dll failed. Retrying...Attempt: 1 Error 5 Access is denied.
03/25/20 12:42:43:375 | [INFO] | 1236 | HDSetup | HDPIM | MoveFileCommand | | HDPIM | 18500 | Move file from C:\adobeTemp\ETR7BE4.tmp\7\CoreSyncExtension\CoreSync_x64.dll to C:\Program Files (x86)\Common Files\Adobe\CoreSyncExtension\CoreSync_x64.dll failed. Retrying...Attempt: 2 Error 5 Access is denied.
03/25/20 12:42:53:383 | [INFO] | 1236 | HDSetup | HDPIM | MoveFileCommand | | HDPIM | 18500 | Move file from C:\adobeTemp\ETR7BE4.tmp\7\CoreSyncExtension\CoreSync_x64.dll to C:\Program Files (x86)\Common Files\Adobe\CoreSyncExtension\CoreSync_x64.dll failed. Retrying...Attempt: 3 Error 5 Access is denied.
03/25/20 12:43:03:386 | [INFO] | 1236 | HDSetup | HDPIM | MoveFileCommand | | HDPIM | 18500 | Move file from C:\adobeTemp\ETR7BE4.tmp\7\CoreSyncExtension\CoreSync_x64.dll to C:\Program Files (x86)\Common Files\Adobe\CoreSyncExtension\CoreSync_x64.dll failed. Retrying...Attempt: 4 Error 5 Access is denied.
03/25/20 12:43:13:394 | [INFO] | 1236 | HDSetup | HDPIM | MoveFileCommand | | HDPIM | 18500 | Move file from C:\adobeTemp\ETR7BE4.tmp\7\CoreSyncExtension\CoreSync_x64.dll to C:\Program Files (x86)\Common Files\Adobe\CoreSyncExtension\CoreSync_x64.dll failed. Retrying...Attempt: 5 Error 5 Access is denied.
03/25/20 12:43:23:398 | [INFO] | 1236 | HDSetup | HDPIM | MoveFileCommand | | HDPIM | 18500 | Move file from C:\adobeTemp\ETR7BE4.tmp\7\CoreSyncExtension\CoreSync_x64.dll to C:\Program Files (x86)\Common Files\Adobe\CoreSyncExtension\CoreSync_x64.dll failed. Retrying by first moving destination to temp location
03/25/20 12:43:23:449 | [INFO] | 1236 | HDSetup | HDPIM | MoveFileCommand | | HDPIM | 18500 | Retrying move file. Fallback to primitive copy from: C:\adobeTemp\ETR7BE4.tmp\7\CoreSyncExtension\CoreSync_x64.dll to C:\Program Files (x86)\Common Files\Adobe\CoreSyncExtension\CoreSync_x64.dll
03/25/20 12:43:24:470 | [ERROR] | 1236 | HDSetup | OOBEUtils | FileUtils | | OOBEUtils | 18500 | CopyPrimitiveEx | GetAnyOperationsAborted failed with error: 0
03/25/20 12:43:24:471 | [INFO] | 1236 | HDSetup | OOBEUtils | FileUtils | | OOBEUtils | 18500 | utilCopySrcFileToDstFileEx | Setting permissions for admin & retrying for file C:\adobeTemp\ETR7BE4.tmp\7\CoreSyncExtension\CoreSync_x64.dll
03/25/20 12:43:25:480 | [ERROR] | 1236 | HDSetup | OOBEUtils | FileUtils | | OOBEUtils | 18500 | CopyPrimitiveEx | GetAnyOperationsAborted failed with error: 0
03/25/20 12:43:25:480 | [INFO] | 1236 | HDSetup | OOBEUtils | FileUtils | | OOBEUtils | 18500 | utilCopySrcFileToDstFileEx | Failure in copy file from:C:\adobeTemp\ETR7BE4.tmp\7\CoreSyncExtension\CoreSync_x64.dll to:C:\Program Files (x86)\Common Files\Adobe\CoreSyncExtension\CoreSync_x64.dll
03/25/20 12:43:25:480 | [INFO] | 1236 | HDSetup | HDPIM | MoveFileCommand | | HDPIM | 18500 | Retrying move file. Fallback to copy from: C:\adobeTemp\ETR7BE4.tmp\7\CoreSyncExtension\CoreSync_x64.dll to C:\Program Files (x86)\Common Files\Adobe\CoreSyncExtension\CoreSync_x64.dll
03/25/20 12:44:10:100 | [WARN] | 1236 | HDSetup | HDPIM | MoveFileCommand | | HDPIM | 18500 | Unable to move file at "C:\adobeTemp\ETR7BE4.tmp\7\CoreSyncExtension\CoreSync_x64.dll" to "C:\Program Files (x86)\Common Files\Adobe\CoreSyncExtension\CoreSync_x64.dll" Error 32 The process cannot access the file because it is being used by another process.. Try setting correct permissions to the specified file/folder or parent folder, so that admin has rights to modify it.
