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Creative Cloud Very Slow

Participant ,
Jul 11, 2013

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Hi.

The company has moved me onto creative cloud. I used the uninstaller to remove CS6 and installed CC.

CC indesign is so slow!  Just scrolling about etc is a total dog.

I am using OSX 10.8.4 with a quad core i7 mac with 16 gigs of ram and SSD drive. CS6 was great but CC is a dog.

Do you think there is reminants from the previous version or something? Do I need to consider a total wipe of the OS and start again?

Hi, folks

This is coming from a novice user which I really am, weighing all options to start using "Creative" software of the likes of Adobe or Adobe itself. Reading all the comments of unfortunate users I felt sorry for most of you and signed in specifically to post a comment of mine. I came across a blog addressing just the issue of incredibly sluggish InDesign performance regardless of a platform you are on - Mac, Windows. To make long story short the problem (if not fixed still by Adobe) may lie in corrupt install of Creative Cloud app leading to incorrect read/write permissions being set up during the installation process. The user befuddled in a couple of her comments to the article shared a solution that worked for her and sounded quite reasonable and substantiated. True the solution were for Windows but it's worth taking into account by Mac users too (me myself belonging to the latter).
I post her step-by-step instruction on a possible fix:

1) Update Creative Cloud
2) Sign out of CC and sign back in. (Just do it. I don’t know why this works. I discovered it by accident. It seems to solve several problems.) Then, uninstall Indesign 2015 from the gear next to it in Creative Cloud, NOT the usual Windows way. If you already used Windows uninstall, you may have to run through this thing twice.
3) Sign out of CC and sign back in. Then, install Indesign 2015. Be sure to uncheck “keep your preferences.”
4) Open Indesign 2015 **from within** the Creative Cloud app. It should open like normal and run at reasonable speed.
5) Double-click on an InDesign file in Windows Explorer. It should open in Indesign 2015 normally if the file association is correct. Mine was.
6) I still could not open InDesign using the Windows 7 Start Menu or desktop shortcuts. If you can, no problem. If you can’t, do this:
7) Press alt+Shift+control and click on the desktop shortcut. This will cause it to delete the preferences file (Yes, I know you just deleted it in Step 3.It will delete it again and this is important.) InDesign 2015 should–at long last–open normally. And after this you can open the Windows 7 Start menu and desktop shortcuts as usual. I should run an normal speed, which is pretty darn zippy.
I think the install software in the Creative Cloud might setting the properties on the preference file to read only. In my system, like many others, it requires admin permission to open a read only file. Apparently, InDesign needs to open it and can’t. CC gets admin permission when it opens, so that is why you can open it from within the Creative Cloud desktop app. By opening InDesign from the a desktop shortcut and deleting the preferences file, it rebuilds a preference file with the proper permissions to open–something CC install should have done and didn’t.
This looks like a bush-league install programming error, to be frank. As much as I love their software, Adobe makes too many mistakes on the install. When new programs came out every three or four years, it was a headache but not a big problem. But I have a whole new batch of updates sitting in Creative Cloud app as of this morning, and I have just barely gotten InDesign 2015 functioning from the last round. No way am I pressing any install buttons for a long, long while. I need my hair to grow back after tearing out so much of it on the last round. I really wish they would up their game on the install. Creative Cloud should have done that and may yet, but so far, not so good.

The link, in case you got interested:

http://indesignsecrets.com/avoiding-problems-installing-indesign-cc-2015.php

Hope this helps. Would be interesting to know if it does.

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Creative Cloud Very Slow

Participant ,
Jul 11, 2013

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Hi.

The company has moved me onto creative cloud. I used the uninstaller to remove CS6 and installed CC.

CC indesign is so slow!  Just scrolling about etc is a total dog.

I am using OSX 10.8.4 with a quad core i7 mac with 16 gigs of ram and SSD drive. CS6 was great but CC is a dog.

Do you think there is reminants from the previous version or something? Do I need to consider a total wipe of the OS and start again?

