Highlighted

Creative Cloud updates are too slow

Community Beginner ,
Mar 15, 2018

Copy link to clipboard

Copied

Creative Cloud updates are too slow. It's 2018 and Adobe's service is so poor it is ridiculous.

Hello Adobe ... Is anyone listening?

Is Adobe planning to fix the problem or leave it like it has been since the beginning of Creative Cloud?

Most Valuable Participant
Correct answer by ProDesignTools | Most Valuable Participant

Yes, absolutely serious.

  

In fact, just tried another quick test with Illustrator CC...

  

1.5 GB installer file for macOS, and downloading took 42 seconds start-to-finish.

  

This is using the CC 2019 direct links with a wired Internet connection (i.e., using a cable instead of Wi-Fi)... The point is to remove as many external variables as possible (e.g., Wi-Fi speed) to test the speed & bandwidth of the actual download servers themselves.

Topics

Creative Cloud

Views

13.1K

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Creative Cloud updates are too slow

Community Beginner ,
Mar 15, 2018

Copy link to clipboard

Copied

Creative Cloud updates are too slow. It's 2018 and Adobe's service is so poor it is ridiculous.

Hello Adobe ... Is anyone listening?

Is Adobe planning to fix the problem or leave it like it has been since the beginning of Creative Cloud?

Most Valuable Participant
Correct answer by ProDesignTools | Most Valuable Participant

Yes, absolutely serious.

  

In fact, just tried another quick test with Illustrator CC...

  

1.5 GB installer file for macOS, and downloading took 42 seconds start-to-finish.

  

This is using the CC 2019 direct links with a wired Internet connection (i.e., using a cable instead of Wi-Fi)... The point is to remove as many external variables as possible (e.g., Wi-Fi speed) to test the speed & bandwidth of the actual download servers themselves.

Topics

Creative Cloud

Views

13.1K

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Most Valuable Participant ,
Mar 15, 2018

Copy link to clipboard

Copied

Hi,

What exactly is the issue you are asking about – could you please be more specific?

Not really sure what you mean by, "updates are too slow."

If you could provide more details, including about your system and what you are trying to do, that would help.

You can also file an official report directly with Adobe here:

Feature Request/Bug Report Form

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Community Beginner ,
Mar 16, 2018

Copy link to clipboard

Copied

It's not that complex. Downloading Photoshop, Dreamweaver, Illustrator, Premiere, etc apps or app updates from adobe.com subdomains is very slow, whether it's via the Creative Cloud app or via direct links, regardless of operating system, computer, internet connection,  ISP, location. It is not a new problem. It has been true for Creative Cloud apps for many years. Support tickets are useless - always blaming it on the end user. Run the cleaner, uninstall, reinstall, remove temp files or prefs. It's been mentioned many times - just search the forum. Have you ever tried downloading the same size file from a site that works? It can be fast.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Most Valuable Participant ,
Mar 19, 2018

Copy link to clipboard

Copied

OK, so you're talking about download speeds from Adobe's servers – that wasn't clear from your original post...

Can't agree with what you wrote, however – at least regarding download speeds...

As a test, I just started a download of the standalone installer for Illustrator CC 2018 (64-bit) using the Creative Cloud 2018 direct links, with Google Chrome... This file is 2 GB in size.

Download start time: 11:08:00 AM

Download completion time: 11:08:52 AM

Total download time: 52 seconds for 1.99 GB (2,139,070,464 bytes).

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
New Here ,
Aug 11, 2018

Copy link to clipboard

Copied

I am also experiencing VERY slow updates from CC.  It has historically been very slow, but now it seems to be even worse than usual.   I have been running the Installing Photoshop CC from the Creative Cloud app for about an hour and it says 21% done.  That is ridiculous!  Adobe has already annoyed many customers by "renting" their software instead of selling it.  When you "rent" software to customers, you should at least provide a reasonable methodology for downloading the programs.  Having to wait hours to update the software is NOT reasonable.

Once again... Adobe, are you listening?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
New Here ,
Oct 08, 2018

Copy link to clipboard

Copied

I can agree what we on my company in Sweden have very slow download too. I started to update my CS/DC-apps last Friday and it took whole day. Our IT-support only conclusion is there is a slow download from Adobes website.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
New Here ,
Nov 08, 2018

Copy link to clipboard

Copied

Are you serious? Adobe Cloud and downloads/installs have been slow and clunky for years.

