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Creative Cloud won't launch

New Here ,
Nov 20, 2016

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So I downloaded cc a week or so ago, launched it and installed a few programs and messed around with photoshop for a bit. But now when I try to open the desktop app it won't launch at all, I've tried running the program as the administrator and it still won't start. I've looked around at previous discussions and have tried following instructions, but the uninstalling program won't even launch at all either, I'm kinda stuck here for ideas.

Adobe Community Professional
Correct answer by kglad | Adobe Community Professional

uninstall everything cc, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

lastly uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud using compatibility mode (https://technet.microsoft.com/en-us/library/bb456979.aspx?f=255&MSPPError=-2147217396)

use the desktop app to install your cc programs/trials

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Creative Cloud won't launch

New Here ,
Nov 20, 2016

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So I downloaded cc a week or so ago, launched it and installed a few programs and messed around with photoshop for a bit. But now when I try to open the desktop app it won't launch at all, I've tried running the program as the administrator and it still won't start. I've looked around at previous discussions and have tried following instructions, but the uninstalling program won't even launch at all either, I'm kinda stuck here for ideas.

Adobe Community Professional
Correct answer by kglad | Adobe Community Professional

uninstall everything cc, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

lastly uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud using compatibility mode (https://technet.microsoft.com/en-us/library/bb456979.aspx?f=255&MSPPError=-2147217396)

use the desktop app to install your cc programs/trials

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Creative Cloud

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880

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Nov 20, 2016 0
Adobe Community Professional ,
Nov 20, 2016

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uninstall everything cc, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

lastly uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud using compatibility mode (https://technet.microsoft.com/en-us/library/bb456979.aspx?f=255&MSPPError=-2147217396)

use the desktop app to install your cc programs/trials

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Nov 20, 2016 0
New Here ,
Jan 16, 2020

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To uninstall all my CC apps to fix this seems extreme and a real hassle. Programs work, but CC app doesn't. Why do we have to delete them all?

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Jan 16, 2020 0
Community Beginner ,
Oct 06, 2020

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I can't uninstall lightroom or photoshop first because when I try to uninstall them they try to start CC, which doesn't work.

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Oct 06, 2020 0
Adobe Community Professional ,
Oct 06, 2020

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Oct 06, 2020 0
Community Beginner ,
Oct 09, 2020

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I tried all of that. Did not work. The support droid in India was unable to help me. I cancelled my plan.

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Oct 09, 2020 0
Most Valuable Participant ,
Oct 13, 2020

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Hi Blaine,

 

Another option would be to request/use the 2020 direct download links instead, which don't use the Creative Cloud Desktop app.

 

For starters, try the standalone installer for the CC Desktop app itself and see if that helps:

 

https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html#Problemsinstall...

 

Some folks have success with that if the regular download/install mechanism doesn't work for them.

 

Please let us know how it goes.

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Oct 13, 2020 0
Community Beginner ,
Oct 13, 2020

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Oct 13, 2020 1
Most Valuable Participant ,
Oct 28, 2020

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So downloading & installing the latest Microsoft Visual C++ Redistributable package fixed the problem for you? If so, that's great to hear.

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Oct 28, 2020 0
Community Beginner ,
Oct 28, 2020

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Yes sir, that's what worked. Thank you for your help!

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Oct 28, 2020 1