Hi, folks

This is coming from a novice user which I really am, weighing all options to start using "Creative" software of the likes of Adobe or Adobe itself. Reading all the comments of unfortunate users I felt sorry for most of you and signed in specifically to post a comment of mine. I came across a blog addressing just the issue of incredibly sluggish InDesign performance regardless of a platform you are on - Mac, Windows. To make long story short the problem (if not fixed still by Adobe) may lie in corrupt install of Creative Cloud app leading to incorrect read/write permissions being set up during the installation process. The user befuddled in a couple of her comments to the article shared a solution that worked for her and sounded quite reasonable and substantiated. True the solution were for Windows but it's worth taking into account by Mac users too (me myself belonging to the latter).
I post her step-by-step instruction on a possible fix:

1) Update Creative Cloud
2) Sign out of CC and sign back in. (Just do it. I don’t know why this works. I discovered it by accident. It seems to solve several problems.) Then, uninstall Indesign 2015 from the gear next to it in Creative Cloud, NOT the usual Windows way. If you already used Windows uninstall, you may have to run through this thing twice.
3) Sign out of CC and sign back in. Then, install Indesign 2015. Be sure to uncheck “keep your preferences.”
4) Open Indesign 2015 **from within** the Creative Cloud app. It should open like normal and run at reasonable speed.
5) Double-click on an InDesign file in Windows Explorer. It should open in Indesign 2015 normally if the file association is correct. Mine was.
6) I still could not open InDesign using the Windows 7 Start Menu or desktop shortcuts. If you can, no problem. If you can’t, do this:
7) Press alt+Shift+control and click on the desktop shortcut. This will cause it to delete the preferences file (Yes, I know you just deleted it in Step 3.It will delete it again and this is important.) InDesign 2015 should–at long last–open normally. And after this you can open the Windows 7 Start menu and desktop shortcuts as usual. I should run an normal speed, which is pretty darn zippy.
I think the install software in the Creative Cloud might setting the properties on the preference file to read only. In my system, like many others, it requires admin permission to open a read only file. Apparently, InDesign needs to open it and can’t. CC gets admin permission when it opens, so that is why you can open it from within the Creative Cloud desktop app. By opening InDesign from the a desktop shortcut and deleting the preferences file, it rebuilds a preference file with the proper permissions to open–something CC install should have done and didn’t.
This looks like a bush-league install programming error, to be frank. As much as I love their software, Adobe makes too many mistakes on the install. When new programs came out every three or four years, it was a headache but not a big problem. But I have a whole new batch of updates sitting in Creative Cloud app as of this morning, and I have just barely gotten InDesign 2015 functioning from the last round. No way am I pressing any install buttons for a long, long while. I need my hair to grow back after tearing out so much of it on the last round. I really wish they would up their game on the install. Creative Cloud should have done that and may yet, but so far, not so good.

The link, in case you got interested:

http://indesignsecrets.com/avoiding-problems-installing-indesign-cc-2015.php

Hope this helps. Would be interesting to know if it does.

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Creative Cloud

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Jul 11, 2013 2
151 Replies 151
LEGEND ,
Jul 11, 2013

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There are a couple of very long threads here about this that you should read...

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Jul 11, 2013 0
New Here ,
Nov 01, 2015

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where are the threads you mention?

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Nov 01, 2015 0
New Here ,
Nov 01, 2015

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where?

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Nov 01, 2015 0
Adobe Community Professional ,
Jul 11, 2013

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There was no need to remove Cs6 at all - you can keep both versions running on your machine at the same time.

What exactly is slow - is it files from CS6 - or brand new files?

What are you doing when it's going slow? Have you checked the preferences under Interface>Live Screen Drawing

Can you give any more information on what exactly is happening for you?

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Jul 11, 2013 1
Participant ,
Jul 11, 2013

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HI live screen is set to never and handtool set to better performance.

Just the whole interface is slow, for instance using the arrow keys to move things around, you let go and its still moving to catch up. Scrolling around the interface feels really groggy.

Did not know I could leave Cs6 on which is a pain as I notice indeisgn wants to update all files, that being said everyone else in the company is on cc now so should not make too much difference.

Have started a new file and worked with older ones, makes no difference its just terribly groggy, will have a look abouts here and read these long threads.

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Jul 11, 2013 2
Adobe Community Professional ,
Jul 11, 2013

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You should also make sure that you're on the latest version of InDesign CC via Help>Updates

And is anyone else in your team experiencing this problem?

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Jul 11, 2013 0
Participant ,
Jul 11, 2013

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I have a brand new PC laptop here on running the same files it flies, so what ever the problem is its local to my mac.

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Jul 11, 2013 1
LEGEND ,
Jul 11, 2013

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Retina Display? That's apparently a known issue.

