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Creative Cloud Running in Compatibility Mode (Windows)

Community Beginner ,
Apr 18, 2020

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Hello,

 

I cannot install most creative cloud apps because creative cloud is running in compatibility mode for some reason. This affects about 2/3rds of apps, including Lightroom, Premiere Pro and After Effects.

 

When I click on the "Not Compatible" button of any of these apps, I get the following message: "Please update your operating system to: Windows 10 (version 1803 or later). I am currently running Windows 10 build 1909. My computer is less than a year old and I meet all system requirements for these apps.

 

I followed the troubleshooting steps that I found here:

https://helpx.adobe.com/ca/creative-cloud/kb/all-apps-displayed-aam.html

But none of the files mentioned in the article are running in compatibility mode, so this did not do anything for me.

 

This is a freshly re-installed version of creative cloud. I have been having the same problem for a few months, but I could use legacy versions of the apps I needed, and I re-installed hoping that re-installing creative cloud and all apps would fix the problem. My PC has a i7-9750H, 32 Gb RAM, 370 Gb free space on the hard drive and Windows 10 64 Bit Build 1909. I have a "All Apps" subscription with Adobe.

 

Let me know if you have any questions. Thanks for your help.

[removed ms word formattting codes... Mod]

Probably not what you want to hear, but I did a full re-install of windows, and when I re-installed creative cloud it figured out the correct version of windows. It’s been working fine since then.

 

 

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Creative Cloud Running in Compatibility Mode (Windows)

Community Beginner ,
Apr 18, 2020

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Hello,

 

I cannot install most creative cloud apps because creative cloud is running in compatibility mode for some reason. This affects about 2/3rds of apps, including Lightroom, Premiere Pro and After Effects.

 

When I click on the "Not Compatible" button of any of these apps, I get the following message: "Please update your operating system to: Windows 10 (version 1803 or later). I am currently running Windows 10 build 1909. My computer is less than a year old and I meet all system requirements for these apps.

 

I followed the troubleshooting steps that I found here:

https://helpx.adobe.com/ca/creative-cloud/kb/all-apps-displayed-aam.html

But none of the files mentioned in the article are running in compatibility mode, so this did not do anything for me.

 

This is a freshly re-installed version of creative cloud. I have been having the same problem for a few months, but I could use legacy versions of the apps I needed, and I re-installed hoping that re-installing creative cloud and all apps would fix the problem. My PC has a i7-9750H, 32 Gb RAM, 370 Gb free space on the hard drive and Windows 10 64 Bit Build 1909. I have a "All Apps" subscription with Adobe.

 

Let me know if you have any questions. Thanks for your help.

[removed ms word formattting codes... Mod]

Probably not what you want to hear, but I did a full re-install of windows, and when I re-installed creative cloud it figured out the correct version of windows. It’s been working fine since then.

 

 

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Most Valuable Participant ,
Apr 18, 2020

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That MAY be a Microsoft problem... Go to the Search bar at the top of http://www.microsoft.com/en-us/default.aspx to find any Microsoft help articles about compatibility mode

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Community Beginner ,
Apr 18, 2020

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Thanks for the response.

I tried searching several terms relating to my problem but I wasn't able to find anything.

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Most Valuable Participant ,
Apr 18, 2020

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If your computer STARTS in compatibility mode, I think that means you have a hardware driver issue that is not allowing Windows to run properly... I will GUESS a motherboard device driver that is somehow "bad"

 

I have NO idea how to determine your actual problem

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New Here ,
Sep 05, 2020

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Did you get this problem solved as I have exactly the same thing. Running latest version of Windows. I called Adobe but thier technitions seemed to think because I run WIndows 10 2004, they belive I'm running an old Windows 2004 !!!! Driving me nuts.

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Community Beginner ,
Sep 06, 2020

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[removed ms word formattting codes... Mod]

Probably not what you want to hear, but I did a full re-install of windows, and when I re-installed creative cloud it figured out the correct version of windows. It’s been working fine since then.

 

 

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