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Creative Cloud - Stalled Update

New Here ,
Mar 01, 2020

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Curious whether others have had problems with current Photoshop update - I have had no prior problems but Creative Cloud seems to hang at 7% or 8%.

Thanks for any insights.

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Creative Cloud - Stalled Update

New Here ,
Mar 01, 2020

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Curious whether others have had problems with current Photoshop update - I have had no prior problems but Creative Cloud seems to hang at 7% or 8%.

Thanks for any insights.

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Bug

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292

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Mar 01, 2020 0
Adobe Community Professional ,
Mar 01, 2020

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See here:
https://helpx.adobe.com/creative-cloud/kb/creative-cloud-desktop-app-installation-stuck.html
https://helpx.adobe.com/creative-cloud/kb/stop-responding-downloading-apps.html
https://helpx.adobe.com/creative-cloud/kb/troubleshoot-install-logs-cc.html
https://community.adobe.com/t5/get-started/updating-adobe-creative-cloud-stuck-at-39/m-p/10916241?pa...

I had a similar issue.

Make sure that you have all Windows updates that are available.

The one thing that was causing it for me, believe it or not, was that I needed to do a clean installation of the latest Studio graphics driver from the NVIDIA website. After doing that and restarting, all was OK.

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Mar 01, 2020 0
Adobe Community Professional ,
Mar 01, 2020

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I've moved this from the poorly named Community Help forum (which is the forum for issues using the forums) to the Get Started forum so that proper help can be offered.

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Mar 01, 2020 0
Adobe Community Professional ,
Mar 01, 2020

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I'm moving this from Community Help which is about using this forum to Get Started.

Looks like someone beat me to it.

 

See if this article helps.

https://helpx.adobe.com/creative-cloud/kb/stop-responding-downloading-apps.html

 

Updates are a 3 step process.  If you continue to have problems, it would help to know exactly where the interruption is occurring from log files.

https://helpx.adobe.com/creative-cloud/kb/troubleshoot-install-logs-cc.html

 

Nancy O'Shea, ACP
Alt-Web Design & Publishing

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Mar 01, 2020 0
New Here ,
Mar 09, 2020

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Thanks for your replies.

After numerous attempts, and stalling at different percetnages (7%, 60%) it finally installed this morning - without any changes to the operating system.

I did update an out-of-date credit card on my account, but other than that the reason for the stalling remains a mystery.

Rod

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Mar 09, 2020 0