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Creative Cloud update progress stuck at 5% since yesterday

New Here ,
Jun 12, 2015

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Since yesterday my Creative Cloud application update progress bar is stuck at 5%. How can I restart the app and try to download again the update?

Thanks in advance.

Adobe Community Professional
Correct answer by Steve Werner | Adobe Community Professional

I think this thread has the answer:

Connecting to CC - Stuck on 'Installing update..'

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Creative Cloud, Installation

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Creative Cloud update progress stuck at 5% since yesterday

New Here ,
Jun 12, 2015

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Since yesterday my Creative Cloud application update progress bar is stuck at 5%. How can I restart the app and try to download again the update?

Thanks in advance.

Adobe Community Professional
Correct answer by Steve Werner | Adobe Community Professional

I think this thread has the answer:

Connecting to CC - Stuck on 'Installing update..'

Topics

Creative Cloud, Installation

Views

21.7K

Likes

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New Here ,
Jun 14, 2015

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I have the same problem and i have tried everything.. i really hope someone would help us with this!

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Adobe Community Professional ,
Jun 14, 2015

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I think this thread has the answer:

Connecting to CC - Stuck on 'Installing update..'

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New Here ,
Jul 15, 2016

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Helloooo! I had Adobe CC installed for WFH purposes and since the company is no longer paying for my subscription I needed to uninstall CC and go back to my classic CS5 (which I prefer).

Well, for nearly 12 hours I couldn't figure out how to uninstall CC 2015, it was stuck at 5% and my computer didnt allow me to remove any Adobe progroms from Control Panel because "Other applications that need CC were running"

I tried to end ALL Adobe processes in task manager and nothing worked. I ran clean up, and I tried to install CC 2015 from the website, and I kept getting the same error messages (that another program was running in the background - and I couldn't find it!)

The solution: Go to Windows Task Manager (ctrl alt del) >> Processes Tab >> Show processes from all users (this button is on the bottom left) - now you should be able to see ALL of the Adobe software running so you can end them and proceed with your uninstalls

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Community Beginner ,
Jan 31, 2019

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Same problem but mine is stuck at 90%  with no error warning at all.   Tried all the steps listed including turning off my antivirus & firewall. But after 5 hours am still stuck

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New Here ,
Apr 25, 2020

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How is this still an issue they have not addressed 5 years later? This is frustrating because I've been trying for days now and none of the "fixes" I am finding are helping me. I think I'm just going to get my month of membership refunded.

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Community Beginner ,
May 23, 2020

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To fix the problem I just installed the earlier version - and now I am back to normal again.  Interestingly Adobe Media Encoder had the same issue so again I have installed the earlier version so am back in action again.  Photoshop is fine.

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