Creative Cloud logs out unexpectedly all the time

Nov 17, 2020

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Hi Community, 

I have a Macbook Pro 2014 (MacOs 10.14.6 Mojave) and I have the paid versions the Adobe Creative Cloud with all Programs. 
Lately the problem is the following; I open Photoshop to work and instantly it closes unexpectedly, I realized that the problem is Creative Cloud, it closes the session by itself, without me doing anything, and I have to log in every 5 Minutes because it closes by itself, and not let me work in peace.

I tried all the things recommended here: https://helpx.adobe.com/de/manage-account/kb/troubleshoot-creative-cloud-sign-out-sign-in.ug.html - but nothing works! I also deinstalled the Adobe CC and made a new set up. Still have the same problem. 

Please help!

Thnx in advance

Revolva, I am sorry, but if you are confident that you have implemented the solutions listed in https://helpx.adobe.com/de/manage-account/kb/troubleshoot-creative-cloud-sign-out-sign-in.ug.html then please begin a chat session at https://helpx.adobe.com/contact.html so direct assistance can be provided to resolve this behavior.

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Creative Cloud logs out unexpectedly all the time

Nov 17, 2020

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Hi Community, 

I have a Macbook Pro 2014 (MacOs 10.14.6 Mojave) and I have the paid versions the Adobe Creative Cloud with all Programs. 
Lately the problem is the following; I open Photoshop to work and instantly it closes unexpectedly, I realized that the problem is Creative Cloud, it closes the session by itself, without me doing anything, and I have to log in every 5 Minutes because it closes by itself, and not let me work in peace.

I tried all the things recommended here: https://helpx.adobe.com/de/manage-account/kb/troubleshoot-creative-cloud-sign-out-sign-in.ug.html - but nothing works! I also deinstalled the Adobe CC and made a new set up. Still have the same problem. 

Please help!

Thnx in advance

Revolva, I am sorry, but if you are confident that you have implemented the solutions listed in https://helpx.adobe.com/de/manage-account/kb/troubleshoot-creative-cloud-sign-out-sign-in.ug.html then please begin a chat session at https://helpx.adobe.com/contact.html so direct assistance can be provided to resolve this behavior.

TOPICS
Cloud storage web assets

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52

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Nov 17, 2020 0
Adobe Employee ,
Nov 17, 2020

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Revolva, I am sorry, but if you are confident that you have implemented the solutions listed in https://helpx.adobe.com/de/manage-account/kb/troubleshoot-creative-cloud-sign-out-sign-in.ug.html then please begin a chat session at https://helpx.adobe.com/contact.html so direct assistance can be provided to resolve this behavior.

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Nov 17, 2020 0
Nov 17, 2020

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This is clearly a known bug and these solutions are clearly not working, based on numerous posts on numerous forums.

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Nov 17, 2020 0
Nov 17, 2020

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I'm dealing with the same. Customer service has been exactly 0 help. They haven't been able to properly understand the issue let alone help address it. At my wit's end with this; it's been going on for at least the last month.

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Nov 17, 2020 0
Adobe Employee ,
Nov 18, 2020

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Robtboyle8, I am sorry you are encountering so many problems using Adobe software. Looking at your posting history, in the public discussion forum, it doesn't seem like any of the solutions in our community are helping you.

 

I would recommend you continue working with our support team to resolve any errors you are encountering. Please bookmark https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html which provides information on how you can update your active support cases.  Case ADB-16019460-Q4T1 is still open and is being reviewed, but case ADB-15953311-J5J1 was closed in October due to a lack of response.  Using the process listed in https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html will help ensure you don't miss any additional requests from our support team.

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Nov 18, 2020 1