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Creative Cloud not recognizing with installed Apps

New Here ,
Jul 28, 2018

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Hi there,

I have reinstalled/updated Windows (from 8.1 to 10), and I have my Adobe Creative Cloud apps installed in a different drive (D:\). I am trying to sync or detect the already installed apps to Cloud desktop app with no avail.

Is there a way for me to link/detect/sync the installed apps (AE,PR,LR,PS), without having to re-install them again and lose all my plugins and custom settings ? I have on going projects.

You can see from the attached screenshot that I have Premier running in the background and the Desktop App not detecting it.

I have tried re-installing the Desktop app and run update from Help> Update in Premier.

Any help will be appreciated. Thanks.

Adobe Community Professional
Correct answer by kglad | Adobe Community Professional

check your account to verify your subscription is what you expect and to verify your adobe id, https://accounts.adobe.com

if everything is as you expect and your subscription is current:

rename  your Adobe PCD folder and SLStore folders,  https://helpx.adobe.com/creative-cloud/kb/configuration-error.html

sign out of your cc desktop app*

restart your computer

sign back in to your cc desktop application* using the same adobe id used to verify your subscription.

*http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

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Creative Cloud not recognizing with installed Apps

New Here ,
Jul 28, 2018

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Hi there,

I have reinstalled/updated Windows (from 8.1 to 10), and I have my Adobe Creative Cloud apps installed in a different drive (D:\). I am trying to sync or detect the already installed apps to Cloud desktop app with no avail.

Is there a way for me to link/detect/sync the installed apps (AE,PR,LR,PS), without having to re-install them again and lose all my plugins and custom settings ? I have on going projects.

You can see from the attached screenshot that I have Premier running in the background and the Desktop App not detecting it.

I have tried re-installing the Desktop app and run update from Help> Update in Premier.

Any help will be appreciated. Thanks.

Adobe Community Professional
Correct answer by kglad | Adobe Community Professional

check your account to verify your subscription is what you expect and to verify your adobe id, https://accounts.adobe.com

if everything is as you expect and your subscription is current:

rename  your Adobe PCD folder and SLStore folders,  https://helpx.adobe.com/creative-cloud/kb/configuration-error.html

sign out of your cc desktop app*

restart your computer

sign back in to your cc desktop application* using the same adobe id used to verify your subscription.

*http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

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Creative Cloud

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Jul 28, 2018 0
Adobe Community Professional ,
Jul 28, 2018

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change the install drive (to your D:/directory) in the cc app settings to match the drive directory where the apps are currently installed.

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Jul 28, 2018 0
New Here ,
Jul 28, 2018

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Yeah, thats the 1st thing I tried. No success

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Jul 28, 2018 0
Adobe Community Professional ,
Jul 29, 2018

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check your account to verify your subscription is what you expect and to verify your adobe id, https://accounts.adobe.com

if everything is as you expect and your subscription is current:

rename  your Adobe PCD folder and SLStore folders,  https://helpx.adobe.com/creative-cloud/kb/configuration-error.html

sign out of your cc desktop app*

restart your computer

sign back in to your cc desktop application* using the same adobe id used to verify your subscription.

*http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

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Jul 29, 2018 0
Guide ,
Jul 30, 2018

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Hi,

I think the language is not correct .When you install CC desktop for the first time ,the language is on 'Locale" and it's the same as your OS .Maybe you need to choose "International English " or another English version ...

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Jul 30, 2018 2
New Here ,
Apr 24, 2019

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That was the solution for me! The apps where International English and CC Desktop was North America.

After changing to international English is CC Desktop and restarted the app, my InDesign and Photoshop shows up as installed.

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Apr 24, 2019 1
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New Here ,
Mar 01, 2020

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If you ever went to Brazil im going to pay you a beer! haha That totally worked for me, thanks!

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Mar 01, 2020 0
New Here ,
May 14, 2019

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Same issue. Apps on 😧 drive are not recognized when reinstalling Creative Cloud on C: drive after system restore. I tried the folder permissions suggestion. Tried the language suggestion. Did check my Adobe subscription. None of it worked. Any other suggestion? The current version of Creative Cloud is 4.8.1.435. Thanks.

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May 14, 2019 0
New Here ,
Jan 03, 2020

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I just had the same problem. Switching the Install location worked for me.

Sem Título.png

 
 

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Jan 03, 2020 0