Creative Cloud Training gift card Student and Teacher Edition

[Joyce5C24]

What should I do if adobe told me to pay for upgrading the adobe version , but I have already activated the gift card? Do I need to pay more money to upgrade the version? The gift card is 12-month prepaid membership, idk can use all the adobe softwares or not after buying this card.

[kglad]

using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html

click contact us (in the lower right)
in the chat field, type AGENT
be patient, it can take quite a while to reach a human