03/25/20 12:44:10:100 | [FATAL] | 1236 | HDSetup | HDPIM | InstallHelper | | HDPIM | 18500 | Error (Code = 184) executing in command 'MoveFileCommand' for package: 'CoreSyncExtensionInstaller', version:4.3.26.9
03/25/20 12:44:10:108 | [FATAL] | 1236 | HDSetup | HDPIM | InstallHelper | | HDPIM | 18500 | Error occurred in install of package (Name: CoreSyncExtensionInstaller Version: 4.3.26.9). Error code: '184'
03/25/20 12:44:10:793 | [INFO] | 1236 | HDSetup | HDPIM | TaskManager | | HDPIM | 18500 | Starting 'ROLLBACK' task for Package (Name: CoreSyncExtensionInstaller Version: 4.3.26.9)
03/25/20 12:44:10:795 | [WARN] | 1236 | HDSetup | HDPIM | DeleteFileCommand | | HDPIM | 18500 | Unable to delete file at "C:\Program Files (x86)\Common Files\Adobe\CoreSyncExtension\CoreSync_x64.dll". Error 5 Access is denied.
03/25/20 12:44:10:797 | [INFO] | 1236 | HDSetup | HDPIM | TaskManager | | HDPIM | 18500 | Completed 'ROLLBACK' task for Package (Name: CoreSyncExtensionInstaller Version: 4.3.26.9), Time taken '0' sec
03/25/20 12:44:10:797 | [INFO] | 1236 | HDSetup | HDPIM | TaskManager | | HDPIM | 18500 | Starting 'ROLLBACK' task for Package (Name: DesignLibraryPlugin Version: 4.3.30.42)
03/25/20 12:44:10:815 | [INFO] | 1236 | HDSetup | HDPIM | TaskManager | | HDPIM | 18500 | Completed 'ROLLBACK' task for Package (Name: DesignLibraryPlugin Version: 4.3.30.42), Time taken '0' sec
03/25/20 12:44:10:815 | [INFO] | 1236 | HDSetup | HDPIM | TaskManager | | HDPIM | 18500 | Starting 'ROLLBACK' task for Package (Name: SynKit Version: 4.3.30.42)
03/25/20 12:44:10:834 | [INFO] | 1236 | HDSetup | HDPIM | TaskManager | | HDPIM | 18500 | Completed 'ROLLBACK' task for Package (Name: SynKit Version: 4.3.30.42), Time taken '0' sec
03/25/20 12:44:10:834 | [INFO] | 1236 | HDSetup | HDPIM | TaskManager | | HDPIM | 18500 | Starting 'ROLLBACK' task for Package (Name: LiveType Version: 4.3.30.42)
03/25/20 12:44:10:924 | [INFO] | 1236 | HDSetup | HDPIM | TaskManager | | HDPIM | 18500 | Completed 'ROLLBACK' task for Package (Name: LiveType Version: 4.3.30.42), Time taken '0' sec
03/25/20 12:44:10:924 | [INFO] | 1236 | HDSetup | HDPIM | TaskManager | | HDPIM | 18500 | Starting 'ROLLBACK' task for Package (Name: ExchangePlugin Version: 4.3.30.42)
03/25/20 12:44:10:928 | [WARN] | 1236 | HDSetup | HDPIM | DeleteDirectoryCommand | | HDPIM | 18500 | Unable to delete directory "C:\Program Files (x86)\Adobe\Adobe Sync". Error 32 The process cannot access the file because it is being used by another process.. Check and correct folder & parent directory permissions and then try again.
03/25/20 12:44:10:929 | [WARN] | 1236 | HDSetup | HDPIM | RollbackHelper | | HDPIM | 18500 | Warning (Code = 149) executing command DeleteDirectoryCommand
03/25/20 12:44:10:945 | [INFO] | 1236 | HDSetup | HDPIM | TaskManager | | HDPIM | 18500 | Completed 'ROLLBACK' task for Package (Name: ExchangePlugin Version: 4.3.30.42), Time taken '0' sec
03/25/20 12:44:10:945 | [INFO] | 1236 | HDSetup | HDPIM | TaskManager | | HDPIM | 18500 | Starting 'ROLLBACK' task for Package (Name: CoreSyncExtensionUninstaller Version: 4.3.26.9)
03/25/20 12:44:10:947 | [ERROR] | 1236 | HDSetup | OOBEUtils | ProcessUtils | | OOBEUtils | 18500 | CreateProcess failed! Error: 2
03/25/20 12:44:10:948 | [WARN] | 1236 | HDSetup | HDPIM | RunProgramCommand | | HDPIM | 18500 | Unable to run program "C:\Program Files (x86)\Common Files\Adobe\CoreSyncExtension\customhook\CoreSyncCustomHook.exe"
