CREATIVE CLOUD WON"T LOAD

[Emeka5C24]

I'm running a Mac with Big Sur. I created an account and downloaded Premier Pro a couple of days ago and it worked fine. Then I was contacted by Adobe with an access number that I was told I had to put in to continue to get access. I did that. Then it asked me to put in another email address for back up. I diod that. Then it asked me to put in my phone. Then Premiewr Pro stopped working. It wouldn't load. 

It turns out this site has NO technical support... no-one to speak to, and nothing on the site to help me with my problem. So I uninastlled it (an incredibly difficult procedure becasue it kept on telling me that the app was running when it wasn't). Then I tried to reinstall it and no matter what i do  Creative Cloud won't load. it tells me it's taking longer than usual and offers me a link to help. I have done everything that it has told me to and it still isn't working. 

What is completely astonishing is that there is no-one I can speak to. No numbers on the site NOTHING. The help pages are useless. 

Can anyone suggest something to help? 

[@mj · Accepted solution]

Hi @Emeka5C24 ,

Frustrating I know.

It seems like your credentials are not being recognised correctly. Start by uninstalling and reinstallling the CCC desktop app. Here is a link that may help.

https://community.adobe.com/t5/enterprise-teams/creative-cloud-issues-does-not-load-cant-update-apps...

This may also help: https://community.adobe.com/t5/download-install/how-do-i-contact-adobe-by-phone/td-p/6798249

This is a community forum, so we try our best to help.

Let us know how you go.

mj

[Emeka5C24]

Thank you so much for your suggestion. Unfortunately, I’ve already tried it. Right now, it’s not even letting me connect to the server. It’s telling me I have a firewall on or antivirus. I don’t. Completely hopeless.

Thanks for the number, I’ll try that - but given the level of frustration I can see on this forum I doubt I will get much joy.

Failing that I’m going to get a refund. But something tells me I’m going to be a struggle to even get my money back.

I should have tried Final Cut or stayed with Avid!

[@mj]

hi @Emeka5C24 ,

Sorry.

You could try posting on the uservoice. https://adobe-video.uservoice.com/forums/911233-premiere-pro

In the meanwhile, will try and get a contact for you at Adobe.

Best

mj

[Jeff Bugbee]

https://helpx.adobe.com/support.html

Scroll to the bottom and use the Individual "Sign in to contact us." This should get you in contact with support.

[Emeka5C24]

I tried that, it only brings you back to the help pages. Nothing to sign into. VERY annoying. MJ has given me a number and I've managed to speak someone who has escaled the issue as they couldn't fix it. Thanks for your suggestion.

BTW @mj if you read this, your mailbox is full!

[Jeff Bugbee]

That page, the upper right hand corner, is the sign in location.