Creative Cloud System Error - installation error

New Here ,
Sep 25, 2020 Sep 25, 2020

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Hello,

 

I'm trying to install the creative cloud app on my new laptop in order to use photoshop for school. However, everytime I try to open the CC app to do so, these 2 messages pop up.CC_Error.pngCC_Error_1.png

Of course I've tried 3 times do disinstall and re-install the program, but it keeps repeating this message and it doesn't seem to have a specific error code.

 

Does anybody know how to fix it? It would be very appreciated.

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Activation, Creative Cloud, Installation, New user

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correct answers 1 Correct Answer

Most Valuable Participant , Sep 25, 2020 Sep 25, 2020
That is a Microsoft problem... Go to the Search bar at the top of http://www.microsoft.com/en-us/default.aspx to find and re-install the C runtime, or for ALL Windows help-or direct to https://support.microsoft.com/en-us/help/2977003/the-latest-supported-visual-c-downloads

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New Here ,
Sep 25, 2020 Sep 25, 2020

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Just to add- I've tried repairing it too but after 2% of loading it says that I need to be connected to the internet when I have full bars

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Most Valuable Participant ,
Sep 25, 2020 Sep 25, 2020

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That is a Microsoft problem... Go to the Search bar at the top of http://www.microsoft.com/en-us/default.aspx to find and re-install the C runtime, or for ALL Windows help
-or direct to https://support.microsoft.com/en-us/help/2977003/the-latest-supported-visual-c-downloads

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New Here ,
Sep 25, 2020 Sep 25, 2020

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thank you! it worked!

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New Here ,
Mar 30, 2021 Mar 30, 2021

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Thank you it worked for me as well. I ended up installing all 3 listed softwares from your second link.

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New Here ,
Dec 27, 2020 Dec 27, 2020

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Hi there, I am having the same problem downloading Creative Cloud/Lightworks on Windows. I have read your reply to the previous users message but I am noty sure what to do once I've clicked on the links in your reply. Can you please talk me through how to resolve the problem once I've clicked on the links. Any help would be much appreciated. Thanks

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