I have recently prurchased Adobe Creative Cloud as it was 1. required for my graphic design courses as college and 2. I've been wanting to move away from the free stuff and get the Adobe products for a while now. Installation went smoothly, but any time I try and open Creative Cloud, I'm stuck on the loading screen forever and ever. It eventually comes up with a message saying how it's "taking longer than usual to load". I've seen many others on here have this same problem, but I just cannot seem to find a solution. I have tried everything on https://helpx.adobe.com/creative-cloud/kb/creative-cloud-app-doesnt-open.html multiple times, I've even spoken with a team member, and nothing seems to work. Yet, I downloaded CC on my Macbook (my issues are on a Windows btw), and it works and loads perfectly fine. If anyone has found a surefire solution, please let me know.
first try, resetting the cc app: To reset the Creative Cloud desktop app, make sure it's in the foreground, then press:
Win: Ctrl + Alt + R
Mac: Cmd + Opt + R
if that fails, try to repair
if that fails go ahead and uninstall/reinstall per the above link
if that fails, do a clean cc install following each applicable step:
uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
check for, and if available, update your os
restart your computer (don't skip this)
reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.
if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)
use the desktop app to install your cc programs/trials
Thank you, but this didn't work either.
Do you have all the latest updates for Windows?
Can you download apps from the Microsoft store? If not, you'll need to resolve that issue.
I do indeed have the latest updates for windows.
using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html
click contact us (in the lower right)
in the chat field, type AGENT
be patient, it can take quite a while to reach a human