03/25/20 12:44:10:948 | [WARN] | 1236 | HDSetup | HDPIM | RollbackHelper | | HDPIM | 18500 | Warning (Code = 183) executing command RunProgramCommand
03/25/20 12:44:10:963 | [INFO] | 1236 | HDSetup | HDPIM | TaskManager | | HDPIM | 18500 | Completed 'ROLLBACK' task for Package (Name: CoreSyncExtensionUninstaller Version: 4.3.26.9), Time taken '0' sec
03/25/20 12:44:10:963 | [INFO] | 1236 | HDSetup | HDPIM | TaskManager | | HDPIM | 18500 | Starting 'ROLLBACK' task for Package (Name: CoreSyncUninstaller Version: 4.3.30.42)
03/25/20 12:44:10:968 | [ERROR] | 1236 | HDSetup | OOBEUtils | ProcessUtils | | OOBEUtils | 18500 | CreateProcess failed! Error: 2
03/25/20 12:44:10:968 | [WARN] | 1236 | HDSetup | HDPIM | RunProgramCommand | | HDPIM | 18500 | Unable to run program "C:\Program Files (x86)\Adobe\Adobe Sync\CoreSync\customhook\CoreSyncCustomHook.exe"
03/25/20 12:44:10:968 | [WARN] | 1236 | HDSetup | HDPIM | RollbackHelper | | HDPIM | 18500 | Warning (Code = 183) executing command RunProgramCommand
03/25/20 12:44:10:968 | [WARN] | 1236 | HDSetup | HDPIM | DeleteDirectoryCommand | | HDPIM | 18500 | Unable to delete directory "C:\Program Files (x86)\Adobe\Adobe Sync". Error 32 The process cannot access the file because it is being used by another process.. Check and correct folder & parent directory permissions and then try again.
03/25/20 12:44:10:968 | [WARN] | 1236 | HDSetup | HDPIM | RollbackHelper | | HDPIM | 18500 | Warning (Code = 149) executing command DeleteDirectoryCommand
03/25/20 12:44:10:982 | [INFO] | 1236 | HDSetup | HDPIM | TaskManager | | HDPIM | 18500 | Completed 'ROLLBACK' task for Package (Name: CoreSyncUninstaller Version: 4.3.30.42), Time taken '0' sec
03/25/20 12:44:11:795 | [ERROR] | 1236 | HDSetup | OOBEUtils | FileUtils | | OOBEUtils | 2832 | Destination path:C:\Program Files (x86)\Adobe\Adobe Sync\CoreSync does not exist
03/25/20 12:44:11:795 | [INFO] | 1236 | HDSetup | HDPIM | ApplicationManager | | HDPIM | 2832 | Rollback Folder C:\adobeTemp\ETR4573.tmp at location C:\Program Files (x86)\Adobe\Adobe Sync\CoreSync
03/25/20 12:44:12:598 | [ERROR] | 1236 | HDSetup | OOBEUtils | FileUtils | | OOBEUtils | 2832 | Destination path:C:\Program Files (x86)\Adobe\Adobe Sync\CoreSyncPlugins\LiveType does not exist
03/25/20 12:44:12:599 | [INFO] | 1236 | HDSetup | HDPIM | ApplicationManager | | HDPIM | 2832 | Rollback Folder C:\adobeTemp\ETR471A.tmp at location C:\Program Files (x86)\Adobe\Adobe Sync\CoreSyncPlugins\LiveType
03/25/20 12:44:12:682 | [INFO] | 1236 | HDSetup | HDPIM | ApplicationManager | | HDPIM | 2832 | Rollback Folder C:\adobeTemp\ETR474A.tmp at location C:\Program Files (x86)\Common Files\Adobe\CoreSyncExtension
03/25/20 12:44:12:710 | [WARN] | 1236 | HDSetup | HDPIM | HDPIMHelperUtilsWin | | HDPIM | 2832 | CopyFile failed for Source: C:\adobeTemp\ETR474A.tmp\CoreSync_x64.dll, Destination: C:\Program Files (x86)\Common Files\Adobe\CoreSyncExtension\CoreSync_x64.dll
03/25/20 12:44:12:710 | [WARN] | 1236 | HDSetup | HDPIM | HDPIMHelperUtilsWin | | HDPIM | 2832 | CopyFile failed for Source: C:\adobeTemp\ETR474A.tmp\CoreSync_x64.dll, Destination: C:\Program Files (x86)\Common Files\Adobe\CoreSyncExtension\CoreSync_x64.dll
