Creative Cloud will not update apps or check for updates

New Here ,
Nov 25, 2020 Nov 25, 2020

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Check for Updates is greyed out and not clickable (see attached screenshot), and the blue Update buttons do nothing when clicked. 2nd screenshot shows version numbers. What do I need to do to restore my ability to check for and apply updates in Creative Cloud?

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Cloud storage web assets, Collaboration, File sync, Libraries

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Adobe Community Professional ,
Nov 26, 2020 Nov 26, 2020

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first try, resetting the cc app: To reset the Creative Cloud desktop app, make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, try to repair
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails go ahead and uninstall/reinstall per the above link

if that fails, do a clean cc install following each applicable step:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
check for, and if available, update your os
restart your computer (don't skip this)
reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.
if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)
use the desktop app to install your cc programs/trials

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New Here ,
Dec 05, 2020 Dec 05, 2020

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Thank you for your reply - updates are now working again.

 

The reset procedure, ⌘-⌥-R, did not provide any indication that it did anything. The Repair option in the Uninstaller did not seem to work either; however, a couple days later, updates are now working again.

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Adobe Community Professional ,
Dec 05, 2020 Dec 05, 2020

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good to hear!

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