Creative Cloud update stuck at 2%

New Here ,
Oct 20, 2017 Oct 20, 2017

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Im on a PC and I have tried all of the suggested fixes with NO luck. How can I get this to work?! I just signed up for a year of Lightroom and I cannot finish the setup and download because I can't get passed 2% of the Creative Cloud update. SO FRUSTRAtING

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correct answers 1 Correct Answer

Adobe Employee , Oct 22, 2017 Oct 22, 2017
(Branched out as a new discussion)Hi Krystinej7074,Sorry that you are having trouble updating your Adobe Creative Cloud desktop app as it fails to update, I would recommend you to follow the steps given in the following document to resolve this issue: "Failed to install" error received when installing Adobe Creative Cloud desktop app"Let us know if this helps.

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Adobe Employee ,
Oct 22, 2017 Oct 22, 2017

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(Branched out as a new discussion)

Hi Krystinej7074,

Sorry that you are having trouble updating your Adobe Creative Cloud desktop app as it fails to update, I would recommend you to follow the steps given in the following document to resolve this issue: "Failed to install" error received when installing Adobe Creative Cloud desktop app"

Let us know if this helps.

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New Here ,
Jul 21, 2018 Jul 21, 2018

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Hi everyone, I was having a lot of these same issues, and doing everything all the forums kept saying, etc. Lots of wasted hours and even sessions with Adobe that didn't get anywhere. After a lot of work on my own to troubleshoot this, come to find out my Window 10 profile was corrupted and after repairing, everything worked great.

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Community Beginner ,
4 hours ago 4 hours ago

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Doesnt help. 

 

It's been 2 months yet Adobe techs have not been able to fix Adobe CC update issue on my Mac. All techs run the same monotonous steps of uninstalling and reinstalling which eventually takes about 5 hours. The last tech took 5 hours without any solution. The only alternative option I got was have a standalone Adobe Premiere Pro app installed which will work as long as I have CC acount active. I use so many applications but now I cant use any. Paying Adobe $$$ for nothing.

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New Here ,
Feb 27, 2021 Feb 27, 2021

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Ensure you have "administrative" rights on your computer before uploading and performing updates.  Also ensure antivirus programs are turned off.  This helped me.  

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