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Creative Cloud update stuck at 9%, all other apps stuck at "Waiting"

Community Beginner ,
Jul 31, 2020

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I was away for six weeks using a different computer, and when I got back to my home Windows 10 machine I tried to update my Adobe apps. For the last few hours Creative Cloud has been stuck at 9% and all other apps say "Waiting...":

CC stuck.jpg

 

Things I've tried:

  • Restarted my computer
  • Ended all Adobe processes and reopened CC
  • Downloaded the official uninstaller and followed the instructions here
  • Uninstalled CC using a 3rd party uninstall app (IObit Uninstaller) and re-downloaded CC from the Adobe website
  • Lit candles and held a seance to commune with the Adobe spirit world
  • Paid a priest $25 to splash holy water on my monitor

 

Nothing worked. Please advise.

Topics

Creative Cloud, Installation

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39

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Creative Cloud update stuck at 9%, all other apps stuck at "Waiting"

Community Beginner ,
Jul 31, 2020

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I was away for six weeks using a different computer, and when I got back to my home Windows 10 machine I tried to update my Adobe apps. For the last few hours Creative Cloud has been stuck at 9% and all other apps say "Waiting...":

CC stuck.jpg

 

Things I've tried:

  • Restarted my computer
  • Ended all Adobe processes and reopened CC
  • Downloaded the official uninstaller and followed the instructions here
  • Uninstalled CC using a 3rd party uninstall app (IObit Uninstaller) and re-downloaded CC from the Adobe website
  • Lit candles and held a seance to commune with the Adobe spirit world
  • Paid a priest $25 to splash holy water on my monitor

 

Nothing worked. Please advise.

Topics

Creative Cloud, Installation

Views

40

Likes

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Community Beginner ,
Jul 31, 2020

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PLEASE do not suggest that I draw Shantanu Narayen's face on my floor with charcoal sticks, I won't go there again.

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Peru Bob LATEST
Adobe Community Professional ,
Jul 31, 2020

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See here:
https://helpx.adobe.com/creative-cloud/kb/creative-cloud-desktop-app-installation-stuck.html
https://helpx.adobe.com/creative-cloud/kb/stop-responding-downloading-apps.html
https://helpx.adobe.com/creative-cloud/kb/troubleshoot-install-logs-cc.html
https://community.adobe.com/t5/get-started/updating-adobe-creative-cloud-stuck-at-39/m-p/10916241?pa...
https://helpx.adobe.com/creative-cloud/kb/creative-cloud-app-doesnt-open.html
I had a similar issue.

Make sure that you have all Windows updates that are available.

The one thing that was causing it for me, believe it or not, was that I needed to do a clean installation of the latest Studio graphics driver from the NVIDIA website. After doing that and restarting, all was OK.

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