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Creative Cloud on 2 personal computers

New Here ,
Jun 04, 2013

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Hi, I am thinking of purchasing a Creative Cloud plan, but I have two computers, a desktop and a laptop. Can on account run on both computers??

You can install on as many machines as you like.  Of all the installations you might have, only two of them can be in an activate state (signed in).  Of those two active machines you can only use the subscription software on one at a time.

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Creative Cloud on 2 personal computers

New Here ,
Jun 04, 2013

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Hi, I am thinking of purchasing a Creative Cloud plan, but I have two computers, a desktop and a laptop. Can on account run on both computers??

You can install on as many machines as you like.  Of all the installations you might have, only two of them can be in an activate state (signed in).  Of those two active machines you can only use the subscription software on one at a time.

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Community Beginner ,
Jun 04, 2013

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I would like to know this as well, but I actually have three systems. A laptop for shooting images tethered to Lightroom. One system for graphics (Photoshop, Illustrator, etc). And a system for video, audio work.

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Adobe Employee ,
Jun 04, 2013

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Hi Antonia and Gpaai,

When you join Creative Cloud the licensing allows you to use it on two different computers, typically a home and a work computer.

-Dave

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Community Beginner ,
Jun 04, 2013

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As an educator, I have access to more than 2 computers. It seems to me that the whole idea behind cloud is to access your stuff from any location. It also seems to me that this is a limitation in your cloud philosophy. I have one version on a Mac and another on a PC. I also have 2 Macs at work. I work at both locations. The 2 license scenario needs to be strongly reviewed if cloud is your answer for the future. I work with new technologies for higher education and I have always been a huge Adobe supporter. However, this puts strong limitations on my workflow.

Thanks,

Monte Darland,

Instructional Technologist and Instructor

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Adobe Employee ,
Jun 04, 2013

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@mgdarland01 - The perpetual license (serial number) only allows you to activate two machines too. So the number of activations allowed for a single license / subscription has not changed.

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Adobe Community Professional ,
Jun 09, 2013

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mgdarland01 wrote:

As an educator, I have access to more than 2 computers.

I also have access to more than 2 computers.  I rarely use more than one at a time, though. 

You may install & activate Cloud software on 2 machines at a time.  If you install software on a 3rd machine, your other 2 machines will be deactivated. 

You can then install the software on a 4th machine.  When you're ready to use the previous 2 machines again, deactivate the software from machines 3 & 4.    See how that works?

Nancy O.

Nancy O'Shea, ACP
Alt-Web.com

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Community Beginner ,
Jun 09, 2013

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Hinders productivity!

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Adobe Community Professional ,
Jun 09, 2013

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mgdarland01 wrote:

Hinders productivity!

If you need activated software on multiple machines at the same time, you must purchase additional subscriptions / licenses.  This is nothing new, BTW. 

Nancy O.

Nancy O'Shea, ACP
Alt-Web.com

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Community Beginner ,
Dec 18, 2014

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I am in the exact same situation, and completely agree. Look forward to greater flexibility of your licenses for users like us working multiple (at least 3) devices (iMac, Macbook Pro and Windows).

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Explorer ,
Aug 23, 2015

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If I have any problems with my second machine, do I have to de-activate it before trying a third machine if I don't want my main machine to be deactivated automatically? If one machine is deactivated, do I eventually have to reload the program to reactivate it, or is it just going to the cloud to turn off one and turn back on the other?

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Most Valuable Participant ,
Aug 24, 2015

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Hey VJ, the answer to your first question is yes.

On your second question, you have to reactivate the program, not reload it.

Activate and deactivate Adobe products

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Explorer ,
Sep 03, 2015

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Thanks. Another question, is there a work around now or an update coming to support the new Sony PXW-X70 4K codec? I want to be able to export in full 4K. I don't see this sony camera codec in any of my export options.