03/25/20 12:44:12:812 | [ERROR] | 1236 | HDSetup | HDPIM | ApplicationManager | | HDPIM | 2832 | Failed to rollback folder C:\Program Files (x86)\Common Files\Adobe\CoreSyncExtension with error Source: C:\adobeTemp\ETR474A.tmp\CoreSync_x64.dll; Destination: C:\Program Files (x86)\Common Files\Adobe\CoreSyncExtension\CoreSync_x64.dll; ErrorString: Error 32 The process cannot access the file because it is being used by another process..
03/25/20 12:44:12:813 | [INFO] | 1236 | HDSetup | HDPIM | TaskManager | | HDPIM | 16112 | Starting 'REPAIR' task for Package (Name: CoreSyncExtensionInstaller Version: 4.3.24.11)
03/25/20 12:44:12:909 | [INFO] | 1236 | HDSetup | HDPIM | TaskManager | | HDPIM | 16112 | Completed 'REPAIR' task for Package (Name: CoreSyncExtensionInstaller Version: 4.3.24.11), Time taken '0' sec
03/25/20 12:44:12:909 | [INFO] | 1236 | HDSetup | HDPIM | TaskManager | | HDPIM | 16112 | Starting 'REPAIR' task for Package (Name: CoreSyncExtensionUninstaller Version: 4.3.24.11)
03/25/20 12:44:12:911 | [INFO] | 1236 | HDSetup | HDPIM | TaskManager | | HDPIM | 16112 | Completed 'REPAIR' task for Package (Name: CoreSyncExtensionUninstaller Version: 4.3.24.11), Time taken '0' sec
03/25/20 12:44:12:911 | [INFO] | 1236 | HDSetup | HDPIM | TaskManager | | HDPIM | 16112 | Starting 'REPAIR' task for Package (Name: CoreSyncInstaller Version: 4.3.24.11)
03/25/20 12:44:13:064 | [INFO] | 1236 | HDSetup | HDPIM | TaskManager | | HDPIM | 16112 | Completed 'REPAIR' task for Package (Name: CoreSyncInstaller Version: 4.3.24.11), Time taken '1' sec
03/25/20 12:44:13:064 | [INFO] | 1236 | HDSetup | HDPIM | TaskManager | | HDPIM | 16112 | Starting 'REPAIR' task for Package (Name: CoreSyncUninstaller Version: 4.3.24.11)
03/25/20 12:44:13:066 | [INFO] | 1236 | HDSetup | HDPIM | TaskManager | | HDPIM | 16112 | Completed 'REPAIR' task for Package (Name: CoreSyncUninstaller Version: 4.3.24.11), Time taken '0' sec
03/25/20 12:44:13:066 | [INFO] | 1236 | HDSetup | HDPIM | TaskManager | | HDPIM | 16112 | Starting 'REPAIR' task for Package (Name: DesignLibraryPlugin Version: 4.3.9.2)
03/25/20 12:44:13:070 | [INFO] | 1236 | HDSetup | HDPIM | TaskManager | | HDPIM | 16112 | Completed 'REPAIR' task for Package (Name: DesignLibraryPlugin Version: 4.3.9.2), Time taken '0' sec
03/25/20 12:44:13:071 | [INFO] | 1236 | HDSetup | HDPIM | TaskManager | | HDPIM | 16112 | Starting 'REPAIR' task for Package (Name: ExchangePlugin Version: 4.3.24.11)
03/25/20 12:44:13:075 | [INFO] | 1236 | HDSetup | HDPIM | TaskManager | | HDPIM | 16112 | Completed 'REPAIR' task for Package (Name: ExchangePlugin Version: 4.3.24.11), Time taken '0' sec
03/25/20 12:44:13:075 | [INFO] | 1236 | HDSetup | HDPIM | TaskManager | | HDPIM | 16112 | Starting 'REPAIR' task for Package (Name: LiveType Version: 4.3.24.11)
03/25/20 12:44:13:078 | [INFO] | 1236 | HDSetup | HDPIM | TaskManager | | HDPIM | 16112 | Completed 'REPAIR' task for Package (Name: LiveType Version: 4.3.24.11), Time taken '0' sec
03/25/20 12:44:13:078 | [INFO] | 1236 | HDSetup | HDPIM | TaskManager | | HDPIM | 16112 | Starting 'REPAIR' task for Package (Name: SynKit Version: 4.3.9.2)
03/25/20 12:44:13:082 | [INFO] | 1236 | HDSetup | HDPIM | TaskManager | | HDPIM | 16112 | Completed 'REPAIR' task for Package (Name: SynKit Version: 4.3.9.2), Time taken '0' sec
03/25/20 12:44:14:144 | [INFO] | 1236 | HDSetup | HDSetup | AppContext | | HDSetup | 17180 | Exit Code: 184
-------------------------------------- Summary --------------------------------------
- 2 fatal error(s), 7 error(s), 19 warnings(s)

