Creative Cloud not opening. What to do?

Community Beginner ,
Aug 11, 2019 Aug 11, 2019

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Lr is not opening.

Creative Cloud icon in the working bar is grey.

Tried to open CC from Finder but does not work.

Uninstall not allowed.

Have downloaded a new version of CC but the installer does not perform the installation until the end, after a few seconds it vanishes.

What can Ì do to fix the issue?

Thanks in advance.

Pedro

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Creative Cloud

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correct answers 1 Correct Answer

Adobe Community Professional , Aug 12, 2019 Aug 12, 2019
Run the Adobe Cleaner tool and if listed remove Adobe Creative Cloud app.Use the Creative Cloud Cleaner Tool to solve installation problems Restart Mac .Step 1) 1) Right click on Finder icon and  select "Go-To Folder " option.2) You will get a text box, type-in below command and then hit 'Return' key.( Do not miss ~ symbol)~/library3)Then navigate to Application Support>Adobe.Open Adobe folder and trash folders named AAMUpdater and OOBE.Step 2) 1) Right click on Finder icon and  select "Go-To Fo...

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Adobe Community Professional ,
Aug 11, 2019 Aug 11, 2019

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Please look into this and report back: How to fix the issue of Adobe Creative Cloud desktop app not opening or showing a spinning progress ...

Regards, Abambo
Hard- and Software Engineer and Photographer.

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Community Beginner ,
Aug 11, 2019 Aug 11, 2019

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I have tried all suggested steps without success.

The first two do not deliver any result.

I have tried to reinstall Creative Cloud desktop app but after downloading the app the system does not perform the installation, nor does it indicate any Error.

The last one, "Delete the content of the OOBE folder", I cannot even find the folder under Go > ~/Files. Is it inside any of the visible folders?

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Adobe Community Professional ,
Aug 11, 2019 Aug 11, 2019

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macOS

    

/Users/<user folder>/Library/Application Support/Adobe/OOBE

    

The \Users\<user folder>\Library\ is hidden by default after 10.7. See Access hidden user library files | Mac OS 10.7 and later for instructions on accessing it.

IT does not say ~/Files...

What MacOS version are you on?

Regards, Abambo
Hard- and Software Engineer and Photographer.

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Community Beginner ,
Aug 11, 2019 Aug 11, 2019

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Hi Abambo,

I am on Mac 10.11.6

The instructions to access /Users/ etc.... indicate: in finder choose "Go" from the menu, then "Go to Folder" and then type

~/Finder and enter.

It shows up a folders list but OOBE is not there.

Did I miss something?

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Adobe Community Professional ,
Aug 11, 2019 Aug 11, 2019

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Until here, my knowledge is theoretical. As I have no MacOS device, I cannot advice further. Let the Mac users jump in...

Regards, Abambo
Hard- and Software Engineer and Photographer.

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Community Beginner ,
Aug 11, 2019 Aug 11, 2019

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OK. Thanks anyway. I will be waiting for the Mac users.

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Adobe Community Professional ,
Aug 12, 2019 Aug 12, 2019

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Run the Adobe Cleaner tool and if listed remove Adobe Creative Cloud app.

Use the Creative Cloud Cleaner Tool to solve installation problems

Restart Mac .

Step 1)

1) Right click on Finder icon and  select "Go-To Folder " option.

2) You will get a text box, type-in below command and then hit 'Return' key.( Do not miss ~ symbol)

~/library

3)Then navigate to Application Support>Adobe.

Open Adobe folder and trash folders named AAMUpdater and OOBE.

Step 2)

1) Right click on Finder icon and  select "Go-To Folder" option.

2) You will get a text box, type-in below command and then hit 'Return' key.

/library

3)Then navigate to Application Support>Adobe.

Open Adobe folder and trash folders named AAMUpdater ,Adobe Application Manager and OOBE.

Step 3)

Make sure there are no Adobe Application Manager , Adobe Creative Cloud folder under Applications and Utilities.  If present Trash it.

Step 4)

Try to reinstall Adobe Creative Cloud application and check.

If above steps did not work , if possible enable Root user account and try to install Adobe Creative Cloud app .

How to enable the root user on your Mac or change your root password - Apple Support

Let me know if you need further assistance .

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Community Beginner ,
Aug 13, 2019 Aug 13, 2019

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Hi Brucgovn,

I have tried the process using the Adobe Cleaner Tool. No results. When running the creative Cloud installer, after a brief flash the installation window vanishes and I get the following message:

Screen Shot 2019-08-12 at 19.49.24.png

This Error message shows up consistently any time I have tried to install Creative Cloud desktop in different approaches.

I have also tried to follow the process using the Root user account, but at step 6, I do not get a window where to place an administrator name and password, instead I get 3 different options,i.e., "Active Directory", "LDAPv32 and "NIS".

I don't know how to proceed after this. Can you help?

Thanks

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Adobe Community Professional ,
Aug 13, 2019 Aug 13, 2019

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Click on Edit button in the same window , you will get the option to enable root user :

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Community Beginner ,
Aug 13, 2019 Aug 13, 2019

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This time I succeeded installing Creative Cloud through the Root User process. However, after the installation, was completed, the CC black icon did not show up on the tool bar, as I believe it should happen. I tried to open it from  Finder, but the icon shows up in grey and does not open as before. The following message is shown after a while:

Screen Shot 2019-08-13 at 13.04.25.png

Pressing "Repair" seems to start a process in another window, but it vanishes in a fraction of a second.

What should I do next?

Thanks in advance.

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Adobe Community Professional ,
Aug 14, 2019 Aug 14, 2019

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If you haven't installed any Adobe apps , try below steps :

Issues after migrating from one macbook to another.

Make sure you perform the steps from Root user account.

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Community Beginner ,
Aug 19, 2019 Aug 19, 2019

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Hi Brucgovn,

After a few days absent I went back to your last suggestion.

Unfortunately, this is the message Error I get at the end after trying to install Creative Cloud.

Screen Shot 2019-08-19 at 11.08.59.png

What else can I do?

Thanks in advance.

Pedro

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Community Beginner ,
Aug 19, 2019 Aug 19, 2019

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Sorry; this is the screen shot I was intended to send you, not the previous one.

Screen Shot 2019-08-19 at 11.38.42.png

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Adobe Community Professional ,
Aug 19, 2019 Aug 19, 2019

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Have you tried with the steps and removed all Adobe folders from all locations and tired reinstalling ?

If  not , make sure to follow steps and remove all Adobe related folders.

Download offline installer for Creative Cloud desktop app from below link :

https://prodesigntools.com/adobe-cc-2019-direct-download-links.html

Note:

make sure that you are installing from Root user account.

Also , you may try to install from Safe mode ,

Use safe mode to isolate issues with your Mac - Apple Atbalsts

You may also contact Adobe Support just in case if there is delay in reply , so that you can get instant support :

Contact Customer Care

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New Here ,
Nov 12, 2020 Nov 12, 2020

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hi where can i find how to do this on microsoft cilent thanks 

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LEGEND ,
Nov 12, 2020 Nov 12, 2020

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What MS Client are you asking about?

 

I suggest you start a New, Your Own, converstaion on the topic, speficially, you need help with and give as much details as to what you need to know, the OS you are dealing with and the computer system it is installed on.

 

Along with that the Adobe program or programs you are having problems with.

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New Here ,
Jan 13, 2021 Jan 13, 2021

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This one works for me! just make sure the STEP 3 Delete in UTILITIES 🙂 

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