If you downloaded 2 Gigs of install in 50 seconds, well congratulations. I highly suspect that is not typical for most users.

My install on just Photoshop is stuck on 20 percent after 5 minutes. And I live in a major metropolitan area in the USA, not on Gilligan's Island.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Most Valuable Participant ,
Nov 09, 2018

Copy link to clipboard

Copied

Yes, absolutely serious.

  

In fact, just tried another quick test with Illustrator CC...

  

1.5 GB installer file for macOS, and downloading took 42 seconds start-to-finish.

  

This is using the CC 2019 direct links with a wired Internet connection (i.e., using a cable instead of Wi-Fi)... The point is to remove as many external variables as possible (e.g., Wi-Fi speed) to test the speed & bandwidth of the actual download servers themselves.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
New Here ,
Dec 14, 2018

Copy link to clipboard

Copied

Had a thought looking at the links ProDesignTools posted. Those links and files are hosted at prodesigntools.com not adobe's normal addresses

I would bet that prodesigntools the user is on the same network as where the files linked to are actually located. Thus ProDesignTools is simply crossing the local lan similar to accessing a file share. Which is why that person can download a 2GB file in less than a minute. Downloading a file you host locally isn't a test of adobe's download speeds its a test of your own servers and network.

I am also having significant download issues with CC 2 days of trying to get the apps installed for a user. The MAX i have seen adobe pulling data down at is 5.2mbps small b. While I can do speed tests all day long of 90+mbps across different sites and vendors. In fact, I just tried Bing's generic speed test and got 189.94mbps down 124mbps up.

It is a definitive speed issue on adobe's part. Whether they refuse to pay enough to not be throttled by their cloud services, or they simply are bogged down with their own offices.

Between the speed issues and CC just randomly stalling at percentages for no discernible reason, I can honestly say, the price charged for CC apps vs the quality provided does not seem equitable.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Community Beginner ,
Feb 27, 2019

Copy link to clipboard

Copied

That's not direct links mate. What could be more direct than using the Adobe Manager and choosing update there?
I don't want to go to your site to roam around clicking links that are not direct at all. This is not a best answer at all.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Most Valuable Participant ,
Mar 01, 2019

Copy link to clipboard

Copied

Guys, all those downloads come from Adobe's servers.

ProDesignTools does not host any software downloads, which wouldn't even be allowed by Adobe.

Plenty of customers need and use the CC direct download links every day for very good reasons​, instead of the Creative Cloud Desktop app (download manager).

Hope that helps clarify.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Community Beginner ,
Mar 12, 2019

Copy link to clipboard

Copied

The only thing you're clarifying is your complete disinterest in helping to fix the issue. But there is probably no way you could, so that's forgiven.

Adobe CC is, however, a complete joke of a program. My company uses super fast fiber cabled internet and we can download any 2GB file in less than a minute as well. On any site and in any program. Adobe CC, however? Downloading Illustrator, which as you said is also around 2GB, took slightly less than 2 hours. TWO HOURS over here in the Netherlands. One of those hours was wasted by just being stalled at 79%.

I don't know if you actually work at Adobe and are in their HQ, but if you are, you pulling something like Illustrator in less than a minute obviously means nothing at all. As hellobub carefully explained.

Adobe CC is a frustrating pile of trash. We have the 'All Apps' plan and we wasted a full working day just waiting for all of them to finish updating. It's just absolutely horrendous and inexcusable. It stalled our work for the entire day and literally lost us income.
We pay Adobe quite a lot every month to use these apps - offering normal servers and download speeds is among the least you should do in return.

It has been years of this crap. It's high time for this bunch of ingrates to do something about it. And I'm not talking about some weak, empty and lackluster "uh but I downloaded it fast" response from a 'MVP'. The problem is there for almost every user and you can stop being disrespectful by pretending like it isn't.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Adobe Community Professional ,
Mar 12, 2019

Copy link to clipboard

Copied

neebedankt  wrote

The only thing you're clarifying is your complete disinterest in helping to fix the issue. But there is probably no way you could, so that's forgiven.

You should read what got clarified: a user suspected ProDesignTools would host Adobe software locally, so his speed indications would be for local transfer. This claim however has 3 flaws:

  • first Adobe would not allow third party to store their software, out of control of Adobe
  • second ProDesignTools surely uses a hosting provider for his websites, except if ProDesignTools is a hoster himself.
  • third ProDesignTools would need a lot of bandwidth if it would offer Adobe software for download and bandwidth is a huge cost factor.

neebedankt  wrote

It has been years of this crap. It's high time for this bunch of ingrates to do something about it. And I'm not talking about some weak, empty and lackluster "uh but I downloaded it fast" response from a 'MVP'. The problem is there for almost every user and you can stop being disrespectful by pretending like it isn't.

