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Creative Cloud Start-Up error

New Here ,
Oct 02, 2020

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After the last update I have trouble starting Creative Cloud, I always receive following message (Dutch): 

AlexBoelBelgium_0-1601643248490.png

 


Clicking on the restart link in the blue area or using keyboard shurtcut Ctrl+Alt+R restarts and opens the app.
But on next power up it still gives the same error.

Do you have a solution for this?

Win10 (latest Update) - 64bit

Creative Cloud 5.3.0.468
Kind regards, Alex

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Creative Cloud Start-Up error

New Here ,
Oct 02, 2020

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After the last update I have trouble starting Creative Cloud, I always receive following message (Dutch): 

AlexBoelBelgium_0-1601643248490.png

 


Clicking on the restart link in the blue area or using keyboard shurtcut Ctrl+Alt+R restarts and opens the app.
But on next power up it still gives the same error.

Do you have a solution for this?

Win10 (latest Update) - 64bit

Creative Cloud 5.3.0.468
Kind regards, Alex

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Creative Cloud

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93

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Oct 02, 2020 0
Adobe Community Professional ,
Oct 02, 2020

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Please give us the complete error message. from the screenshot it isn't readable.

Please post also the exact version of your Windows version.

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Oct 02, 2020 1
New Here ,
Oct 02, 2020

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AlexBoelBelgium_0-1601662426816.png

This is the windows version.

 

And this is the error message:

AlexBoelBelgium_1-1601662465787.png

Translated:  it takes to long to load the Creative Cloud app.
I always click on "Opnieuw Starten" which means "Start Again". This works but after a power down and restart the same error message appears again.
I uninstall Creative Cloud with the uninstaller find in Adobe Help, downloaded the last version and installed it again ... but it didn't help.

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Oct 02, 2020 0
Adobe Employee ,
Oct 02, 2020

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AlexBoelBelgium, thank you for posting the text of the error. I would recommend implementing the solutions listed in https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html to remove and reinstall the Creative Cloud desktop app.

 

Please update this public forum discussion if you have any questions about the solutions listed.

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Oct 02, 2020 0
New Here ,
Oct 03, 2020

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Hi Jeff,

I tried out the 4 solutions mentioned in the provided link: none of them solved the problem, still got tat error message.

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Oct 03, 2020 0
Adobe Community Professional ,
Oct 03, 2020

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You don';t really need that application Starting with your system to use any of the real Adobe software programs. So Stop it from starting with your system and stop it froom checking for updates Automatically.

You do that in the CC desktop app preferences.

 

2020-04-10 21_18_59-Creative Cloud Desktop.png

 

2020-04-10 21_20_54-Creative Cloud Desktop.png

 

Then shut down for the current session.

 

2020-06-27 20_03_10-Creative Cloud Desktop.png

 

2019-10-29 08_48_01-Creative Cloud Desktop.png

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Oct 03, 2020 0
New Here ,
Oct 04, 2020

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Of course that's one of the possible solutions.
But I find that overview panel very usefull and used it for years.
It worked until now, so it's up to Adobe to deliver solutions when something went wrong with their panels/apps.

OK, this support Community proposed possible solutions but isn't it time to transfer this problem to de Adobe Technical Team (or how they are called)?

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Oct 04, 2020 0
Adobe Employee ,
Oct 05, 2020

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I am sorry you continue to encounter problems, Alex. For your next steps, please download and run the CC Log Collector tool from http://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html.   Once the logs are uploaded, you can then begin a secure chat session at https://helpx.adobe.com/contact.html so direct assistance can be provided.

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Oct 05, 2020 0
New Here ,
Oct 10, 2020

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Strange things happens ..
I run the CC Log Collector and since then sometimes (1 out of 3) the Creative Cloud App starts up correctly!
I didn't make a chat mostly due to the lack of time the last week.
But it's coming ....

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Oct 10, 2020 0