Creative Cloud password not recognized

Contributor ,
Oct 29, 2013 Oct 29, 2013

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The Creative Cloud Application Manager icon in the top menu bar of my Mac disappeared. The old Adobe CS Update icon still existed, so I clicked on that. Up comes a message saying I have to update my Creative Cloud Application Manager, which then launches by itself. Unfortunately it no longer recognizes my password. So, I go to the Creative Cloud web page, try to log in and get the alert to change my password. Thinking this has something to do with the security breach, I create a new password and after the email confirmation I am able to log in. Great. Then I try to update the Creative Cloud Application Manager, but it still won't recognize my password. I've tried it multiple times, but no luck. What to do???

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correct answers 1 Correct Answer

Adobe Employee , Oct 30, 2013 Oct 30, 2013
Davidp158 the password being requested during the installation process is for an administrator account.  If you enter the same password that you use to log into your computer you should be able to proceed with the installation.  Once the installation is complete you will then be given the option to sign into your Creative Cloud Membership.You can find more information regarding the installation and sign in process at Install and update apps - https://helpx.adobe.com/creative-cloud/help/install-apps.html...

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Contributor ,
Oct 29, 2013 Oct 29, 2013

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I just downloaded the Application Manager from the Creative Suite downloads area, but it will also not recognize my password. Why can the Creative Suite web site recognize my password, but not the Application Manager?

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Adobe Employee ,
Oct 30, 2013 Oct 30, 2013

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Davidp158 the password being requested during the installation process is for an administrator account.  If you enter the same password that you use to log into your computer you should be able to proceed with the installation. 

Once the installation is complete you will then be given the option to sign into your Creative Cloud Membership.

You can find more information regarding the installation and sign in process at Install and update apps - https://helpx.adobe.com/creative-cloud/help/install-apps.html.

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Contributor ,
Oct 30, 2013 Oct 30, 2013

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Jeff - Thanks for the reply. I'm embarrassed to admit that I didn't realize the CC updater was asking for my MAC log in and password. The icon on the dialog box was the CC logo, so I presumed it wanted my Adobe password. Ack! Anyway, I got it to work, so thanks again for your reply.

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Adobe Employee ,
Oct 30, 2013 Oct 30, 2013

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Your welcome David.  Thanks for the update and happy to hear you were able to install your Adobe software successfully.

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New Here ,
May 11, 2021 May 11, 2021

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THANK YOU

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New Here ,
Jan 02, 2017 Jan 02, 2017

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I know this is old but Adobe still words the dialog VERY POORLY so that you think they are asking for their PW>

HEY ADOBE, YES I'M PURPOSELY TYPING THIS IN ALL CAPS BECAUSE YOU DON'T LISTEN. STOP THE CONFUSION AND CHANGE THE DAMN DIALOG BOX.

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LEGEND ,
Jan 02, 2017 Jan 02, 2017

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IT IS NOT ADOBE"S DIALOGUE BOX... IT IS YOUR SYSTEM'S.

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Adobe Community Professional ,
Jan 02, 2017 Jan 02, 2017

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What Ned said.

Go to the Apple forum and tell Apple. It's an Apple OS X dialog box

change-admin-password-mac.jpg

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New Here ,
Apr 10, 2017 Apr 10, 2017

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haha. I just had the same problem and it just didn't occur to me that it's an Apple dialogue box. frustrating! I kept entering my Adobe PW.... Bad user experience.

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LEGEND ,
May 11, 2021 May 11, 2021

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I agree, but tell Apple. There is no way for an app to control the password prompt, or replace it with their own. 

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