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New Here ,
Nov 22, 2015

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So to use the third machine do I just log out of my adobe id or do I have to deactivate one of the machines? If it is to deactivate - how do I do that and I assume I can reverse the process to use the original machine. Thanks for any clarity. I just sat down to use the cloud from home to avoid the office and now am left going to the office to do my work. Bit frustrating but do want to know the process to work on three computer locations. Thanks.

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New Here ,
Oct 03, 2017

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I am curious in when I get to the website to adobe photoshop I see that it's asking me to buy it when I already have it on a work computer. Do I still need to buy it or will it install for free?

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Most Valuable Participant ,
Oct 03, 2017

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Does your Cloud subscription properly show on your account page?

https://www.adobe.com/account.html for subscriptions on your Adobe page

If you have more than one email, are you sure you are using the correct Adobe ID?

.

If yes

Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account

-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html

-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html

-ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp

-http://helpx.adobe.com/creative-cloud/kb/license-this-software.html

.

If no

This is an open forum, not Adobe support... you need Adobe staff to help

Adobe contact information - https://helpx.adobe.com/contact/support.html

Chat/Phone: Mon - Fri  5am - 7pm  (US Pacific Time) <=== NOTE DAYS AND TIME

-Select your product and what you need help with

-Click on the blue box "Still need help? Contact us"

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Contributor ,
Jun 09, 2013

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Sorry to belabor the issue, but I just want to be absolutely clear before I join: Can one of the computers be a Mac with OS X, and the other be a PC with Windows 8?

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Adobe Employee ,
Jun 09, 2013

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@Jeremy bowmangraphics - Yes.

From the Creative Cloud FAQ at http://www.adobe.com/products/creativecloud/faq.html under the Getting started section:

Can I use the software I download from Creative Cloud on multiple computers?

Yes, you can use Creative Cloud desktop applications on two computers at once, regardless of operating system, for the individual associated with the Creative Cloud membership. See the product license agreements page for more information.

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Contributor ,
Jun 09, 2013

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Great. Now that I'm sure, I'll join. Thanks!

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Community Beginner ,
Jun 09, 2013

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I joined and I'm having a blast! It has opened so many new opportunities for me.

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New Here ,
Jun 14, 2017

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another question of mine would be: If you get a new macbook pro and do not use the old one (like give it to your younger sibling or something) can you easily logout from one and login into the new one? Sorry totally new to this, so I thought I asked.

Besides what happens if you happen to have an imac from 2010, is it possible that these devices will someday be to old for these updates or downloads? I mean my imac is doing just fine, I do not want to change that one too.

Regards

Ruby

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Most Valuable Participant ,
Jun 15, 2017

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On your first question, yes:

Sign in and sign out to activate or deactivate Creative Cloud apps

On your second question, historically the minimum level of Mac OS required to run Creative Suite/Cloud has inched up over the years, simply because Adobe has evolved the capabilities of the software and the underlying o/s services that it needs and uses.

However, this has just been a general long-term trend and no one can say or tell you for sure what the exact system requirements will be in the future. You can always keep or re-download a specific CC version on older hardware (and not update), if that works for you.

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Community Beginner ,
Nov 02, 2014

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Hi, this is a related question to the thread. I am already a Creative Cloud costumer and I am trying to install it in the second computer. When I log in with username and password in the second computer, I get the unpleasant {"error:"bad request"} message. Anything I could be doing wrong? Any suggestions?

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New Here ,
Nov 03, 2015

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Hi David,

Sorry for my bad english. I would like to ask, my boss bought three licenses under one single account. Knowing buying those licenses in one account can be use on three different machine. License he bought is the annual plan so we have three license equivalent to three years. What I experienced is, once I signed in the 3rd computer the other two computers I previously signed in will automatically signed out. My question is, how to prevent this issue since we bought three licenses? Is it possible to undo the licenses and transfer it to different accounts? Thank you in advance.

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Adobe Employee ,
Nov 04, 2015

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I have replied the resolved the issue in other post, please feel free to contact us in future too.