FATAL: Error (Code = 184) executing in command 'MoveFileCommand' for package: 'CoreSyncExtensionInstaller', version:4.3.26.9
FATAL: Error occurred in install of package (Name: CoreSyncExtensionInstaller Version: 4.3.26.9). Error code: '184'
ERROR: CopyPrimitiveEx | GetAnyOperationsAborted failed with error: 0
ERROR: CopyPrimitiveEx | GetAnyOperationsAborted failed with error: 0
ERROR: CreateProcess failed! Error: 2
ERROR: CreateProcess failed! Error: 2
ERROR: Destination path:C:\Program Files (x86)\Adobe\Adobe Sync\CoreSync does not exist
ERROR: Destination path:C:\Program Files (x86)\Adobe\Adobe Sync\CoreSyncPlugins\LiveType does not exist
ERROR: Failed to rollback folder C:\Program Files (x86)\Common Files\Adobe\CoreSyncExtension with error Source: C:\adobeTemp\ETR474A.tmp\CoreSync_x64.dll; Destination: C:\Program Files (x86)\Common Files\Adobe\CoreSyncExtension\CoreSync_x64.dll; ErrorString: Error 32 The process cannot access the file because it is being used by another process..
WARN: Uninstall data 'C:\Program Files (x86)\Common Files\Adobe\Installers\uninstallXml\COSY_4_3_12_32_SynKit_4.3.9.2.pimx' could not be found, Warning (Code = 134)
WARN: Uninstall data 'C:\Program Files (x86)\Common Files\Adobe\Installers\uninstallXml\COSY_4_3_12_32_DesignLibraryPlugin_4.3.9.2.pimx' could not be found, Warning (Code = 134)
WARN: Uninstall data 'C:\Program Files (x86)\Common Files\Adobe\Installers\uninstallXml\COSY_4_3_12_32_SynKit_4.3.9.2.pimx' could not be found, Warning (Code = 134)
WARN: Uninstall data 'C:\Program Files (x86)\Common Files\Adobe\Installers\uninstallXml\COSY_4_3_12_32_DesignLibraryPlugin_4.3.9.2.pimx' could not be found, Warning (Code = 134)
WARN: Unable to delete file at "C:\Program Files (x86)\Common Files\Adobe\CoreSyncExtension\CoreSync_x64.dll". Error 5 Access is denied.
WARN: Unable to delete directory "C:\Program Files (x86)\Adobe\Adobe Sync". Error 32 The process cannot access the file because it is being used by another process.. Check and correct folder & parent directory permissions and then try again.
WARN: Warning (Code = 149) executing command DeleteDirectoryCommand
WARN: Unable to move file at "C:\adobeTemp\ETR7BE4.tmp\7\CoreSyncExtension\CoreSync_x64.dll" to "C:\Program Files (x86)\Common Files\Adobe\CoreSyncExtension\CoreSync_x64.dll" Error 32 The process cannot access the file because it is being used by another process.. Try setting correct permissions to the specified file/folder or parent folder, so that admin has rights to modify it.
WARN: Unable to delete file at "C:\Program Files (x86)\Common Files\Adobe\CoreSyncExtension\CoreSync_x64.dll". Error 5 Access is denied.
WARN: Unable to delete directory "C:\Program Files (x86)\Adobe\Adobe Sync". Error 32 The process cannot access the file because it is being used by another process.. Check and correct folder & parent directory permissions and then try again.
WARN: Warning (Code = 149) executing command DeleteDirectoryCommand
WARN: Unable to run program "C:\Program Files (x86)\Common Files\Adobe\CoreSyncExtension\customhook\CoreSyncCustomHook.exe"
WARN: Warning (Code = 183) executing command RunProgramCommand
WARN: Unable to run program "C:\Program Files (x86)\Adobe\Adobe Sync\CoreSync\customhook\CoreSyncCustomHook.exe"
WARN: Warning (Code = 183) executing command RunProgramCommand
WARN: Unable to delete directory "C:\Program Files (x86)\Adobe\Adobe Sync". Error 32 The process cannot access the file because it is being used by another process.. Check and correct folder & parent directory permissions and then try again.
WARN: Warning (Code = 149) executing command DeleteDirectoryCommand
WARN: CopyFile failed for Source: C:\adobeTemp\ETR474A.tmp\CoreSync_x64.dll, Destination: C:\Program Files (x86)\Common Files\Adobe\CoreSyncExtension\CoreSync_x64.dll
WARN: CopyFile failed for Source: C:\adobeTemp\ETR474A.tmp\CoreSync_x64.dll, Destination: C:\Program Files (x86)\Common Files\Adobe\CoreSyncExtension\CoreSync_x64.dll
-------------------------------------------------------------------------------------

