Creative Cloud needs to be repaired after every computer restart

Community Beginner ,
May 07, 2021 May 07, 2021

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I see this issue a few times in the community and none of the answers seem to work for macs.

At every restart of the system my creative cloud demands to be fixed, and this is happening to all four of us in the graphic department.   We don't understand how to fix this issue,  does anybody know how to fix this, and please do not point to another post that seesm to have the answer, they don't work or they are talking about PCs and not Macs.

 

Thanks,
Andre

image.png

 

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Adobe Community Professional ,
May 13, 2021 May 13, 2021

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something on your computer (eg, av, antimalware, cleaner, defragger etc) is corrupting your cc files.

 

you can also read here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html

 

 

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Community Beginner ,
May 18, 2021 May 18, 2021

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Hi!

 

I'm experiencing the same issue. Tried to repair, still not working.

 

It's just a guess but I think it has something to do with the "fr" locale, though you are located in Canada and I'm in France. Indeed two days, ago, the CC app was unable to download the Photoshop update, but only when using an "fr" locale. And today, the whole CC app is crashing, that can't be coincidence.

 

For the moment, I think we need to wait a bit and see if an update of the CC app fixes the issue. To be honest I don't think it's an issue on our computers, my guess is there's been a change on Adobe side (URL, server, whatever) and the "fr" locale is broken.

 

Perhaps it's worth trying in English?

 

Let's keep in touch - if it works again on my computer I'll update you.

 

Cheers,

Didier

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Adobe Community Professional ,
May 18, 2021 May 18, 2021

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a fr user this am (pacific coast usa time) reported that they were able to install ps 22.4

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New Here ,
May 18, 2021 May 18, 2021

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What is "ps22.4", please?  I am having the same recurring problem on my Mac since I  installed Creative Cloud two weeks ago.  It is so annoying.

 

https://www.dropbox.com/s/b8fcv3ulhxktjym/Screen%20Shot%202021-05-14%20at%2011.10.12%20AM.png?dl=0

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Adobe Community Professional ,
May 18, 2021 May 18, 2021

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ps 22.4 = photoshop version 22.4.

 

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Community Beginner ,
May 18, 2021 May 18, 2021

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Hi!

 

Sure, I've been able to update too yesterday evening. But before that it's been broken for two or three days. And right after this fix, the CC app is now broken? Looks like a possible side effect to me.

 

On my computer I can see that the CC app is not able to connect to my cloud storage. It's trying for a few minute then I get the pop up asking to repair the app.

 

Let's wait a bit for a fix?

 

Cheers,

Didier

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New Here ,
May 20, 2021 May 20, 2021

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Même chose creative cloud apparaît en erreur et impossible de mettre à jour Ps 

impossible de contacter le support cela indique qu'il sont fermés !!

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Adobe Community Professional ,
May 20, 2021 May 20, 2021

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if you're trying to contact adobe support, use a browser that allows popups and cookies, and contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html

click contact us (= cryptic icon in the lower right)

kglad_0-1621513293465.png

in the chat field, type AGENT
be patient, it can take quite a while to reach a human

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New Here ,
May 18, 2021 May 18, 2021

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Same issue.

The difference (only _fr at the end of the URL since I use a french version).

Jean-Pascal5C81_0-1621401539524.png

 

I tryied to reboot, disable the antivirus, reinstall CC, unsinstall CC and then reinstall....

(basically all the steps recommanded on https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html).

I am a little disappointed and hope that a new release will fix the bug.

Kind regards

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New Here ,
May 19, 2021 May 19, 2021

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Bonjour,

J'ai un problème similaire depuis ce matin. J'ai un Mac avec Mac OS 10.14.6

CC n'arrête pas de me demander à être réparé. Je ne peux pas me déconnecter.

J'en suis à mon  10e téléchargement de l'application. J'ai rebooté en Admin. Cela ne marche pas.

 

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New Here ,
May 19, 2021 May 19, 2021

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Tout Pareil, la désinstallation ne fonctionne pas : ça me dit qu'une application utilise creative cloud alors que j'ai tout quitté… j'ai tenté une réinstallation depuis l'application creative cloud téléchargée sur le site d'Adobe: sans succès. Conclusion on ne peut ni désinstaller ni réinstaller que quitter ce qui est satisafaisant que si on n'a pas besoin du creative cloud . Il n'y a plus qu'à attendre qu'Adobe résolve le problème…

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Community Beginner ,
May 19, 2021 May 19, 2021

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Idem... je pense qu'il faut patienter quelques jours avant de tout désinstaller / réinstaller, j'ai plutôt l'impression que c'est cassé côté serveur Adobe.

