I have an creative cloud subscription on all apps but it isn't working anymore, says I have to renew
Try the steps mentioned in the following link
If it doesn't work, then you need to contact support.
Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
Tried the first steps and that didn't work.
I've had contact with support and it seems that I've glitched out of my subscription, great.
Now I have to wait 24-48 hours to get mailed back