Regards

Rajashree

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New Here ,
Jan 13, 2017

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So question! If I have an iMac, and a MacBook, I can install, and run, lightroom on both devices....BUT, will I have access to all the same photos on BOTH devices? Or will I have to import seperately onto both devices? (For example: If i start working on a session on my desktop, and then I need to head to a coffee shop with my laptop, could i continue that session away from home using the Macbook...or would they be completely seperate?) That could get time consuming and inconvenient.

HELP!! Thanks!

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Most Valuable Participant ,
Jan 14, 2017

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Hi Shanglad, that's a good question. Lightroom isn’t designed for multi-computer or network use, however this article gives a good overview of the options you have if you want to use it that way:

https://www.lightroomqueen.com/how-to-lightroom-catalog-multiple-computers/

Hope that helps.

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New Here ,
Mar 19, 2017

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Hi, I have a question sort of related to this, I have an InDesign subscription, do I have to buy another subscription to use InDesign Mobile or can I use my current subscription on my Ipad

Michelle

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Most Valuable Participant ,
Mar 20, 2017

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Adobe's mobile apps are free for all users, no paid subscription is required and you don't need a separate license. The only caveat is that some functions may be limited or not available if you're not a Creative Cloud subscriber.

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New Here ,
Oct 25, 2017

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Hi Dave

Is that for a "Single Plan" use?

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New Here ,
Jan 25, 2018

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Can I download Creative Cloud to my Mac and Windows?

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Most Valuable Participant ,
Jan 25, 2018

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Can I use the software I download from Creative Cloud on more than one machine?

Yes. You can download and install Creative Cloud desktop applications on multiple computers, regardless of operating system. However, activation is limited to two machines per individual associated with the membership, and you may not use the software on these devices simultaneously.

See the terms of use for more information. Learn how to deactivate a Creative Cloud license on a machine.

From:

https://helpx.adobe.com/creative-cloud/faq.html

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Explorer ,
Jul 08, 2013

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This is extremely misleading. According to the CC software licence (which may or may not be the text Adobe intended to publish), you can install on two computers, and activate on two computers, but you may not use both installations at the same time. It's high time that Adobe cleared up this excursion into cloud-cuckoo land.

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Community Beginner ,
Jul 09, 2013

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@ ecr1inf...

Your comment is rather interesting since there may be times I need a program such as Lightroom open on two systems at the same time. EX: I have my laptop running with my camera tethered to it, then I take a shot from the laptop to my desktop to see if a certain editing will work. I certainly don't want to shut down and boot up both systems back and forth, But then again, how would Adobe know if I had Lightroom running offline on my laptop?

Gary

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Explorer ,
Jul 09, 2013

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I dont' know how Adobe would know... and I don't know if they would care much if they did know, this sort of usage does not seem to menace their existence. But companies employ lawyers, and one in a while they like to get busy.

AB

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New Here ,
Aug 27, 2013

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A followup question: is the two-computer limit applied to the Creative Cloud installation, or to the specific app? I have three computers: a desktop, a large laptop, and a small laptop. I would only use the desktop and the large laptop for programs like Photoshop and Dreamweaver, but would never use the desktop for Acrobat while I'd use Acroboat on both laptops.

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Participant ,
Aug 27, 2013

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It's my understanding that such "un-bundling" is not allowed.  You don't have to install all the apps, of course, but you can install apps from your subscription on a maximum of two computers at once.  You could have your Photoshop and Acrobat on one computer, Premiere Pro and Acrobat on a second.  But Photoshop on one, Premiere on a second, and Acrobat on a third would be a no-no on one subscription.

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Adobe Employee ,
Aug 27, 2013

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Steve is correct

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New Here ,
Sep 22, 2014

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Is the ipad considered a "2nd computer"?

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Adobe Employee ,
Sep 23, 2014

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iPad's don't count, only a computer or virtual versions of an operating system like a vmware image.

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New Here ,
Sep 25, 2014

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Are we able to pay a smaller upgrade price for a third device? As I have two PCs and a laptop I would require it on...

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