If you're having problems on your infrastructure and some other users do not have and are reporting a test they did, there is nothing disrespectful. Your whole rant, however, is disrespectful.

If Adobe software is, as you claim, is a frustrating pile of trash, you should stop using that software. I do not have the same download speed as PrDesignTools has, but for sure, I do not loose a whole day to download the software.

Just to say: it took me 16 minutes to download the 2GB Illustrator for Mac. Yes, that's more than ProDesignTools, And that was during high traffic time on our shared line.

Regards,
Abambo
Hard- and Software Engineer and Photographer

I'm not an Adobe employee. All advice constitutes my own opinion. Use at your risk! 🙂

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Community Beginner ,
Mar 12, 2019

Copy link to clipboard

Copied

Hello,

You're telling me I'm having problems with my infrastructure and am calling Adobe software trash. And you're telling me I should read things better.

Maybe I should, but you're not setting a good example. Because I literally said my infrastructure is working perfectly and Adobe CC is the only app in existence with such horrifying download speeds. PhilMichigan's post above me once again points out that the problem lies with CC.
I am also not calling Adobe software trash - the software is the best. I am calling Adobe CC trash. You know, the Creative Cloud app used to download and install said software.

But you know all that perfectly well, because you're not blind. I hold no hard feelings towards you brother, but you're just beating around the bushes by insinuating falsehoods in an attempt to start useless and off topic arguments.
And that's what we're used to when things are getting serious. It's what I'm rapidly growing tired of. So let's not avoid the true problem here any longer:

Adobe Creative Cloud's download speeds are inexcusably trash and the problem lies with Adobe.

You don't have to try to teach me a lesson about respect. I know enough about it to know that charging me 70 bucks a month and still not having this basic issue fixed after so many years is not it. Doing everything in your power to blame your paying customers when they start complaining about it is also not it.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Most Valuable Participant ,
Mar 12, 2019

Copy link to clipboard

Copied

Again, if/when needed, you do not have to use the Creative Cloud Desktop app – you can download the CC tools without it via the direct links mentioned in previous responses...

Adobe Creative Cloud 2019 Direct Download Links, for Windows and macOS

Just tested yet again using a business Gigabit Ethernet connection. Not at Adobe.

It took less than 40 seconds using the Chrome browser to download After Effects CC 2019, which is a 2.0 GB file.

after effects download.png

Obviously time to download will vary depending on Internet connection speeds and distance/latency from Adobe's download servers, but the native/raw speed of those servers does not appear to be an issue.

Run SpeedTest yourself to see what your own computer's connection speed is:

https://www.speedtest.net/

speedtest-gigabit-ethernet.png

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Community Beginner ,
Mar 12, 2019

Copy link to clipboard

Copied

Thank you for the links. I'll try it for myself when I get home. Previous posts also pointed out that they're just as bad, so I'm curious. I don't know why you seem to be the only one without these issues. Maybe over in the EU things get different.

Still - they have a dedicated app for downloading and updating all Adobe programs in place, in the form of Creative Cloud. That's a convenience they make us pay for as well. But then this CC app proceeds to perform so poorly that apparently users have to go online, manually find links to download (let alone update) apps with and turning the whole process into a big nuisance, if they don't want to lose loads of time and thus money.

I mean, if your links work better then that's nothing more than a handy workaround. It doesn't make the problems with the CC app any less inexcusable. The CC app is the true, meant and paid way of maintaining the Adobe apps and it needs to be fixed big time. It's bad.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Adobe Community Professional ,
Mar 12, 2019

Copy link to clipboard

Copied

I’m 10 times slower than your are, and on my net are rawly 300 people competing for bandwidth (I do not know how much bandwidth of the total is allocated to each individual), so I would say that +- your times and my times are in-line.

Using the app is slower, but I never experienced a 3 hours per 25% slow down.

