Creative Cloud only shows me my current version and the latest that is not compatible

New Here ,
May 07, 2021 May 07, 2021

Copy link to clipboard

Copied

CC used to offer a variety of previous versions of the software, so I never felt like I had to have "auto-update" on.

 

I guess now I should do that, except the newest versions are all incompatible with my system. I can't upgrade my system right now, so I am stuck with some faulty software unless I go through a long chat with someone.

 

I would like to make a request that Creative Cloud offers the latest version that is compatbile with a user's system, rather than their current version and a version they can't access because their system is a year old.

 

Thanks

TOPICS
Creative Cloud, Feature request

Views

289

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
May 07, 2021 May 07, 2021

Copy link to clipboard

Copied

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 07, 2021 May 07, 2021

Copy link to clipboard

Copied

LATEST

Thanks Gord,

 

My issue was that I currently have 2020 versions and some of them have bugs which I cannot update with fixes.

 

For example, I had 17.0.1 of After Effects installed and could not open my project file after working with the rotobrush.

https://helpx.adobe.com/after-effects/kb/fixed-issues.html

 

I wanted to update to 17.7, but I couldn't access it.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines