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Hi all,
Everytime I try and install Photoshop via the creative cloud desktop app I get a failed installation message.
Followed by this summery:
Exit Code: 34
Please see specific errors below for troubleshooting. For example, ERROR:
-------------------------------------- Summary --------------------------------------
- 1 fatal error(s), 0 error(s)
FATAL: Payload 'Camera Profiles Installer_8.3_AdobeCameraRawProfile8.0All 7.0.0.108 {3E2A282C-3E78-44F4-AB5F-021300B2CEE0}' information not found in Media_db.
-------------------------------------------------------------------------------------
Can anyone help???
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It seems that Camera Raw is corrupted on your system or you were having a beta build of Ps installed.
Run the Cleaner tool to remove any instances of Ps CC :http://www.adobe.com/support/contact/cscleanertool.html . Restart your system and then try installing Ps again. If it does not work please let me know, I would try to resolve it over a connect session.
Regards,
Ashutosh
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Hi Ashutosh
Thank you so much for your prompt reply. I've run the cleaner a few times and now there is no Photoshop installastion listed.
I've restarted and tried but I get the same error report again..
How does the connect session work?
Many thanks
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I have provided the connect details on your mail address.
Regards,
Ashutosh
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Ashutosh--
I have the same problem now, and I'm installing Photoshop for the very first time, along with InDesign.