03/25/20 12:44:14:284 | [INFO] | 1236 | HDSetup | HDPIM | HDPIMSessionManager | | HDPIM | 2840 | Inside hdpimControlProgress for request type '2' with driverXML
03/25/20 12:44:14:284 | [INFO] | 1236 | HDSetup | HDPIM | HDPIMSessionManager | | HDPIM | 2840 | Exiting hdpimControlProgress with status '0'
03/25/20 12:44:15:010 | [INFO] | 1236 | HDSetup | HDPIM | HDPIMSessionManager | | HDPIM | 2840 | Inside hdpimTerminateSession
03/25/20 12:44:15:030 | [INFO] | 1236 | HDSetup | OOBEUtils | FileUtils | | OOBEUtils | 2840 | Successfully deleted directory from path: C:\adobeTemp\ETR4573.tmp. Recursive: 1
03/25/20 12:44:15:031 | [INFO] | 1236 | HDSetup | OOBEUtils | FileUtils | | OOBEUtils | 2840 | Successfully deleted directory from path: C:\adobeTemp\ETR471A.tmp. Recursive: 1
03/25/20 12:44:15:034 | [INFO] | 1236 | HDSetup | OOBEUtils | FileUtils | | OOBEUtils | 2840 | Successfully deleted directory from path: C:\adobeTemp\ETR474A.tmp. Recursive: 1
03/25/20 12:44:15:038 | [INFO] | 1236 | HDSetup | OOBEUtils | FileUtils | | OOBEUtils | 2840 | Successfully deleted directory from path: C:\adobeTemp\ETR7BE4.tmp. Recursive: 1
03/25/20 12:44:15:061 | [INFO] | 1236 | HDSetup | OOBEUtils | FileUtils | | OOBEUtils | 2840 | Successfully deleted directory from path: C:\adobeTemp\ETR8685.tmp. Recursive: 1
03/25/20 12:44:15:062 | [INFO] | 1236 | HDSetup | HDPIM | HDPIMSessionManager | | HDPIM | 2840 | Exiting hdpimTerminateSession, successfully closed session '0'
03/25/20 12:44:15:076 | [WARN] | 1236 | HDSetup | OOBEUtils | CommBridge | | OOBEUtils | 2840 | Aborting read on pipe 00000350 , errno: 109
03/25/20 12:44:15:076 | [INFO] | 1236 | HDSetup | HDSetup | AppContext | | HDSetup | 12412 | Exit Code: 184
-------------------------------------- Summary --------------------------------------
- 2 fatal error(s), 7 error(s), 19 warnings(s)

