Creative Cloud loads forever

Community Beginner ,
Oct 28, 2020

Copy link to clipboard

Copied

I have recently prurchased Adobe Creative Cloud as it was 1. required for my graphic design courses as college and 2. I've been wanting to move away from the free stuff and get the Adobe products for a while now. Installation went smoothly, but any time I try and open Creative Cloud, I'm stuck on the loading screen forever and ever. It eventually comes up with a message saying how it's "taking longer than usual to load". I've seen many others on here have this same problem, but I just cannot seem to find a solution. I have tried everything on https://helpx.adobe.com/creative-cloud/kb/creative-cloud-app-doesnt-open.html multiple times, I've even spoken with a team member, and nothing seems to work. Yet, I downloaded CC on my Macbook (my issues are on a Windows btw), and it works and loads perfectly fine. If anyone has found a surefire solution, please let me know.

TOPICS
Libraries

Views

540

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Creative Cloud loads forever

Community Beginner ,
Oct 28, 2020

Copy link to clipboard

Copied

I have recently prurchased Adobe Creative Cloud as it was 1. required for my graphic design courses as college and 2. I've been wanting to move away from the free stuff and get the Adobe products for a while now. Installation went smoothly, but any time I try and open Creative Cloud, I'm stuck on the loading screen forever and ever. It eventually comes up with a message saying how it's "taking longer than usual to load". I've seen many others on here have this same problem, but I just cannot seem to find a solution. I have tried everything on https://helpx.adobe.com/creative-cloud/kb/creative-cloud-app-doesnt-open.html multiple times, I've even spoken with a team member, and nothing seems to work. Yet, I downloaded CC on my Macbook (my issues are on a Windows btw), and it works and loads perfectly fine. If anyone has found a surefire solution, please let me know.

TOPICS
Libraries

Views

541

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Oct 28, 2020 1
Adobe Community Professional ,
Oct 29, 2020

Copy link to clipboard

Copied

first try, resetting the cc app: To reset the Creative Cloud desktop app, make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, try to repair
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails go ahead and uninstall/reinstall per the above link

if that fails, do a clean cc install following each applicable step:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
check for, and if available, update your os
restart your computer (don't skip this)
reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.
if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)
use the desktop app to install your cc programs/trials

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Oct 29, 2020 0
Community Beginner ,
Oct 29, 2020

Copy link to clipboard

Copied

Thank you, but this didn't work either.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Oct 29, 2020 0
Adobe Community Professional ,
Oct 29, 2020

Copy link to clipboard

Copied

Do you have all the latest updates for Windows?

Can you download apps from the Microsoft store?  If not, you'll need to resolve that issue.

https://support.microsoft.com/en-us/account-billing/i-can-t-find-or-install-an-app-from-microsoft-st...

 

Nancy O'Shea, ACP
Alt-Web Design & Publishing

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Oct 29, 2020 0
Community Beginner ,
Oct 29, 2020

Copy link to clipboard

Copied

I do indeed have the latest updates for windows.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Oct 29, 2020 0
kglad LATEST
Adobe Community Professional ,
Oct 30, 2020

Copy link to clipboard

Copied

using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html

click contact us (in the lower right)
in the chat field, type AGENT
be patient, it can take quite a while to reach a human

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Oct 30, 2020 0