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Creative Cloud says all my apps are up to date, but they aren't?

New Here ,
Jul 15, 2020

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Creative cloud tells me all my Apps are up to date, but when I go to open my clients' XD file - I get an error saying "This was created with a newer version of Adobe XD. Please update Adobe XD to open it."
The only solution I have found it to delete XD and reinstall it - which is rubbish and I shouldn't have to do each time I get a new file. My Creative Cloud is set to Autoupdate. 

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Creative Cloud says all my apps are up to date, but they aren't?

New Here ,
Jul 15, 2020

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Creative cloud tells me all my Apps are up to date, but when I go to open my clients' XD file - I get an error saying "This was created with a newer version of Adobe XD. Please update Adobe XD to open it."
The only solution I have found it to delete XD and reinstall it - which is rubbish and I shouldn't have to do each time I get a new file. My Creative Cloud is set to Autoupdate. 

Topics

Creative Cloud, Installation

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63

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Adobe Employee ,
Jul 15, 2020

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ChiaraBar, if you do uninstall Adobe XD, are you then able to reinstall without errors?  For information on how to manage the updates for an individual membership see https://helpx.adobe.com/creative-cloud/help/update-app.html.

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New Here ,
Jul 15, 2020

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Hi @Jeff_A_Wright. 
The issue crops up again the next time my client sends me a project and I have to delete XD and reinstall it. 

I've just checked my PS and its 21.0.3 and CC says it is "Up To Date" but when I check online - the actual latest version of PS is 21.2 so it is NOT up to date?

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Adobe Employee ,
Jul 15, 2020

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Ok, the good news is you are not encountering an installation error.  Please see https://helpx.adobe.com/creative-cloud/kb/creative-cloud-application-recognizing-available.html for steps you can take the next time an update is not detected.

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