 

Sur ma machine, dans l'app CC, c'est la vérification du stockage cloud qui échoue, alors qu'elle fonctionne dans Photoshop. Comme ça n'a l'air de toucher que l'app en français, et que déjà la semaine dernière la mise à jour Photoshop n'était cassée qu'en français, je mise sur une erreur côté Adobe.

 

Je propose d'attendre un peu si vos apps fonctionnent avant de tout désinstaller, possible que ça se répare tout seul...

 

A bientôt,

Didier

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Adobe Community Professional ,
May 19, 2021 May 19, 2021

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to you all. 

 

first, reset the cc app:

to reset the cc desktop app, make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, try to repair
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails go ahead and uninstall/reinstall per the above link

if that fails, do a clean cc install following each applicable step:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
check for, and if available, update your os

for windows computers:
repair all ms visual c++ versions that can be repaired.
update your ms visual c++, if it can be updated
restart your computer (don't skip this)
reinstall the cc desktop app, https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud
if you're unable to install the cc desktop app at this stage, use the link at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html
use the desktop app to install your cc programs/trials

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Community Beginner ,
May 19, 2021 May 19, 2021

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Hi!

 

For the moment I went up to the "Repair" step, without success.

And I'll wait before I try the next one because I'm absolutely not in the mood of uninstalling / reinstalling all my apps and preferences, especially because they still work and I don't want to end in a situation where the failing CC app prevents me from reinstalling the other apps. Pretty sure something can fix that in the next update, exactly like for the PS update last week. We will see then...

 

Cheers,

Didier

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New Here ,
May 19, 2021 May 19, 2021

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Hello

Update for me:

Adobe (online assistance solved the problem with the CC cleaner tool (clean and then reinstall - CC = Creative Cloud, not the windows tool)

 

CC cleaner  link: https://helpx.adobe.com/photoshop-elements/kb/elements-installation-error-CC-cleaner-tool.html


CC direct installer link: https://ccmdl.adobe.com/AdobeProducts/KCCC/CCD/5_4_5/osx10/ACCCx5_4_5_550.dmg

 

Hope that it will work for you. 

Kind regards

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Adobe Community Professional ,
May 19, 2021 May 19, 2021

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to anyone that's going to reinstall, follow the steps in my previous message.

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Community Beginner ,
May 19, 2021 May 19, 2021

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Hi again 🙂

 

On my computer, it seems the CC app is unable to retrieve the information about the cloud storage.

Capture d’écran 2021-05-19 à 17.31.04.png

Mine is in French but it keeps saying "Retrieving cloud storage data". This data work fine in Photoshop, for instance.

 

I also noticed that the "Open sync folder" menu doesn't work. I'll dig a bit around that part.

 

Cheers,

Didier

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Community Beginner ,
May 20, 2021 May 20, 2021

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Hi!

 

Nothing more done on my side, but I'm just back home so I ran the CC app and it works fine 🙂

 

When there's been nothing new on your computer and suddenly an app goes wrong, usually the solution is not on the computer - thanks for the fix Adobe (but please, start testing the french versions too, two failures in a row over the past two weeks are bit too many, I think...).

 

Cheers,

Didier

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New Here ,
May 20, 2021 May 20, 2021

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Thank you Didier,

Same here. Best option was certainly to wait a little bit... before to reset, clean, uninstall, reinstall... 

(Mais c'est vrai que c'était devenu un peu pénible ces derniers jours, ces màj qui se fonctionne pas et l'application CC qui plante et bloque tout.)

 

Didier (aussi)

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Community Beginner ,
May 20, 2021 May 20, 2021

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Oui, c'est à 2 doigts d'être agaçant. La mise à jour PS, on peut vivre sans, l'app CC, on peut vivre sans, mais quand mon PS a commencé à dire qu'il lui fallait CC pour fonctionner, c'est devenu bloquant.

 

Heureusement que je n'ai pas un usage pro et que je peux attendre une journée et faire autre chose...

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