Creative Cloud won't launch

[#1]

So I downloaded cc a week or so ago, launched it and installed a few programs and messed around with photoshop for a bit. But now when I try to open the desktop app it won't launch at all, I've tried running the program as the administrator and it still won't start. I've looked around at previous discussions and have tried following instructions, but the uninstalling program won't even launch at all either, I'm kinda stuck here for ideas.

[#2]

So I downloaded cc a week or so ago, launched it and installed a few programs and messed around with photoshop for a bit. But now when I try to open the desktop app it won't launch at all, I've tried running the program as the administrator and it still won't start. I've looked around at previous discussions and have tried following instructions, but the uninstalling program won't even launch at all either, I'm kinda stuck here for ideas.

[#3 · Accepted solution]

uninstall everything cc, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

lastly uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud using compatibility mode (https://technet.microsoft.com/en-us/library/bb456979.aspx?f=255&MSPPError=-2147217396)

use the desktop app to install your cc programs/trials

[#4]

To uninstall all my CC apps to fix this seems extreme and a real hassle. Programs work, but CC app doesn't. Why do we have to delete them all?

[#5]

I can't uninstall lightroom or photoshop first because when I try to uninstall them they try to start CC, which doesn't work.

[#6]

https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html

if that fails, follow solutions 2 and 3 here: https://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html

[#7]

I tried all of that. Did not work. The support droid in India was unable to help me. I cancelled my plan.

[#8]

Hi Blaine,

Another option would be to request/use the 2020 direct download links instead, which don't use the Creative Cloud Desktop app.

For starters, try the standalone installer for the CC Desktop app itself and see if that helps:

https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html#Problemsinstall...

Some folks have success with that if the regular download/install mechanism doesn't work for them.

Please let us know how it goes.

[#9]

Thanks but nope. I'll tell you what did work, though:

https://support.microsoft.com/en-us/help/2977003/the-latest-supported-visual-c-downloads

[#10]

So downloading & installing the latest Microsoft Visual C++ Redistributable package fixed the problem for you? If so, that's great to hear.

[#11]

Yes sir, that's what worked. Thank you for your help!