creative cloud wont update so cant get my apps

New Here ,
Nov 08, 2020 Nov 08, 2020

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this has been stuck like this for an hour and 0%.. so i cant get any of my lightroom or photoshop apps.. can anyone please help! i asked customer support they told me to change my connection didnt work.. told me to restart didnt work.. what else is there? i need my lightroom and photoshop for work. 

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Activation, Creative Cloud, Installation

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Adobe Community Professional ,
Nov 08, 2020 Nov 08, 2020

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Make sure your operating system is up to date.

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New Here ,
Nov 08, 2020 Nov 08, 2020

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its a mac but same thing?

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Adobe Community Professional ,
Nov 08, 2020 Nov 08, 2020

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I've edited my reply. Yes.

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