Regards,
Abambo
Hard- and Software Engineer and Photographer

I'm not an Adobe employee. All advice constitutes my own opinion. Use at your risk! 🙂

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Participant ,
Jun 26, 2019

Copy link to clipboard

Copied

If downloading from web links outside the CC desktop app is much faster, as you say, then that in itself is a tacit admission that there is a problem with using the CC Desktop app and the problem cannot be with users' connectivity speeds. In fact, your repeated assertion that "you do not have to use" the CC Desktop app confirms that you know this very well. What annoys people on these forums is the constant deflection from this central point and the false assertion that the problem lies with the users. This comes across as some sort of Adobe policy or instruction to forum mods to stonewall the issue because they are either unwilling or unable to solve it.

Be that as it may, there are good reasons for not wanting to download updates from other links. For example: by using direct downloads you do not get notifications of incremental updates and bug fixes, so you may not even know that a new version is available and the direct download may not be the very latest patches. Direct downloads may not maintain user preferences from previous versions, and the easy ability to roll back to or choose previous versions will not be visible on the desktop.

If you are recommending that users abandon the CC Desktop app as an updating tool, then what is the point in Adobe publishing it!? There are many good features to it, but it seems to be an extremely widespread experience that downloading updates to the apps is glacially slow (I've got time to write this post rather than do productive work at the moment because there are bug-fix updates downloading right now 😉 ) This has nothing to do with connection speeds, as (again) your answer inherently concedes, otherwise the links on Pro Design Tools would be equally slow!

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Most Valuable Participant ,
Jun 26, 2019

Copy link to clipboard

Copied

It’s irrelevant now. In the time since the last message, Adobe have removed all the direct links.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Participant ,
Jun 26, 2019

Copy link to clipboard

Copied

Well, the point about slow downloads in the desktop app and avoiding the issue still stands. The older post about direct links merely illustrated the fact that the problem is not with user connection speeds.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Most Valuable Participant ,
Jun 26, 2019

Copy link to clipboard

Copied

Adobe has definitely not removed all the direct download links... Only for the older versions of most apps:

Adobe Limits Software Version Downloads, Including Some Direct Links

To answer the other questions. Using CC Desktop app can provide other benefits, such as described here:

Use the Creative Cloud desktop app to manage your apps and services

Regardless, even if an application has been installed via the direct download links, the CC Desktop app will still treat it the same as if it had installed the product itself, and regarding any available incremental updates or bug fixes, etc.

And if direct links are faster for some users, it would be because there is no additional overhead in managing their downloads if they already have a robust and reliable Internet connection.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Adobe Community Professional ,
Jun 26, 2019

Copy link to clipboard

Copied

You forget that there are users where the system works perfectly via the cc app: Re: Creative Cloud updates are too slow !

I had today again some updates and I even could not check my mails so fast was Adobe updating their programs.

Regards,
Abambo
Hard- and Software Engineer and Photographer

I'm not an Adobe employee. All advice constitutes my own opinion. Use at your risk! 🙂

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
New Here ,
Nov 08, 2019

Copy link to clipboard

Copied

I agree with your comment 100%. "Adobe Creative Cloud's download speeds are inexcusably trash and the problem lies with Adobe."

 

For what they charge for a subscription, this is unacceptable. I've been trying to update InDesign since yesterday afternoon. Left my computer on all night and still only at 30% complete.

 

Not acceptable.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
New Here ,
Feb 12, 2020

Copy link to clipboard

Copied

I like how you link a post on your cute website with affilate links, why not post the direct links here? Shady.

 

To everyone else, before you give him/her any Ad money:

replace the https://prodesigntools.com/prdl-download/ in his download links with http://prdl-download.adobe.com/

 

Cheers

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
New Here ,
Feb 28, 2020

Copy link to clipboard

Copied

So what I gathered from this thread is that Adobe Creative Cloud doesn't work and we should all use direct links.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
New Here ,
Jun 26, 2020

Copy link to clipboard

Copied

It often totally stalls or takes hours and I have at least 250mps.  BTW updating near the server doesn't count. 

Why should paying customers be plagued with this and forced into TRYING complicated work arounds. 

Bill

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Most Valuable Participant ,
Jun 27, 2020

Copy link to clipboard

Copied

Well, "updating near the server" shouldn't be the issue... All Adobe downloads have been served for many years via Akamai, the largest CDN in the world with points of presence throughout every continent to minimize latency – so each user will automatically be served the downloaded content from the network endpoint closest to their own geographical location.

 

In other words, there's effectively more than one download server; rather there are dozens of them distributed around the globe.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Community Beginner ,
Mar 12, 2019

Copy link to clipboard

Copied

cc install ps cc.JPG

Taking way too long to install. At this rate it will take a few hours.

speed.JPG

Tested my download speed.  Fast enough that it should install almost immediately!!