FATAL: Error (Code = 184) executing in command 'MoveFileCommand' for package: 'CoreSyncExtensionInstaller', version:4.3.26.9
FATAL: Error occurred in install of package (Name: CoreSyncExtensionInstaller Version: 4.3.26.9). Error code: '184'
ERROR: CopyPrimitiveEx | GetAnyOperationsAborted failed with error: 0
ERROR: CopyPrimitiveEx | GetAnyOperationsAborted failed with error: 0
ERROR: CreateProcess failed! Error: 2
ERROR: CreateProcess failed! Error: 2
ERROR: Destination path:C:\Program Files (x86)\Adobe\Adobe Sync\CoreSync does not exist
ERROR: Destination path:C:\Program Files (x86)\Adobe\Adobe Sync\CoreSyncPlugins\LiveType does not exist
ERROR: Failed to rollback folder C:\Program Files (x86)\Common Files\Adobe\CoreSyncExtension with error Source: C:\adobeTemp\ETR474A.tmp\CoreSync_x64.dll; Destination: C:\Program Files (x86)\Common Files\Adobe\CoreSyncExtension\CoreSync_x64.dll; ErrorString: Error 32 The process cannot access the file because it is being used by another process..
WARN: Uninstall data 'C:\Program Files (x86)\Common Files\Adobe\Installers\uninstallXml\COSY_4_3_12_32_SynKit_4.3.9.2.pimx' could not be found, Warning (Code = 134)
WARN: Uninstall data 'C:\Program Files (x86)\Common Files\Adobe\Installers\uninstallXml\COSY_4_3_12_32_DesignLibraryPlugin_4.3.9.2.pimx' could not be found, Warning (Code = 134)
WARN: Uninstall data 'C:\Program Files (x86)\Common Files\Adobe\Installers\uninstallXml\COSY_4_3_12_32_SynKit_4.3.9.2.pimx' could not be found, Warning (Code = 134)
WARN: Uninstall data 'C:\Program Files (x86)\Common Files\Adobe\Installers\uninstallXml\COSY_4_3_12_32_DesignLibraryPlugin_4.3.9.2.pimx' could not be found, Warning (Code = 134)
WARN: Unable to delete file at "C:\Program Files (x86)\Common Files\Adobe\CoreSyncExtension\CoreSync_x64.dll". Error 5 Access is denied.
WARN: Unable to delete directory "C:\Program Files (x86)\Adobe\Adobe Sync". Error 32 The process cannot access the file because it is being used by another process.. Check and correct folder & parent directory permissions and then try again.
WARN: Warning (Code = 149) executing command DeleteDirectoryCommand
WARN: Unable to move file at "C:\adobeTemp\ETR7BE4.tmp\7\CoreSyncExtension\CoreSync_x64.dll" to "C:\Program Files (x86)\Common Files\Adobe\CoreSyncExtension\CoreSync_x64.dll" Error 32 The process cannot access the file because it is being used by another process.. Try setting correct permissions to the specified file/folder or parent folder, so that admin has rights to modify it.
WARN: Unable to delete file at "C:\Program Files (x86)\Common Files\Adobe\CoreSyncExtension\CoreSync_x64.dll". Error 5 Access is denied.
WARN: Unable to delete directory "C:\Program Files (x86)\Adobe\Adobe Sync". Error 32 The process cannot access the file because it is being used by another process.. Check and correct folder & parent directory permissions and then try again.
WARN: Warning (Code = 149) executing command DeleteDirectoryCommand
WARN: Unable to run program "C:\Program Files (x86)\Common Files\Adobe\CoreSyncExtension\customhook\CoreSyncCustomHook.exe"
WARN: Warning (Code = 183) executing command RunProgramCommand
WARN: Unable to run program "C:\Program Files (x86)\Adobe\Adobe Sync\CoreSync\customhook\CoreSyncCustomHook.exe"
WARN: Warning (Code = 183) executing command RunProgramCommand
WARN: Unable to delete directory "C:\Program Files (x86)\Adobe\Adobe Sync". Error 32 The process cannot access the file because it is being used by another process.. Check and correct folder & parent directory permissions and then try again.
WARN: Warning (Code = 149) executing command DeleteDirectoryCommand
WARN: CopyFile failed for Source: C:\adobeTemp\ETR474A.tmp\CoreSync_x64.dll, Destination: C:\Program Files (x86)\Common Files\Adobe\CoreSyncExtension\CoreSync_x64.dll
WARN: CopyFile failed for Source: C:\adobeTemp\ETR474A.tmp\CoreSync_x64.dll, Destination: C:\Program Files (x86)\Common Files\Adobe\CoreSyncExtension\CoreSync_x64.dll
-------------------------------------------------------------------------------------

