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Creative cloud Photoshop CC installation failed.

New Here ,
Jan 06, 2014

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Hi all,

Everytime I try and install Photoshop via the creative cloud desktop app I get a failed installation message.

Followed by this summery:

Exit Code: 34

Please see specific errors below for troubleshooting. For example,  ERROR:

-------------------------------------- Summary --------------------------------------

- 1 fatal error(s), 0 error(s)

FATAL: Payload 'Camera Profiles Installer_8.3_AdobeCameraRawProfile8.0All 7.0.0.108 {3E2A282C-3E78-44F4-AB5F-021300B2CEE0}' information not found in Media_db.

-------------------------------------------------------------------------------------

Can anyone help???

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Creative cloud Photoshop CC installation failed.

New Here ,
Jan 06, 2014

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Hi all,

Everytime I try and install Photoshop via the creative cloud desktop app I get a failed installation message.

Followed by this summery:

Exit Code: 34

Please see specific errors below for troubleshooting. For example,  ERROR:

-------------------------------------- Summary --------------------------------------

- 1 fatal error(s), 0 error(s)

FATAL: Payload 'Camera Profiles Installer_8.3_AdobeCameraRawProfile8.0All 7.0.0.108 {3E2A282C-3E78-44F4-AB5F-021300B2CEE0}' information not found in Media_db.

-------------------------------------------------------------------------------------

Can anyone help???

Topics

Creative Cloud

Views

726

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Employee ,
Jan 06, 2014

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It seems that Camera Raw is corrupted on your system or you were having a beta build of Ps installed.

Run the Cleaner tool to remove any instances of Ps CC :http://www.adobe.com/support/contact/cscleanertool.html . Restart your system and then try installing Ps again. If it does not work please let me know, I would try to resolve it over a connect session.

Regards,

Ashutosh

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New Here ,
Jan 06, 2014

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Hi Ashutosh

Thank you so much for your prompt reply. I've run the cleaner a few times and now there is no Photoshop installastion listed.

I've restarted and tried but I get the same error report again..

How does the connect session work?

Many thanks

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Adobe Employee ,
Jan 06, 2014

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I have provided the connect details on your mail address.

Regards,

Ashutosh

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Explorer ,
Jan 23, 2014

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Ashutosh--

I have the same problem now, and I'm installing Photoshop for the very first time, along with InDesign.

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