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Jul 11, 2013 0
Participant ,
Jul 11, 2013

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nope standard i7 imac from 2009

I suspect some left over prefs or something from creative suite CS6

ON the weekend I will do a clean install of the OS see if that fixes it.

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Jul 11, 2013 0
New Here ,
Sep 26, 2013

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Any new info with this issue?

I'm with you on this, my company just purchased Creative Cloud for my team and it's rediculously slow.

It's not only one or two of us  experiencing this, but ALL of us. We're all on Macs, ranging from an i7 iMac to a 12 core Xeon, clean installs to upgrading from CS5.5. Opening a document with cross references in InDesign is an exercise in patience. Forget using keyboard shortcuts in Illustrator.

Perhaps Adobe is shifting away from professional commercial strength use and more towards a lightweight watered down version that's not able to handle all the new features?

CS6 worked near flawlessly, now this? If I could take the seats I have for this and use it so my whole team was on CS6, I would.

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Sep 26, 2013 4
New Here ,
Nov 13, 2013

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Again - any updates? InDesign on the Creative Cloud is SUPER SLOW!!

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Nov 13, 2013 1
LEGEND ,
Nov 14, 2013

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It appears, from another thread, that Adobe Drive can be a problem, so if it's running, and you don't need it, try turning it off.

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Nov 14, 2013 0
New Here ,
Apr 25, 2017

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HI, I AM JUMPING IN TO SAY THAT I AM AT THE VERY LEAST VERY FRUSTRATED AND LOSING PATIENCE BY THE MINUTE!

My entire Mac is a piece of poo since installing CC but have been told it is just an old Mac (3 1/2 yrs old( This is rubbish. If I only get 4 years out of a Mac, why am I bothering to even waste my money? I have been on Macs for a long time and this is just BS.

I think Adobe Cloud is to blame.!!!

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Apr 25, 2017 2
Community Beginner ,
Apr 26, 2017

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photoshop and other Adobe products, were much faster before Creative Cloud.

On Tue, Apr 25, 2017 at 9:40 PM, chelseac46743955 <forums_noreply@adobe.com>

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Apr 26, 2017 1
Explorer ,
Nov 13, 2017

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Yah, I've been using Adobe products since 94. CC is trash made for the general public now. It's not a professional only program anymore and is too filled with garbage so unskilled people can become graphic artists. Really sad and pathetic.

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Nov 13, 2017 2
Community Beginner ,
Nov 13, 2017

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Some of your comments are sadly very true, its become a very sad state of affairs. Adobe products do seem aimed at a wider market these day's and obviously that's where the money is. Unfortunately this has encouraged the software designers to add as many bells and whistles onto what was already good/great software. The results are out there to see, we know have millions of graphic designers competing for jobs and thus wages have become stagnant and the clients now demand a bigger skillset for less money. The mac combined with Adobe software has become what the Casio keyboard was to music (press a few special pre programmed effects and hey presto 'you're a musician) Yep because its just so easy!

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Nov 13, 2017 2
Explorer ,
Nov 13, 2017

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I started in the business long before computers. Had a young kid could not believe it was possible to print anything before the computer. No joke. In his mind he could not grasp printing without the use of a computer. I just stared at him and asked how do you think we did it and he honestly could not tell me.

Your right about the wages and qualifications. I've seen ads for jobs with skill set requirements that would in reality take two lifetimes for the smartest and most talented person to ever walk the planet in history and offering a part time unpaid intern job.

A couple times I have sent nasty fake applications in saying something like "I'd make more working at Taco Bell, and at least there I get a free lunch." or something to that effect. I know it's bad, but some are just insane. Saw an ad for a company in LA I know charges $250 an hour to their clients for high end retouching for companies like Nissan, Disney, Toyota... you get the idea, anyway they are offering $15 an hour for someone with a min of 10 years experience. When I worked there 15 years ago I was paid $60. They still charge the $250 and get it no problem, but their work now is garbage and their just profiting now on the reputation employees like me built for them.

I think I'm just going to go into the pot business at this point 🙂 LOL.

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Nov 13, 2017 1
Community Beginner ,
Nov 13, 2017

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I have slowly come to the conclusion that computers are the worst invention ever. They have caused mass unemployment and downgraded so many skillsets. Oh and the human race is chained to a couple of hi tech companies for the foreseeable future. Bleak stuff, I'd like to live on an island with no computers or mobile devices. The revolution starts here!