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Community Beginner ,
Mar 12, 2019

Copy link to clipboard

Copied

Three hours and only 25%.  Ridiculously slow!

cc install ps cc update.JPG

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Community Beginner ,
Mar 12, 2019

Copy link to clipboard

Copied

I should not have to go to another website and try and find the the latest update.  A tool is provided to make me aware of updates and I want to use that, but it needs to be fixed.

After six hours - 40% download!!

cc install ps cc update 2.JPG

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Community Beginner ,
Mar 12, 2019

Copy link to clipboard

Copied

Updated finally.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Adobe Community Professional ,
Mar 13, 2019

Copy link to clipboard

Copied

I updated today:

  • 9:38 Pushed the "Update all" button
  • 9:41 Got message that Ps has been updated
  • 9:42 Got message that Xd has been updated.
Regards,
Abambo
Hard- and Software Engineer and Photographer

I'm not an Adobe employee. All advice constitutes my own opinion. Use at your risk! 🙂

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Adobe Community Professional ,
Mar 12, 2019

Copy link to clipboard

Copied

Try the direct access as provided by ProDesignTools.

Regards,
Abambo
Hard- and Software Engineer and Photographer

I'm not an Adobe employee. All advice constitutes my own opinion. Use at your risk! 🙂

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Community Beginner ,
Nov 23, 2019

Copy link to clipboard

Copied

I"m 4 hrs into the latest Premiere Pro update and its sitting at 37%.    Adobe is a joke.  

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Participant ,
Nov 25, 2019

Copy link to clipboard

Copied

The latest version of Creative Cloud Desktop (now an html page) has finally solved this isssue for me, at least. Updating to the latest versions of all the CC apps has been fast and efficient. Praise where praise is due.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
New Here ,
Dec 02, 2019

Copy link to clipboard

Copied

For me, the downloading of the programs takes FOREVER.  But using them too is a headache.  A lot of the time PS locks up and I have to use task manager to get out of it and there goes all me work!  I don't think we have fast enough processors in our computers.  I'm stumped.  😞 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Community Beginner ,
Dec 30, 2019

Copy link to clipboard

Copied

Hello, I recently bought a new laptop and for two whole weeks I've been attempting to download the creative cloud desktop, but to no avail. It's really frustrating and no matter what I try it's just ridiculosly slow. I've read other posts pertaining to the same issue. As well, I've read the "so called" solutions given and NONE of it works. A simple download shouldn't take hours, days, or weeks to complete. Customers are paying for subscriptions and all the extras "do this or that" shouldn't even be relevant, it's a download for God's sake! Adobe needs to get on the ball and fix this issue ASAP. Posts on the issue go as far as back as 2017 (that I've seen) it's now a day shy of 2020 and the problem still remains? I'm seriously thinking about cancelling my subscription and purchasing another editing software.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
New Here ,
Jan 20, 2020

Copy link to clipboard

Copied

My CC update got to "39%" after about 15 minutes, and didn't make any progress for the next 40.  I'm planning to shut down & restart Windows.  This thread convinces me that there's no point in looking for any tech-fix other than the usual strategy on a Windows box: "If at first you don't succeed, reboot and try again." I'll be sad to say goodbye to Acrobat, as I have been very satisfied with most of its versions for the last couple of decades.  (v5.0 was of particular interest to me, as it used one of my patents in its DocBox ;-).  But: CC has annoyed me significantly at least once per year since its introduction. It has given me a very poor start on my "Adobe Experience" in 2020.

Annotation 2020-01-21 070631.jpg

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
New Here ,
Jan 21, 2020

Copy link to clipboard

Copied

Update: my CC update succeeded after a reboot. 
Ref: http://theconversation.com/explained-why-a-reboot-is-the-go-to-computer-fix-65261 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Community Beginner ,
Feb 11, 2020

Copy link to clipboard

Copied

Regarding this issue, I got on a chat with a Adobe Support tech. He/She sent me the direct-download links, but upon installing one app I noticed it was actually an older version of what I already had on my pc. Eventually our chat led to the tech remoting in to my pc and uninstalling and reinstalling the Adobe Creative Desktop app. After that, updating wasn't lightning fast, but at least it didn't hang anymore. Eventually everything DID update to the 2020 versions.. I doubt you would need an online tech to do this, however.  Here, you can see how to do it yourself.

https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...