03/25/20 12:44:15:076 | [WARN] | 1236 | HDSetup | OOBEUtils | CommBridge | | OOBEUtils | 2840 | Aborting read on pipe 00000350 , CBRawReadTry failed for packet info.
03/25/20 12:44:15:079 | [INFO] | 1236 | HDSetup | HDSetup | AppContext | | HDSetup | 12412 | ************************* END Adobe Setup *************************
</pre>

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Adobe Employee ,
Mar 26, 2020

Copy link to clipboard

Copied

Thanks, Jim.  The log files are appended to each time an installation attempt occurs.  The most recent errors are as follows:

 

WARN: Warning (Code = 149) executing command DeleteDirectoryCommand
WARN: Unable to move file at "C:\adobeTemp\ETR7BE4.tmp\7\CoreSyncExtension\CoreSync_x64.dll" to "C:\Program Files (x86)\Common Files\Adobe\CoreSyncExtension\CoreSync_x64.dll" Error 32 The process cannot access the file because it is being used by another process.. Try setting correct permissions to the specified file/folder or parent folder, so that admin has the rights to modify it.
WARN: Unable to delete file at "C:\Program Files (x86)\Common Files\Adobe\CoreSyncExtension\CoreSync_x64.dll". Error 5 Access is denied.
WARN: Unable to delete directory "C:\Program Files (x86)\Adobe\Adobe Sync". Error 32 The process cannot access the file because it is being used by another process.. Check and correct folder & parent directory permissions and then try again.
WARN: Warning (Code = 149) executing command DeleteDirectoryCommand
WARN: Unable to run program "C:\Program Files (x86)\Common Files\Adobe\CoreSyncExtension\customhook\CoreSyncCustomHook.exe"
WARN: Warning (Code = 183) executing command RunProgramCommand
WARN: Unable to run program "C:\Program Files (x86)\Adobe\Adobe Sync\CoreSync\customhook\CoreSyncCustomHook.exe"
WARN: Warning (Code = 183) executing command RunProgramCommand
WARN: Unable to delete directory "C:\Program Files (x86)\Adobe\Adobe Sync". Error 32 The process cannot access the file because it is being used by another process.. Check and correct folder & parent directory permissions and then try again.
WARN: Warning (Code = 149) executing command DeleteDirectoryCommand
WARN: CopyFile failed for Source: C:\adobeTemp\ETR474A.tmp\CoreSync_x64.dll, Destination: C:\Program Files (x86)\Common Files\Adobe\CoreSyncExtension\CoreSync_x64.dll
WARN: CopyFile failed for Source: C:\adobeTemp\ETR474A.tmp\CoreSync_x64.dll, Destination: C:\Program Files (x86)\Common Files\Adobe\CoreSyncExtension\CoreSync_x64.dll

The current User account is being blocked from deleting, running, or updating required files. Please make sure that the current account has access to read and write to the following locations:

C:\Program Files (x86)\Common Files\Adobe\
C:\adobeTemp\

Once the permissions have been corrected, then please make sure to apply the permission change to all enclosed child objects. For more information on how to adjust file permissions, see https://helpx.adobe.com/creative-cloud/kb/error-exit-6-exit-7-cc.html.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Contributor ,
Mar 26, 2020

Copy link to clipboard

Copied

My account has admin privileges so it should be able to apply those changes.

The error for CoreSync_x64.dll clearly says "Error 32 The process cannot access the file because it is being used by another process"

 

I was able to shutdown or kill all the processes that were holding CoreSync_x64.dll open and then tried the update again, but CC Desktop then claims there is no update.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Adobe Employee ,
Mar 26, 2020

Copy link to clipboard

Copied

Yes, Jim, the file is, "in use' due to installed security or utility software.  Our installations do not typically conflict with our own processes.

 

If you would like direct assistance with the process then please contact our chat support team at https://helpx.adobe.com/contact.html.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Contributor ,
Mar 26, 2020

Copy link to clipboard

Copied

Next I closed CC Desktop and restarted it with "Run as Administrator" -- now the "Help/About Creative Cloud" menu item is grayed out, so I cannot tell what version is currently installed. WTF?

 

Then I tried "Check for Updates" and it still says there is no update.  Also the "About..." menu item returned, and it shows the same version installed as before all this started (5.1.0.407)

 

So, is this the latest version? Why would it claim there's an update if there isn't?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Contributor ,
Apr 02, 2020

Copy link to clipboard

Copied

Yes, Jim, the file is, "in use' due to installed security or utility software.  Our installations do not typically  conflict with our own processes.

 

Well, can you explain this:

adobe03.png

I have ZERO explorer windows open and only Microsoft's explorer.exe (the process that provides the desktop) is holding the file open.  I suggest your developers look at this.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Adobe Employee ,
Apr 03, 2020

Copy link to clipboard

Copied

Thanks for the update, Jim. The CoreSync is used to sync the fonts and files.  For additional assistance please download and run the CC Log Collector Tool from http://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html.  The Log Collector Tool will upload the logs from the computer. You can then contact our support team at https://helpx.adobe.com/contact.html so that direct assistance can be provided to review the logs and correct the error.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
grantph LATEST
New Here ,
Apr 18, 2020

Copy link to clipboard

Copied

I was also experiencing error 184 with locked CoreSync_x64.dll - similar log that Jim provided.

I was able to workaround the issue by renaming CoreSync_x64.dll to CoreSync_x64.dll.bak then performed the update successfully. This was done on a clean boot, and I killed any Adobe processes - just to be sure.

Hope it helps someone else!

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...