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Nov 13, 2017 2
Explorer ,
Nov 13, 2017

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I hear ya. Best of luck to you.

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Nov 13, 2017 1
Community Beginner ,
Nov 13, 2017

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Yea, best of luck. Great to hear likeminded people

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Nov 13, 2017 0
KF5EC3 LATEST
New Here ,
Sep 04, 2020

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My iMac when to COMPLETE POO POO after installing Creative Clound and Acrobat. It is almost unusable, with spinning rainbows everywhere. Uninstalled ALL ADOBE ACORBAT and cleaned. Adobe is powerful enough doo doo to almost shut down a very powerful iMac. Junk software!!!!

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Sep 04, 2020 0
New Here ,
Jun 17, 2015

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EVERYTHING IS SOOOO SLOW.

It's the reaction time of every click, every command. I feel like I'm being punked. It's PAINFUL.

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Jun 17, 2015 9
New Here ,
Jan 19, 2016

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Exceptionally sloooooooooow for me too - CC Photographer (Photoshop only), Windows 10 high spec machine.

I'm beginning to wish I'd stuck with good old faithful Photoshop 7 local install. Grrr!

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Jan 19, 2016 2
Most Valuable Participant ,
Jan 19, 2016

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This is an InDesign forum.

Please post in the Photoshop forum.

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Jan 19, 2016 0
Community Beginner ,
Nov 20, 2013

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Same issue here. EVERYTHING I do in InDesign CC is now "sticking" for like a second. I tried all the prefs fixes. This is maddening.

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Nov 20, 2013 2
New Here ,
Dec 02, 2013

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I have the same issue.

Is there a way to re install Cs 6 ? I can't find the way to install this version.
and I can't work at all with this problem if it can't be solved.

My configuration : osX 10.9, 2,6 Ghz intel core i7, RAM 16 Go DDR3

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Dec 02, 2013 1
Most Valuable Participant ,
Dec 02, 2013

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Log into creative.adobe.com. Go to download center and click on InDesign.

Scroll down to in this version and click the drop down. Choose CS6.

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Dec 02, 2013 1
Community Beginner ,
Sep 17, 2014

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CC Illustrator is slow too. 3 minutes to save a file with slightly complex color and overlays. Also, my InDesign will not export to high quality print pdf.

I realize this is downloaded software, but like other cloud platforms, are processes tied to Adobe servers slowing everything down? I don't use music

service clouds like amazon for this reason.

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Sep 17, 2014 3
LEGEND ,
Sep 17, 2014

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The applications only talk to Adobe servers to check in that the subscription is up to date once every thirty days or so. This sounds like a system problem. What are your computer specs?

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Sep 17, 2014 0
Community Beginner ,
Sep 17, 2014

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Sep 17, 2014 0
LEGEND ,
Sep 17, 2014

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Your response was blank which means you should come back tot he web page to post...

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Sep 17, 2014 0
Community Beginner ,
Sep 17, 2014

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Hi Peter, thanks for the followup. My PC specs - Asus - Windows 8.1 64bit, AMD A10-6700 APU Processor w/ Radeon 8670 HD Graphics (4 cpu's - 3.7GHz), 15GB ram

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Sep 17, 2014 0
LEGEND ,
Sep 18, 2014

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System specs seem more than adequate. Have you trashed the prefs? See Replace Your Preferences

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Sep 18, 2014 0
Community Beginner ,
Mar 27, 2015

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Hi P Spier.
You said that "The applications only talk to Adobe servers to check in that the subscription is up to date once every thirty days or so"
Are you completely sure about this? The reason why I'm asking for confirmation is because I don't trust my connection enough to rely on software running on a server. Thus my current  reluctance to adhere to CC. Can you direct me (/us) to some Adobe description about how CC works in this regard?
Thanks in advance.

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Mar 27, 2015 1
LEGEND ,
Mar 27, 2015

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I don't have any links for you, but this was a big topic of discussion when CC was first announced. You download the software and install it locally (at least for the main applications -- there's some new stuff for mobile devices that I know absolutely nothing about), and there is no need at all for an internet connection except every 30 days to check the subscription status. This was a big point of concern for many users in areas with unreliable or expensive internet service.

There might be some optional services that require a connection, but they are not going to affect your ability to work with the program to do layout on files you store locally.

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Mar 27, 2015 1