Highlighted

Creative Cloud won't uninstall

Community Beginner ,
Apr 20, 2016

Copy link to clipboard

Copied

Hi all!

On a Mac here and in a pickle...

Already tried:

  • Using Uninstaller in Application/Utilities/Adobe Installer
  • Downloading the CC Cleaner.
  • Quitting/Force Quitting any associated processes associated with CC and Adobe as a whole prior to running uninstaller.
  • Migrating any CC sync files into a back up folder on the desktop.

Yet both uninstallers refuse to do their task because apparently either Creative Cloud is still running to some degree in the background, or there are still apps that require Creative Cloud. (The later bordering on Catch 22) It doesn't seem to make any sense.

That said, I'm planning to reinstal because of an error code 1002 for the update.

Any other ideas to how this can be figured out?

Many thanks!

Edit:

Including screenshots of the error messages in question:

Screen Shot 2016-04-20 at 17.19.14.png

Screen Shot 2016-04-20 at 17.18.48.png

Correct answer by PMearns | Community Beginner

Update:

It's now managed to update for some reason — not what changed that made it able to.

Nonetheless, thank you very much for your support!

TOPICS
Creative Cloud

Views

2.4K

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Creative Cloud won't uninstall

Community Beginner ,
Apr 20, 2016

Copy link to clipboard

Copied

Hi all!

On a Mac here and in a pickle...

Already tried:

  • Using Uninstaller in Application/Utilities/Adobe Installer
  • Downloading the CC Cleaner.
  • Quitting/Force Quitting any associated processes associated with CC and Adobe as a whole prior to running uninstaller.
  • Migrating any CC sync files into a back up folder on the desktop.

Yet both uninstallers refuse to do their task because apparently either Creative Cloud is still running to some degree in the background, or there are still apps that require Creative Cloud. (The later bordering on Catch 22) It doesn't seem to make any sense.

That said, I'm planning to reinstal because of an error code 1002 for the update.

Any other ideas to how this can be figured out?

Many thanks!

Edit:

Including screenshots of the error messages in question:

Screen Shot 2016-04-20 at 17.19.14.png

Screen Shot 2016-04-20 at 17.18.48.png

Correct answer by PMearns | Community Beginner

Update:

It's now managed to update for some reason — not what changed that made it able to.

Nonetheless, thank you very much for your support!

TOPICS
Creative Cloud

Views

2.4K

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Apr 20, 2016 0
Adobe Community Professional ,
Apr 20, 2016

Copy link to clipboard

Copied

open your activity monitor and terminate any cc threads.

use the cc desktop uninstaller, Uninstall the Adobe Creative Cloud desktop application

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Apr 20, 2016 1
Community Beginner ,
Apr 20, 2016

Copy link to clipboard

Copied

As mentioned I've already tried both that installer and force-quitting any associated CC processes. (Sorry if my terminology was misleading)

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Apr 20, 2016 0
Adobe Community Professional ,
Apr 20, 2016

Copy link to clipboard

Copied

the cleaner is not the same as that uninstaller.  make sure you used that uninstaller.

change your cc desktop preferences so it doesn't start when you log-in.

restart your computer and recheck for any running cc processes and terminate them.

uninstall your cc desktop app using the uninstaller.

if you successfully uninstall, you can then use the cleaner.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Apr 20, 2016 1
Community Beginner ,
Apr 21, 2016

Copy link to clipboard

Copied

Unfortunately I cannot change the preferences as CC requires an update before doing anything else — the update itself returns with an error code 1002, which is exactly why I'm having to reinstall it as advised.

Tried several time terminating all processes as before but it still assumes CC is running in some capacity.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Apr 21, 2016 0
Community Beginner ,
Apr 21, 2016

Copy link to clipboard

Copied

Update:

It's now managed to update for some reason — not what changed that made it able to.

Nonetheless, thank you very much for your support!

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Apr 21, 2016 0
Adobe Community Professional ,
Apr 21, 2016

Copy link to clipboard

Copied

you're welcome.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Apr 21, 2016 0
New Here ,
Apr 07, 2020

Copy link to clipboard

Copied

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Apr 07, 2020 0