Creative Cloud won't launch

New Here ,
Nov 20, 2016 Nov 20, 2016

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So I downloaded cc a week or so ago, launched it and installed a few programs and messed around with photoshop for a bit. But now when I try to open the desktop app it won't launch at all, I've tried running the program as the administrator and it still won't start. I've looked around at previous discussions and have tried following instructions, but the uninstalling program won't even launch at all either, I'm kinda stuck here for ideas.

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correct answers 2 Correct Answers

Community Beginner , Oct 13, 2020 Oct 13, 2020

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Adobe Community Professional , Mar 03, 2021 Mar 03, 2021
first, reset the cc app: to reset the cc desktop app, make sure it's in the foreground, then press: Win: Ctrl + Alt + R Mac: Cmd + Opt + R if that fails, try to repair https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html if that fails go ahead and uninstall/reinstall per the above link if that fails, do a clean cc install following each applicable step: uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html...

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Adobe Community Professional ,
Nov 20, 2016 Nov 20, 2016

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uninstall everything cc, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

lastly uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud using compatibility mode (https://technet.microsoft.com/en-us/library/bb456979.aspx?f=255&MSPPError=-2147217396)

use the desktop app to install your cc programs/trials

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New Here ,
Jan 16, 2020 Jan 16, 2020

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To uninstall all my CC apps to fix this seems extreme and a real hassle. Programs work, but CC app doesn't. Why do we have to delete them all?

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Community Beginner ,
Oct 06, 2020 Oct 06, 2020

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I can't uninstall lightroom or photoshop first because when I try to uninstall them they try to start CC, which doesn't work.

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Adobe Community Professional ,
Oct 06, 2020 Oct 06, 2020

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Community Beginner ,
Oct 09, 2020 Oct 09, 2020

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I tried all of that. Did not work. The support droid in India was unable to help me. I cancelled my plan.

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Adobe Community Professional ,
Oct 13, 2020 Oct 13, 2020

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Hi Blaine,

 

Another option would be to request/use the 2020 direct download links instead, which don't use the Creative Cloud Desktop app.

 

For starters, try the standalone installer for the CC Desktop app itself and see if that helps:

 

https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html#Problemsinstall...

 

Some folks have success with that if the regular download/install mechanism doesn't work for them.

 

Please let us know how it goes.

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Community Beginner ,
Oct 13, 2020 Oct 13, 2020

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Adobe Community Professional ,
Oct 28, 2020 Oct 28, 2020

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So downloading & installing the latest Microsoft Visual C++ Redistributable package fixed the problem for you? If so, that's great to hear.

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Community Beginner ,
Oct 28, 2020 Oct 28, 2020

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Yes sir, that's what worked. Thank you for your help!

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Community Beginner ,
Nov 01, 2020 Nov 01, 2020

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Blaine thank you so much for this answer!! This should be the accepted answer because after searching these forums for 2 days straight this is the only thing that worked. I gotta say this is a bad look for Adobe because this was my first time trying to download and use it and it's been a nightmare. Today was the first time I've gotten it to even launch! Not looking forward to continuing my montly subscription at this rate though.

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Adobe Community Professional ,
Nov 02, 2020 Nov 02, 2020

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things change.  a correct answer 4 years ago may not be currently correct and a correct answer in 2020 may not be correct in 2024.

 

anyway, bottomline for people having trouble installing the cc desktop app in 2020 whether mac or window, is to update your os.  with windows, updating ms vis c++ too is helpful.

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Community Beginner ,
Nov 02, 2020 Nov 02, 2020

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Yeah I write software so I'm pretty familiar with how things change.

Bottom line is that if there are well known issues with this software and certain OS, which there obviously are, these fixes should be mentioned in the troubleshooting docs not buried in an obscure post on page 5 of search results.

In this instance, updating ms vis c++ wasn't just helpful it was essential to get the program to even launch, that is worthy of noting in a highly visible area.

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Community Beginner ,
Nov 02, 2020 Nov 02, 2020

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According to MS, my OS already was up to date. I'm not a programmer though, so to be honest I don't understand how or why the "Microsoft Visual C++ Redistributable for Visual Studio 2015, 2017 and 2019" worked; I just know that it did, on both my PCs.

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New Here ,
Mar 02, 2021 Mar 02, 2021

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I had the same issue. I went to "Add or Remove Programs", clicked to uninstall the CC app, and it gave me the option to uninstall or repair. I clicked repair, and ince that was done, it worked just fine.

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Community Beginner ,
Mar 02, 2021 Mar 02, 2021

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Unfortunately this option did not work in my case.

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Adobe Community Professional ,
Mar 03, 2021 Mar 03, 2021

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first, reset the cc app:

to reset the cc desktop app, make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, try to repair
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails go ahead and uninstall/reinstall per the above link

if that fails, do a clean cc install following each applicable step:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
check for, and if available, update your os

repair all ms visual c++ versions that can be repaired.

update your ms visual c++, if it can be updated
restart your computer (don't skip this)
reinstall the cc desktop app, https://helpx.adobe.com/uk/download-install/kb/creative-cloud-desktop-app-download.html
if you're unable to install the cc desktop app at this stage, use the link at the bottom of the page at https://helpx.adobe.com/uk/download-install/kb/creative-cloud-desktop-app-download.html
use the desktop app to install your cc programs/trials

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Community Beginner ,
Mar 03, 2021 Mar 03, 2021

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None of that worked in my case. I already posted what did work.

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New Here ,
Mar 03, 2021 Mar 03, 2021

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I appear to have much the same problem.  Adobe apps all started slowing today and then so did other apps and function.  CC will not open at all now and despite trying to repair it a few times and trying to uninstall through the control panel I have not been able to get anywhere.  I am caught in a loop that tells me it is damaged and requires repair but that doesn't work and I am not able to uninstall.  What now?

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New Here ,
Mar 03, 2021 Mar 03, 2021

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I have downloaded MS Visual C++ etc but to no avail. Still CC will not load and sends me into the same loop. Would greatly appreciate a solution.  Thanks.

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Adobe Community Professional ,
Mar 03, 2021 Mar 03, 2021

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using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html

click contact us (= cryptic icon in the lower right)

kglad_0-1614838674842.png

in the chat field, type AGENT
be patient, it can take quite a while to reach a human

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