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Creative Cloud won't update Adobe XD (reinstalling helps sometimes but not always)

New Here ,
May 19, 2020

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In this exampel my colleage has version 28.9.12 and I cannot cooperate anymore because I'm working with 28.7.12.4. I have this lot's of times and sometimes I have to delete XD and install it again for 3 times before it updates. I thought I was the only one, but now my students have the same problem. Deleting and reinstalling, -> still not the latest version.

It is really frustrating when you are trying to get your student's inspered/motivated into UI/UX Design..

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Creative Cloud won't update Adobe XD (reinstalling helps sometimes but not always)

New Here ,
May 19, 2020

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In this exampel my colleage has version 28.9.12 and I cannot cooperate anymore because I'm working with 28.7.12.4. I have this lot's of times and sometimes I have to delete XD and install it again for 3 times before it updates. I thought I was the only one, but now my students have the same problem. Deleting and reinstalling, -> still not the latest version.

It is really frustrating when you are trying to get your student's inspered/motivated into UI/UX Design..

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May 19, 2020 0
Adobe Employee ,
May 19, 2020

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Greeting Nangkov,

Sorry for the inconvience cause.

Please help me know one question:-

Are you facing this issue only with Adobe XD or have you seen that issue if you are using other Adobe Product also?

WorkAround:-

Signout from Creative cloud and signin again.

Hope above workaround will help you with issue.

 

Thanks, 

Vertika Gupta

Adobe XD.

 

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May 19, 2020 0
New Here ,
May 25, 2020

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Thanks Vertika,

 

I need to update XD again (see attachement), so I tried signing out and in again. Checking for updates, just results in a message: "You are up-to-date"!.
So no success!

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May 25, 2020 0
New Here ,
May 25, 2020

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I see now that it's not only XD, it's for all Adobe software.
So it's not an XD issue, it's a Creative Cloud issue.

 

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May 25, 2020 0
Adobe Employee ,
May 25, 2020

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Hello, 

Thank you for writing to us, 

Looks like as you described issue with CC tool

Work Around:- Kindly use this tool to remove only the creative cloud desktop app: https://helpx.adobe.com/in/creative-cloud/help/uninstall-creative-cloud-desktop-app.html.

Note:- This tool will ask to remove all the CC apps before cleaning CCD. 

Sorry for inconvience cause.  

 

Or you can move this issue to Creative cloud team.

 

Thanks,

Vertika Gupta

Adobe XD.

 

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May 25, 2020 0
Adobe Employee ,
May 19, 2020

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Sorry to hear you've hit this! You can check for the latest app updates in the Creative Cloud by going to Updates > ... (upper right corner) > Check for updates. This will force Creative Cloud to check for the latest available update in the cloud and will make it available to you immediately. Hope that helps!

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May 19, 2020 1
New Here ,
May 25, 2020

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Thanks for your suggestion, but it does not help.

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May 25, 2020 0
Adobe Employee ,
Jun 01, 2020

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Thanks for trying the suggestion. I am moving this thread to Download and Install community so that our experts can assist your further.

 

Thanks,

Harshika

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Jun 01, 2020 0